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Rear Liftgate Rattle Resolved

20K views 37 replies 14 participants last post by  xgman  
#1 · (Edited)
Rear Rattles Resolved

So I had a rattle coming from the rear that I pointed out to the service center. I told them that I believed it was coming from the liftgate strut and they agreed. After trying the technical journals to add greese which did not help they ordered new struts which they said were a newer design. After the fix rattles over big bumps was improved but rattles on rough pavement remained.

I spent at least a good 15-20 hours trying to figure out where they were coming from. I tried every manner of felt, tape, foam, etc crammed everywhere you could think of.

Eventually I came back to the struts and this is the problem... The struts are actually two cylinders that slide together. When extended they rattle but when closed they get more snug and when fully closed at the very end of the inner cylender there is an O-Ring that I can only assume is there to make them fit very snug and eliminate rattles. In my case, even though the tailgate seemed to close all the way it wasn't and the O-Ring wasn't engaging.

The fix: first I added electrical tape around the inner cylender just below the o-ring. Wrap three times. This makes them fit snugly and is unnoticeable. Second, and what probably is the only fix necessary, adjust the rubber strikers (rubber pads on the frame on the sides of the trunk opening) all the way open so the liftgate closes tighter. This allows the liftgate to close all the way and therefor allows the O-ring to engage in the struts. BTW, even if you don't think you have this problem I would still do this. 1. It's easy and all you need is an Torx bit/screwdriver and thirty seconds and 2. It allows the liftgate to make a better seal with the gasket and cuts down road noise coming from the rear. Just trust me I spent a lot of time diagnosing and there was a small gap even when I thought it was not possible.

Now the car is dead silent over rough roads and road noise is reduced. I hope this helps some people out there, I'm willing to bet that more of you have this occurring than you might realize.

Also, during my time figuring this out and ripping apart the rear to find the problem I did notice that it's not that well designed. Pieces in the back fit loosely and there's a lot of plastic on plastic connections and excessive play. While not the source of my issues I did add felt (chair mover felt pads) and weatherstripping to many areas in the removeable floor boards, plastic cubby inserts, etc. just jiggle them around and you will see what I mean. I would suggest doing the same to cut down on other rattles and unnecessary movement coming from the back area.

Notice the small O-ring at the top. The tape is there to help make a tight connection between cylenders in case the O-ring doesn't make contact 100%.
Image


Use a Torx bit here to loosen the bolt then pull the rubber pieces apart as far as they will go. This will allow the liftgate to close more, thereby ensuring the O-ring does engage.
Image
 
#4 ·
Added some pictures and additional notes to the original post. BTW, never buy black. I can't seem to wash it 100% and when I do there's always new scratches :mad:
 
#12 · (Edited)
Hey ScottS - you are fine! My reply was for Luxobarge who is not able to view them.

But I see you are on to something, Luxobarge. I can see the images just fine on a web browser on the PC, and can't in Tapatalk even with web view.


Sent from my iPhone using Tapatalk
 
#13 ·
Hey ScottS - you are fine! My reply was for Luxobarge who is not able to view them.

But I see you are on to something, Luxobarge. I can see the images just fine on a web browser on the PC, and can't in Tapatalk even with web view.

Sent from my iPhone using Tapatalk
I changed the picture links to tinypic.com, hopefully these work better.
 
#18 ·
ScottS
Thanks a ton for the post. This forum needs the "appreciate" button on posts to award rep points like bimmerpost. I have had a rattle in our car since new and hope that this could be a fix. Rattles are infuriating to me, especially on a $60k+ automobile. My plan tomorrow is to empty the car of all contents and drive a to a poor stretch of road in town. I'll be driving back and forth, taping/foaming off things one by one until hopefully I get rid of some nuisances. I know we have the closed sunscreen rattle and yeah the seatbelt thing is not a problem, but there is still a "chirp" or "tick" that happens all of the time over road seams. I hope this does it.
 
#19 ·
Indeed this form and the people here deserve so much respect for the effort they put into these topics!! Please let us know if you get your rattles resolved as I have a "ton" literally in my car that the dealers techs small ears can't hear [emoji848][emoji4]
(I have complete respect to all the dealers out there!!)

B9 2017 Audi A4 allroad prestige

2016 Volvo XC90 momentum Osmium grey
 
#21 ·
Hi all,

Update from me, all my rattles have been resolved and the car feels/sounds solid now. The liftgate was the major one and maybe it's due to the broken part in the picture above but I doubt it. Adjusting the part that that piece mates with (the striker plate) is what fixes the issue. It allows the door to more fully close. Note that on a previous service visit they had already replaced the pistons/shocks thinking that would help and maybe it did but not completely.

After that I had many small things. Like I said, I foamed, taped, and felted everything I could find that moved in the trunk and I assume that helped. I am anal, so I also jammed ear plugs between windows and plastic parts as well as between door panels and the doors. Believe it or not, these things jiggle and buzz as the clips seem to sometimes be rock solid and sometimes not.

I think the dealer finally resolved the last of the noises on a recent service visit after I asked them to [re]address the following technical journals:

TJ 30559:
DESCRIPTION:
When driving on rough roads, a creaking/squeaking noise can be heard from the second row seats.
Vehicle Report :
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area "Vehicle Report" and sub concern area "Support Not Needed", use function group 8530.
Service :
Add felt tape on the top half of the striker pins, see attached files. Use felt tape, p/n 30788314.

TJ 31913.1.0
DESCRIPTION:
Customer may experience a noise in second row seat while driving. This applies only for 7-seated cars.
SERVICE:
Remove all 6 end caps as described in attached picture.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area "Vehicle Report" and sub concern area "Support not needed", use function group 8530.

Other things were fixed too including AC not working when fresh air selected. This was due to broken dampers in the dash which i think was also contributing to a creak/rattle from the dash that appears to be gone now. Fun times with my new car ;)
 
#22 ·
Hi all,

Update from me, all my rattles have been resolved and the car feels/sounds solid now. The liftgate was the major one and maybe it's due to the broken part in the picture above but I doubt it. Adjusting the part that that piece mates with (the striker plate) is what fixes the issue. It allows the door to more fully close. Note that on a previous service visit they had already replaced the pistons/shocks thinking that would help and maybe it did but not completely.

After that I had many small things. Like I said, I foamed, taped, and felted everything I could find that moved in the trunk and I assume that helped. I am anal, so I also jammed ear plugs between windows and plastic parts as well as between door panels and the doors. Believe it or not, these things jiggle and buzz as the clips seem to sometimes be rock solid and sometimes not.

I think the dealer finally resolved the last of the noises on a recent service visit after I asked them to [re]address the following technical journals
Could you verify what they did to the tailgate striking pins? How did they adjust them? Also was the TJ you where mentioning the newest one that was released not that long ago? I need to get my vehicle into the service center to have that fixed and I was hoping to hear if it has made a big difference. Maybe if you don't mind posting the Repair receipt to see what the tech says that would help.

B9 2017 Audi A4 allroad prestige

2016 Volvo XC90 momentum Osmium grey
 
#26 ·
I wanted to report back. They replaced the part on the picture that I posted previously and that did solve my rear lift gate rattle. The part looks visually solid but if you shake it back and forth the broken part did make a noise. Maybe this will help someone else if they have the same issue to check that part.


Sent from my iPhone using Tapatalk
 
#27 · (Edited)
I wanted to report back. They replaced the part on the picture that I posted previously and that did solve my rear lift gate rattle. The part looks visually solid but if you shake it back and forth the broken part did make a noise. Maybe this will help someone else if they have the same issue to check that part.

Sent from my iPhone using Tapatalk
Glad to hear it's fixed! I had taken those parts off to in an attempt to add spacers to where they hit the bottom striker piece (like a video I found on the internet). Mine seemed solid but it is actually made of two pieces that fit snugly together (i couldn't even separate mine even when i tried to pry them apart). Maybe when they reinstalled it they also adjusted the strikers (the pieces i was referring to) so that everything closed snugly and that helped as well. Either way, it's great you're happy now!
 
#29 ·
I didn't see any broken clips, most of what i dealt with were the loose pieces that bounce around. That said, there were several places where clips weren't tight and i ended up using some double sided 3M tape to secure liners to the car frame. It sounds like i did more than I actually did, but there were definitely spots that could benefit from some additional support/securing.
 
#31 · (Edited)
Good suggestion! Glad to know I'm not the only idiot trying to weatherproof and silence rattles in my new luxury SUV...

I had actually just removed that cover altogether as I couldn't figure out what its purpose was. FYI, my rattles have come back somewhat, so it's back in the shop at a new dealer to fix several other issues and hopefully get the last of the rattles fixed (they heard them in the headliner and sunroof as well as the tailgate).

Oh well, only day 21 and counting since I got it in September :( At least all my door panel paint matches - I can't help but feel bad reading that other thread. Volvo corporate customer support has been nothing but supportive and tried to address any issues I have had.
 
#35 · (Edited)
Also, during my time figuring this out and ripping apart the rear to find the problem I did notice that it's not that well designed. Pieces in the back fit loosely and there's a lot of plastic on plastic connections and excessive play. While not the source of my issues I did add felt (chair mover felt pads) and weatherstripping to many areas in the removeable floor boards, plastic cubby inserts, etc. just jiggle them around and you will see what I mean. I would suggest doing the same to cut down on other rattles and unnecessary movement coming from the back area.
So, quick update I ended up trading this vehicle which was made in Nov-15 for a MY17 which was made in Jun-16. I have experienced zero rattles with the MY17!

Since I spent a ton of time analyzing the MY16 I do have some perspective on the MY17.

1. The liftgate on my last car might have been off from the factory, but this new one seems to fit the strikers like a glove.
2. The struts also seem tighter and rattle less when jiggled.
3. Many pieces in the trunk seem to fit more snugly than in my MY16, I do not feel compelled to add felt and weatherstripping myself to compensate
4. Other small tweaks have been made, like felt tape added in many places where the MY16 either leaked, let in outside sound, or rattled (around all door seals/seams for example).

Anyway, hope this thread continues to help others with the MY16. If you have wiggles and rattles, the right tech, at the right dealer, can and will be able to find them! They did with my MY16 before I traded it in.

Best of luck all!
 
#36 ·
So, quick update I ended up trading this vehicle which was made in Nov-15 for a MY17 which was made in Jun-16. I have experienced zero rattles with the MY17!

Since I spent a ton of time analyzing the MY16 I do have the perspective on the MY17.

1. The liftgate on my last car might have been off from the factory, but this new seems to fit the stikers like a glove.
2. The struts also seem tighter and rattle less when juggled.
3. Volvo redesigned many pieces in the trunk to fit snugly or at some point figured out how to assemble the vehicle properly. Given how tight and secure everything is in the MY17, and how large the gaps causing pieces to bounce around were in the MY16 I have to believe it's the latter.
4. Other small tweaks have been made, like felt tape added in many places where the MY16 either leaked, let in outside sound, or rattled (around all door seals/seams for example).

Anyway, hope this thread continues to help others with the MY16. My experience with my MY16 is that the right tech, at the right dealer, can and will find all the wiggles and rattles and fix them but it was no small task with mine.

Best of luck all!
Mine is going to be replaced soon for MY17! Hooray!

B9 2017 Audi A4 allroad prestige

2016 Volvo XC90 momentum Osmium grey
 
#38 ·
I never understood why car manufactures (especially high end ones) don't stuff cars full of foam and felt to begin with so these rattles just don't have a chance to get started. Why should we have to go on a rattle hunting expedition like this. It's ridiculous. And these stupid little plastic clips that they have been using for decades? Is this really the best thing technology can come up with to hold things together? Every clip should be tested to survive multiple removals because it's gonna happen that you need to take things apart and put them back together at some point.