From that site:

Our investigation reveals that Volvo often denies warranty claims for these repairs.

I don't believe that for a second! I've read ZERO reports here of denied warranty claims, in fact, just the opposite. I've read plenty of reports of Volvo stepping up and goodwilling claims outside of warranty.

 

From that site:

Our investigation reveals that Volvo often denies warranty claims for these repairs.

I don't believe that for a second! I've read ZERO reports here of denied warranty claims, in fact, just the opposite. I've read plenty of reports of Volvo stepping up and goodwilling claims outside of warranty.

That's exactly the part that jumped out at me as total BS.

 

I was going to fill out the form and say that Volvo replaced pistons and rings under warranty for my vehicle but the pull down menu does not have selection for Volvo burning oil. If denied warranty claims for burning oil is such and issue I would think they would have updated their form to include it.

Sent from my SM-N950U using Tapatalk

 

There are new cars that define normal as a quart every 1000 miles.

 

The idea of a class action for oil burning seems odd to me. While I don't read the other sections on Swedespeed, there has been very little discussion in this specific section about oil burning, pistons and rings. There has probably been more discussion about the bad year of the T5 5 cylinder than the T5 Drive-E.

 

The burning oil problem depends upon one's engine serial number. I guess numbers above 150 are unaffected, while those below are potentially at disk of developing the problem. And contrary to argument, there are people on here moaning that Volvo "won't cover" the repair because their 4 yr / 50K warranty has been exceeded. Or Volvo wants the OP to dump thousand bucks for a diagnostic and then only offer "good will" assistance but not a full courtesy repair.

 

It's a bunch of lawyers wanting to cash in. The plaintiffs would be lucky to get a free oil change out of this.

Sent from my ASUS_Z017DA using Tapatalk

 

The nice man on TV told me I have mesothelioma because I did a few brake jobs. Guess I should call that 800 number...

 

Guess so. Time to make out a will and call it a day...

Or realize that people who bought cars from Volvo and fall outside the warranty are getting screwed...Otherwise there wouldn't be lawyers taking up these cases. Lawyers don't do things if there's no money to be made.

 

Ouch! I wish you luck in your efforts to get some relief. I had a similar experience with an Audi A4.

I assume this car does not have an oil level sensor ("electronic dipstick"). I have to believe that cases like this are what drove Volvo to delete the dipstick and go with the level sensor. You probably would have gotten a warning long before damage was done. Some people don't like the electronic dipstick, but you have to admit, electronics are ever-vigilant.

 

Ok i will chime in on how great my Volvo dealers service department is . I purchase car with 27000 miles , they told me 30k service was just done . So i drive it home and drain the oil and measure it 1 full quart overfilled .That was even before dropping the filter . Oil did appear fresh . So then i check air filter , of coarse its original and filthy . Thought that was in 30,000 mile service ? Then i look at tire pressure , every tire different some overfilled some under . My car will never go to Volvo service for a oil change period . I guess i will have to video my oil changes for future butt coverings . That is why people dont like dealerships , they cant take a simple service and do a piss poor job of it .

 

Okay, we all know you hate Volvo because there is a bulletin for something on your car. But you also clearly like to exaggerate.

In your post about the oil capacity, it was .4 quarts overfilled. Now its a full quart.
And no, the air filter is not part of the 30k. Relax already. You aren't going to be happy no matter what. We get it.

And guess what- you can take your car to an indy shop and they can do a piss poor job too. Just like you can hire one plumber and he can do a piss more job but another one may not. It's not about who employs them.

 

My last car was a 2009 Jetta TDI which was one of over 550,000 vehicles bought back by VW for their cheating on emissions with the infamous investigation uncovered by engineering students at West Virginia University. Costs on VW's lawsuit were staggering: over $20 Billion in losses. If that lawsuit posted by OP gets traction, Volvo is in trouble.

While I'm sure Volvo has not sold as many T5's as VW sold diesels, this "oil consumption being normal" smells of poor engineering. Far from being an expert on such a matter, I will weigh in on what I think are the issues. There appears to be this defensive stance VCNA is taking. There is a vigilance in place within most corporations most of us can understand having worked for many.

So far I have read many posts on the T5's issue. The main one being the "oil guzzler and no warning" thread:

https://forums.swedespeed.com/showthread.php?227512-2012-T5-S60-Oil-Guzzler-and-No-Warning!/page22

Volvo Corporation of North America has to start taking ownership of what is now clearly an engineering mishap. Denying claims due to lack of having their cars "dealer serviced" is full of bologna. I went to the dealer with ALL of my oil change receipts I had performed meticulously at 3000-5000 mile intervals on dino oil 5W-30 only to be rejected due to no oil changes performed at Volvo dealerships.

I was persistent with my local dealer where I have purchased 3 Volvos and that netted me $2k of the $4k approval granted by VCNA for the required for ring replacement. That said if "Ring Replacement" is a mechanical/engineering fault, why is Volvo not taking ownership and issuing a recall ? Why should I still have to pay $2000 for their mistake. These cars were mis-engineered. The dealer response of the engines being wired for fuel efficiency due to their turbocharged and "Low Friction Technology" nature does nothing to solve the issue at hand..that these T5 cars will most likely become oil burners for most but perhaps not all.

Perhaps those who drive their T5 like an old lady and have had only fully synthetic oil changes rather than dino oil have avoided this issue. Or this is only affecting some effected range of 2012s and some range of 15s. There appears to be some inconsistency so I can understand not issuing a complete recall of ALL T5's. In that case issue a smaller recall of only effected engine ranges.

Instead what the Volvo corporation is doing is making customers fight with their local dealers who are the middlemen/soldiers on their front lines against the onslaught of angry citizens.

 

Costs on VW's lawsuit were staggering: over $20 Billion in losses. If that lawsuit posted by OP gets traction, Volvo is in trouble.

One of those suits is for willfully defrauding US regulatory agencies, the other is about customer dissatifaction outside the warraty period. Not quite the same thing.

 

If you are using the wrong oil, then they should absolutely deny the claim.

 

And yet it sounds like Volvo met him halfway.

 

Here's the thing... "Responsibility" for the health of a car changes over time. If something fails right out of the gate, the manufacturer is responsible. If it fails in the warranty period, the manufacturer is still responsible. After that, the situation starts to change.

If you had an oil consuption issue shortly outside of the warranty period, reasonable people would still expect the manufacturer to extend some "goodwill", even though they are not obligated to do so. On the other hand, if you had an oil consumption problem at 300,000 miles, hey, that's on you.

Anything in between is a gray area and open to negotiation. The lower the mileage and the stronger the evidence of good maintenance, the better your chances of getting good will.

There are a number of oil consumption lawsuits out there. What are the terms and conditions that were agreed-to? Extended (but not unlimited) warranty, probably.

 

Here's the thing... "Responsibility" for the health of a car changes over time. If something fails right out of the gate, the manufacturer is responsible. If it fails in the warranty period, the manufacturer is still responsible. After that, the situation starts to change.

If you had an oil consuption issue shortly outside of the warranty period, reasonable people would still expect the manufacturer to extend some "goodwill", even though they are not obligated to do so. On the other hand, if you had an oil consumption problem at 300,000 miles, hey, that's on you.

Anything in between is a gray area and open to negotiation. The lower the mileage and the stronger the evidence of good maintenance, the better your chances of getting good will.

There are a number of oil consumption lawsuits out there. What are the terms and conditions that were agreed-to? Extended (but not unlimited) warranty, probably.

Disagree. If a problem consistently appears among multiple vehicles, eyebrows are raised. Maybe some hit the mark at 40K and need new rings. And other cars hit at 110K (outside of warranty). Speculative numbers, btw. But if these all experience the same symptoms, one can readily conclude a fault in production and/or engineering.

And don't get me wrong, I see why Volvo insulates itself from people doing their own oil changes. It's a valid argument as to whether the changes were performed using proper oil, new filters, and done competently. However, companies also deny for multiple reasons. To frustrate people as many will give up. To save money and prevent lawsuits. Admission means potential liability. So on and so forth.

That being said, Volvo has issued a Technical Journal on the problem. So it isn't artificial. The concern here becomes how and when does Volvo accept responsibility. And where is the line drawn? I guess those lawyers above will figure it out....Though I'm sure the plaintiffs will all end up with a free oil change certificate while the lawyers make 10s of millions.

 

Also, how do you factor in parts that aren't "wear items" like Takata airbags, for example?

Some things most certainly are the manufacturers' responsibility even after the warranty since the design and implementation of their part provider is what can bring up safety concerns.

 

Manufacturers are obligated to report safety and emissions-related complaints to the federal and state government agencies (NHTSA, EPA, CARB, etc.) The government is in a place of strength in these situations because they can de-certify the make/model and thus make it unsaleable in the US. I believe this is the leverage that was applied in the VW case and maybe Takata.

Big Brother doesn't wade into reliability issues so much.

 

The original spec in 2012, 2013 & 2014 called for dino oil 5W-30. Volvo changed the spec and issued a bulletin around 2015 or 2016 when the issue was discovered.

I now use fully synthetic as the Volvo mechanic I spoke to warned me of potential sludge issues with dino oil. Even though I tested and proved dino oil burns less, I did want want to chance it.

The switch to fully synthetic does not solve the issue at hand. Some early model 2012s are known to have this issue, yet no recall.

I'm adding a quart every 1K and it burns steady. The car was built to burn oil and save gas.

 

The original spec in 2012, 2013 & 2014 called for dino oil 5W-30. Volvo changed the spec and issued a bulletin around 2015 or 2016 when the issue was discovered.

I now use fully synthetic as the Volvo mechanic I spoke to warned me of potential sludge issues with dino oil. Even though I tested and proved dino oil burns less, I did want want to chance it.

The switch to fully synthetic does not solve the issue at hand. Some early model 2012s are known to have this issue, yet no recall.

I'm adding a quart every 1K and it burns steady. The car was built to burn oil and save gas.

Im sure the engineers said in order to meet our mileage needs we need to burn oil . #!#?

 

And here is something that will hopefully put some of the paranoia to rest already.

This morning, I had a customer come in with a 2016 XC90 (I know this is the S60 forum, but it's a Drive-E). The engine is one of those before the updated pistons. He went over 17,000 miles on his last oil change. Nearly 18,000 actually.

The oil level indicator in the car showed down two lines (note this gauge is not exactly linear). Out of curiosity, I checked the level with VIDA with the Dipstick Test. It was still in the "OK" range, but did indicate it was less than full. I did not perform the Volume test because it takes more time. Not scientific, but when I drained the oil, I did not notice it being obviously low. Having done as many oil changes as I have, I can tell when a car is really low on oil when I drain it. This engine has about 55,000 miles on it. So while not in the 100k plus range asked about previously, it also isn't a brand now motor.

So this potentially affected engine was neglected and currently shows no signs of oil consumption. Could it develop problems later? Of course. Especially if the customer continues to change his oil every 18,000 miles. But relax already.

 

Jeesh what a oblivious guy 18,000 miles ! I bet he didnt even come in for a oil change i bet he had a low tire light lol

 

Sorry, I misunderstood. I thought you were talking about Model Years 2012, 2013 and 2014 all getting regular oil to begin with.

Yes, you are correct the 2012 originally called for regular and it wasn't until 2015 it was changed.

I realize the Drive-E is different, but these recent oil consumption paranoia threads seem to go back and forth between the 2012 problem and the Drive-E problem, so I wanted to put that in here for the Drive-E folks.

 

2012 called for semi-synthetic from day one, not regular. I had the dealer use full synthetic starting the first oil change and I paid the difference in cost.
I've been doing my own oil changes after Safe and Secure expired with full synthetic at 5K intervals.
The fact that full synthetic was used early on did not prevent the oil consumption issue from happening at 43K. I could not say how much oil it was using because the issue did not drag on at all. My dealer did the piston rings job promptly and with only little initial push back.

 

No problem, I'm actually happy with my car, even with this boogeyman issue it has, I realize it's far more reliable than my Jetta used to be. Just bought a metal skid plate with the oil drain openings and am looking forward to changing the oil on my own.

It made it 7 years and 108K so far. The 2015s are far better equipped than my 2012 which were launched after the 2011s T6 AWD only models. The used 2013 XC90 I bought as the kid hauler has also held up great. Talk about bare bones, comparing it to the newer model. My 2013's XC90 was the first XC90 with a back-up cam...wow...

Still, it's very reliable as is my S60.

 

Who said anything about metal on metal?
He had plenty of oil left. That was my point. Not that you should ignore your interval, but this is an engine in the serial number range with some miles on it showing zero signs of oil consumption even with this neglect. Prior to this, his oil changes have been on time, so it isn't like he has a pattern of this. I serviced his last car as well and he was always good about it so I think this is likely a one time mistake.

The digital gauge is accurate, but only to an extent. The car knows how much oil is in there and will alert you when you need to add oil. He was never alerted, since he was less than one quart low. Not bad for 18k on what some people here would have you believe is a doomed engine.

 

Who said anything about metal on metal?
He had plenty of oil left. That was my point. Not that you should ignore your interval, but this is an engine in the serial number range with some miles on it showing zero signs of oil consumption even with this neglect. Prior to this, his oil changes have been on time, so it isn't like he has a pattern of this. I serviced his last car as well and he was always good about it so I think this is likely a one time mistake.

The digital gauge is accurate, but only to an extent. The car knows how much oil is in there and will alert you when you need to add oil. He was never alerted, since he was less than one quart low. Not bad for 18k on what some people here would have you believe is a doomed engine.

So 2016 engines fall into the tsb serial number range also ? So 2015 ---2015.5----and early 2016 models that alot of vehicles possibly affected ?

 

Volvo is not alone because manufacturers have to meet stricter and stricter fuel economy numbers. That's where the low friction rings come in for many brands.

 

If it had been affected, he also would have been told to add oil.

 

Volvo wants to know exactly how long it takes to burn a quart of oil before they put a new engine in it. It seems strange to require the test since your dealer has already inspected the cylinder bores. They might want to replace the crankcase ventilation system before changing the engine.

However, $185 is a great price for a new engine if you are out of warranty.

 

Engine just blew on my 2015 xc60 at 57K miles

If anyone has info regarding the class action lawsuit against Volvo, I would appreciate it greatly. My engine on my 2015 xc60 just blew at 57K miles. Volvo won't cover the 16K repair because my maintenance wasn't done at a dealer. We have all records, too. To say we're mad and disappointed is an understatement. This was my 3rd Volvo, but never again. We were adding a quart of oil about 2x a month due to the oil consumption issue.

 

My engine on my 2015 xc60 just blew at 57K miles.

What happened? Can you elaborate?

 

so, is there any evidence that a product such as " stickion elimination " could reverse this oil ring problem? ...I've never been a supporter of fuel/ oil additives, but would use this if it worked......I know, the answer is it couldn't hurt, i guess.....
If a tech on here answered that would give more credibility to the opinion..

 

If you mean Stiction Eliminator, no. I've never heard of it but my 10 seconds with Google shows it is for injectors, not rings. Unless they have another product for rings.

 

yes, it's for rings, turbo's....

 

View attachment 69831 yes, it's for rings, turbo's....

The honest answer is probably "unknown". Volvo's piston ring issue was a result of a poorly designed ring that had tiny little holes to let oil pass through. Over time, these holes became blocked and the rings would stick. Leading to consumption issues. There's a very good video about the whole ordeal on youtube. I believe it's been posted here, too.

The new design is far superior in nature, more like an EKG machine monitor with squiggly lines and not holes.

Will this stuff make a difference if you have the old rings? Who knows.....