I saw this reply from a month ago on another forum. I'm hoping it's something that a software update will resolve.

"Apr 23rd, 2024, 12:14

The battery replacement did not solve my problem, so they contacted Volvo for a fix and I had to take it back, on picking car up I was informed that Volvo have just released a software update for this problem which was carried out and problem sorted, they said a lot of people have reported this issue lately.
So if anyone has this service required issue ask their dealer about this software update."

 

Was there a TSB for this update you could reference?

 

I found it earlier this morning. I believe it is this one. https://static.nhtsa.gov/odi/tsbs/2024/MC-10253788-0001.pdf

 

so is it required to change a battery, or software fix is enough?

 

according to the TSB, the battery needs to be replaced. I'm not entirely sure if its a requirement though. I should find out more tomorrow when I head to the dealer for a few items.

 

Pretty sure Ive already had the VCM replaced but I’m hopeful the software update handles this. Do you have an update on cost?

 

The dealer said they had 4 open tickets on the same error message. The cost to update the software was 87 dollars. I saved myself about 300-400 in labor by swapping the battery myself. No more on call required message.

 

Thank you. So, the best idea is to replace the battery myself and then go to a dealer for a software update..

 

and by the way have you used cheap chinese battery or made in israel?

 

I ordered the official battery, it was 80 bucks from a dealer that shipped online. It's 8 volts which is a non standard voltage for a 2 cell pack.

 

replaced battery by myself, it took me around 20 minutes. the error hasn't disappeared so 2morrow I'm planning to update the software

 

Is there a link or video to locate the VCM in an 2017 S90?

 

Same issue here.
What is battery part # and where did you source it?
i tried 31450445 from the pic of the battery with no luck.
Thank you!

 

Very coincidental that so many 2017 MY Volvo owners are getting this error at the same time. I’m not a legal expert…but if a part has a timed failure and is not disclosed in the manual AND the only way to resolve is to purchase a software update that can only be purchased from Volvo…then surely that violates some consumer protection? Idk just thinking…

 

My 2019 has had this message for last few thousand miles…currently at 88k. Will have dealer address at 90k service under cpo warranty. It’s just a battery…as normal car batteries last around 4-5 years but some more some less. Not so much a timed failure as a part that will just fail eventually, like all batteries.

 

Yes the battery I understand. Battery can be purchased OEM or 3rd party alternatives and replaced by anyone. But to actually clear the error fault message, it appears from other members, that an additional software update is required. This software can only be purchased from Volvo. For a consumable part I don’t think is right. The update should be free.

 

It is a timed intentional 'failure' or rather, forced replacement/service of what Volvo deems a critical safety system. The CEM has a timer that starts when the car is first commissioned and all other ECMs refer to this timer. The VCM backup battery is deemed needing replacement at T=252,288,000sec (8yrs) as it is part of the volvo on call emergency services notification in the event of a crash and a battery fault could result in this not functioning. The CEM counter cannot be reset aside from a software reflash/replacement unit or, it will actually clock over back to 0sec around 13yrs (this is all described in the VIDA functionality information btw regarding the VCM and volvo on call).

Volvo released a TJ earlier this year outlining the battery replacement and a software patch to remove the VOC service required message in the DIM and associated DTC code (U-1050) - I assume this patch likely tells the VCM that the zero counter for the battery replacement/VOC service message is the current time on the CEM. The software patch must be installed using VIDA (which is a paid subscription), but the software patch is free.

TJ 36916.1.0

https://www.swedespeed.com/threads/voc-service-required-message-in-dim-solved.682766/

 

This was definitely it. When I pulled the battery it was still fully charged and reading the correct voltage. frustrating I had to pay for labor time to perform the software update, but oh well.

 

Bonsoir, merci beaucoup pour toutes ces explications. Si la mise à jour agit comme un patch, pourrez-vous imaginer simplement faire cette manipulation dans changer la batterie du vcm?

 

Bonsoir caesar, je souhaiterai réaliser cette opération. J'ai commandé et reçu la pile. Ce démontage est-il difficile et présente t'il un risque? Merci beaucoup pour votre réponse. Cordialement Philippe

 

The battery removal is not all that difficult, just be mindful of the wires and such as you remove the trim pieces. When you go to replace the battery itself, that extra care not to yank on the battery connector, as there have been reports of it pulling the whole connector off the motherboard. I would say most people should be able to do this in 45 minutes to 1 hour.

 

Great write-up. Thank you!

 

I had to get my windshield replaced and after the replacement the VOC Service Required notification showed up. Its seems too coincidental that the battery went bad on the same day as the windshield was replaced?

Is it possible that Safelite didnt reconnect everything properly, or do a proper and complete calibration, when they did the windshield? Or is it possible that my dealer just has to do some sort of electronic reset? Thanks in advance!

 

entirely possible. I think it's been determined the VOC battery has an 8 year software battery life, so if that aligns at all with what's on your door sticker for date of production, it might still be that.

 

I just tried this on my 2017 S90. The battery replacement took less than 5 minutes. The VCM is located under the mat in the trunk. You don't need to remove any trim pieces like the original poster had to for their XC90.

I tried to manually order the software but VIDA said it wasn't available. The TJ mentions that something like this may occur but there is not a yes button for me to click and continue the download.

I submitted a help request to the volvotechinfo website and am waiting for a response. I hope they will respond before my subscription expires.

Has anyone experienced a similar issue?

 

Yes.. they are pretty quick to respond - usually within half a day. They need to manually load the software into VIDA for you.

 

I just tried the same thing on my 17 XC90 T6 Inscription... Got the same message in VIDA... I too, did not have the "yes" button to download anyway... Submitted a help ticket... Sadly I dont think Volvo handles these on the weekends... My VIDA subscription runs out on Monday afternoon... We will see if they get back to me before then.

 

I believe you're correct in they don't work the weekend. I also bought my subscription on Friday. They sent me an email Monday morning saying the software was sent to my VIDA. I was lucky that I have the day off so I could do the update before my subscription expires. VIDA prompted me for an order ID before the download would start but there wasn't one provided in the communication from volvotechinfo. I typed in the software part number (32398268) and that worked to start the download.

 

I got my reply from Volvo first thing this morning. They said they downloaded the software to my VIDA. Brought my laptop and VOE cable to work and on lunch it was there. Just had to click "retrieve", I used "volvo" for the Order ID. Software downloaded successfully (within 7 minutes) and now I no longer have the annoying "Volvo On Call Service Required Message" at startup. I used VDASH to scan for codes and the U10500 (I think) is gone.

 

I just posted a video on the VCM battery replacement if you're out of warranty:

Thanks to the other Swedespeed posters for getting me started.

 

Thanks for contributing, it's nice to have multiple guides to fixing something, especially when the dealer wants so much for something pretty simple!

 

What is the part number for the S90 VCM battery?

 

I believe the part number is the same for all SPA vehicles. Sorry I realized I didnt include it in the original post. the part number is: 31450445

 

Is it possible for someone who is competent with computers to purchase the 3 day VIDA subscription, order the required VCM update and put it on? How difficult is it to check the battery in VIDA to determine if it truly needs to be replace? This is for a 2017 XC90 T6 Inscription. Knowledgeable around computers, cars and taking apart trim, not so much. Besides VIDA what is required tech wise? Investing in a laptop to ODB2 cable?

 

You need ENET cable. Cheap on eBay. Windows Laptop. There are threads about using Vida on the forum. Is the software update absolutely required?

 

in his case, given the age of his car, likely yes.

 

OK so new guy here. About 7 days after purchasing an 07 XC90 T6, the “On call Service needed “ light came on. I’ve been reading all I can about this issue. I may be missing g the obvious, but if I do battery replacement, will the “light” go off, or will I have to take it to a defeat for the update. im totally capable in the hands on stuff, but not so much on the “computer/buy a cable,/ install update stuff. if anyone on here can help, I would appreciate a direct response via email or txt thanks Don Johnson, located in Southern Indiana 812-449-0879 bmwdon@gmail.com

 

OK so new guy here. About 7 days after purchasing an 07 XC90 T6, the “On call Service needed “ light came on. I’ve been reading all I can about this issue. I may be missing g the obvious, but if I do battery replacement, will the “light” go off, or will I have to take it to a defeat for the update. im totally capable in the hands on stuff, but not so much on the “computer/buy a cable,/ install update stuff. if anyone on here can help, I would appreciate a direct response via email or txt thanks Don Johnson, located in Southern Indiana 812-449-0879 bmwdon@gmail.com

'07?... or '17? This thread is only referring to the SPA platform cars and is in the SPA forum... if your XC90 is '07 it is the P2 platform and none of this is relevant to you.

 

Thank you for this guide! We're about to attempt replacing the battery ourselves. The part arrived in a comically large box 🤣