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Oil Consumption - No Help from Volvo

8.4K views 62 replies 13 participants last post by  MyVolvoS60  
#1 ·
Hi all,

I have a 2015.5 S60 that I brought to the Volvo dealer in 2019 (at 80k miles) because it was burning through oil.

The dealership looked at it and told me there were no issues. Since then, I've been topping up the oil myself and regularly servicing at the dealer. (I've brought it up multiple times, but am told there is no issue.)

I recently received the extended warranty letter from Volvo, so I called the number and they were unwilling to help, since my car is now over 100k miles (and since I never got the issue actually fixed).

Just last week, I brought the car to the dealer. They told me I have the oil consumption issue and that I am better off selling the car (or pay $10k myself to repair it). They couldn't offer any goodwill or help in any way.

I then called Volvo corporate back, who is still unwilling to help. I told them I am a lifelong Volvo customer, who buys from Volvo dealers and only services with Volvo dealers, but they did not care.

It seems the best approach is to sell this car and buy something else. Does anyone have any recommended tips on how to approach this with Volvo? Is it impossible to negotiate a discount with the dealer to stay with Volvo? Why should I ever buy a Volvo again?
 
#2 ·
Well, as for buying another Volvo again, I can see how you wouldn't. But Volvos don't really burn oil after 2017. You just got a bad year and a crumby deal from corporate.

I would put in a used engine (one that is confirmed not to burn oil) or have the work done more cheaply by an independent mechanic. The dealership obviously doesn't put too much value in your loyalty. Shop around for quotes etc and you may find that you don't have to spend $10k. Those are dealer parts & labor prices.
 
owns 2012 Volvo XC70 T6 Platinum
#3 ·
How many miles do you have on it at this time? It seems like you're going through about 20k per year depending on when you bought it... so you could be up to almost 150-160k miles. Heck, if the consumption started bad at 80k, I'm surprised it hasn't gummed up the valves by now. If you were just a little over 100k, you'd stand a better chance. But if you're already close to 150k well I mean... keep putting oil in till she goes, or sell it before that happens.

Some consumption is indeed normal. How often are you putting oil in and how frequently are you changing the oil?
 
#5 ·
I bought a 2014 s60 T5 in May 2023. Had 76K miles. Oil light came on in July and the dipstick was dry. Have to put a few quarts in every couple of weeks. Went to the dealership I purchased the car from and they said " You bought a 2014 with 76K miles for 15K dollars...don't know what you expected". Since it's a 2014 it's beyond the 8 year timeframe to get Volvo to cover this. Called Volvo corporate and they said sorry it's out of the warranty window. So I'm stuck with the damn thing. I guess 15K dollars is chump change to most...not for me. Extremely frustrated. Whole reason i bought this car for my son was because it was a VOLVO and they are known to be safe cars.
 
#6 ·
I would recommend a B12 chemtool treatment to de-gum your piston rings. It has been written about quite frequently on this forum. You stand to lose very little by trying it. An independent mechanic might even be willing to do it for you.

Anecdotally, my car burned 1+ quart in about 400-500mi when I bought it in August. We did a 24-hour piston soak with B12 in October, and the car (which I nervously overfilled after the repair) is STILL showing more than full oil level after 2 months and 2,000 miles. I can't guarantee results of any kind, but I personally would recommend it. I have much more confidence now that I know the oil isn't rapidly disappearing. Reduced consumption will also help prevent burned valves and a clogged catalytic converter down the road.

Although your S60 is having problems with oil consumption, it's still a safe car. Reliability is more subjective. Many Volvo owners would classify their cars as 'reliable' in the sense that they always start and run as needed, but they might need a few quarts of oil. On the other hand, some owners will come to the forum to decry Volvo's terrible quality over something like brake pads or software problems. (This isn't aimed at anybody, just trying to think of small problems.)

At 76,000 miles, your S60 can most likely be kept on the road for many years to come. Your timing belt is due at 10 years or 120,000 miles, and if it snaps (like on so many cars) your engine is toast. Keep that in mind as the due dates come up. I usually advise people to do it early, along with the aux belt & tensioner. If you hear any belt squeaking noises, make an appointment IMMEDIATELY! Then again, my friend's 2013 T5 (manufactured 2012) is on its original belt and somehow still running (though well under 100k miles). It will be an "I told you so" moment for me when, after 3 years of pleading with them, they wreck their engine. But I digress...

If your engine is topped up with oil (I got in the habit of filling mine whenever I got gas) it's very unlikely that the car will suddenly become inoperable on the road. Wishing you & your son the best of luck.
 
owns 2012 Volvo XC70 T6 Platinum
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#17 ·
Yep, only once. If the oil consumption issue returns we'll rinse & repeat, but so far in 2,000 miles I'm very happy with the results.

Am moving back to NH from Boston tomorrow, which means my car will go from weekend use to full-time driving again. It'll be very interesting to see how it fares.
 
owns 2012 Volvo XC70 T6 Platinum
#18 ·
Yep, only once. If the oil consumption issue returns we'll rinse & repeat, but so far in 2,000 miles I'm very happy with the results.

Am moving back to NH from Boston tomorrow, which means my car will go from weekend use to full-time driving again. It'll be very interesting to see how it fares.
Ok so doesn't sound like i can do this myself. Sounds like it needs to be in a shop to do this. I wonder if i could do this and just run it down immediately after to get the oil changed.
 
#19 ·
It's certainly something that a competent mechanic could do without much trouble. I would call around and ask whether they would be willing to try it, with the understanding that it might not be as successful on the first try. I'd be leery of driving the car too much with the loosened-up gunk still in the oil.
 
owns 2012 Volvo XC70 T6 Platinum
#20 ·
I do hate seeing folks get a car with problems, but it's not the selling dealers liability in most cases. The dealer might have known it's a common problem, but it's highly unlikely they would know that specific car has the problem. Sure, it's likely why it was traded in. Do you think the previous owner went in and said "I'd like to buy a VW today because my Volvo is burning oil faster than my furnace"? Even if they did, I can pretty well promise most sales folks would NOT tell the one appraising the car that bit of information. They want the trade number to be as high as possible too. When buying an old used car with no warranty, it very much is in the buyers interest to do research.

The timing belt is a good point too. So here is what I would do. You can get the parts list from the forum for what all is done for the full proper repair. Add a water pump to that list (you're that far into the thing, the only add on is the part and a few bolts). Get a quote from whoever you want working on the car, dealer or indy. It's probably around $5k ($5500 here at our dealer and the water pump adds a few hundred). Well $1k of that you'll likely be getting into for the timing belt sooner than later regardless and that is part of this job, so now you're down to $4k, and for $19k overall you've got yourself a great car with fresh seals and updated piston rings.
 
#28 ·
Well that's not really the same.... You're saying a few years back. If it was a '15, even today, that Nissan is newer than your Volvo. And as I said, Volvo had been helping out of warranty customers who bought new or certified. If your car was a '16 or newer then it'd likely be covered entirely (some are getting up to the 8 year mark). So if the situation truly were comparable then it would have been taken care of (though again, I think Volvo did take too long to launch the warranty campaign for those who didn't buy new/cpo).

At the moment, you're not a Volvo customer. You own an old Volvo. Very different thing. Volvo doesn't really gain all that much keeping $15k car buyers around because they don't get anything from the transaction at all. I know I know it's harsh, but I put myself in the same boat. I'm not a Volvo customer either. I buy my parts from FCP euro most of the time, and I work at a dealer. Now granted, you bought this for your son, so you might very well be in Volvos target market and this situation sours you from them... but we get customers from other brands that have the same sort of experience. Every brand sells some problem cars, and you lose a big block of what would be repeat customers. However, you pick some up from the other brand that had the same thing.

10 years is a very old car, and simply beyond where manufactures are going to have much to do with them.
 
#34 · (Edited)
I'd love to sum this up with Caveat Emptor. There are no substitutions for doing your homework.

If you're buy a house, you research the area, hire a home inspector, etc.

If buying a used car, you google known issues with that model and year, test drive several cars, and then take said vehicle of choice for an independent pre purchase inspection (even more important if there's no remaining factor warranty) to find potential faults.

The same research goes into buying a new car sans pre purchase inspection.

What we have here are people complaining A USED car that's 7, 8, 9 years old has problems and are mad because you as the consumer didn't undertake your due diligence.

If you were original owner, Volvo May and I say May grant leniency and good will outside the 8 year / 100k window (whichever comes first).

If you are not the original owner and your outside of that 8 year and/or 100K window guess what you're out of luck.

No Volvo won't help you.
 
#35 ·
I'd love to sum this up with Caveat Emptor. There are no substitutions for doing your homework.

If you're buy a house, you research the area, hire a home inspector, etc.

If buying a used car, you google known issues with that model and year, test drive several cars, and then take said vehicle of choice for an independent pre purchase inspection (even more important if there's no remaining factor warranty) to find potential faults.

The same research goes into buying a new car sans pre purchase inspection.

What we have here are people complaining A USED car that's 7, 8, 9 years old has problems are you're mad because you as the consumer didn't undertake your due diligence.

If you were original owner, Volvo May and I say May grant leniency and good will outside the 8 year / 100k window (whichever comes first).

If you are not the original owner in your outside of that 8 year and/or 100K window guess what you're out of luck.

No Volvo won't help you.
No worries. I won't buy another one.

I already admitted that it was on me.
 
#39 ·
Try the B12 soak, keep your oil change intervals short, drive it hard and hopefully it'll be manageable.

B12 soaks are popular in Toyotas, lots of info out there.
Yeah I have nothing to lose. I actually called Berrymans's about the process and they are sending me a case for free. What a great bunch of folks.

I'm not a mechanic but looks like there are several tools needed just to remove the spark plugs so I may have someone do this for me. My son wants to give it a shot but looks like about $200 in tools just to get there....Ha!

Thanks for the information!
 
#41 · (Edited)
Thanks Dad...I'll make sure and do research before I buy my next used car.

No...I won't buy again...if for no other reason than a prick like you that owns one.
Remind me again of the self loathing and entitled individual who is displacing his/her anger at Volvo and Forum members because you "wasted $15,000" on a 9 or 10 year old car that Volvo won't help repair.

1. You bought from a non Volvo Dealer
2. You aren't original owner
3. Car is 9 or 10 years old and USED

I don't need to play a dad card to point out that you certainly have an unrealistic expectation of how the real world works.

You clearly possess the intelligence and acumen to find Swedespeed and post a thread, but can't spend 5 minutes typing 2014 Volvo known problems before spending $15,000?

People here will gladly offer suggestions but none are a permanent fix. Only swapping pistons / rings or engine will truly resolve.

But hey Volvo should pay for it, right? All because you were too lazy and arrogant to do your homework beforehand. Now, you're mad at everyone but yourself, the party at fault.

Dealer spoke the truth even if you didn't like their answer..


I bought a 2014 s60 T5 in May 2023. Had 76K miles. Oil light came on in July and the dipstick was dry. Have to put a few quarts in every couple of weeks. Went to the dealership I purchased the car from and they said " You bought a 2014 with 76K miles for 15K dollars...don't know what you expected". Since it's a 2014 it's beyond the 8 year timeframe to get Volvo to cover this. Called Volvo corporate and they said sorry it's out of the warranty window. So I'm stuck with the damn thing. I guess 15K dollars is chump change to most...not for me. Extremely frustrated. Whole reason i bought this car for my son was because it was a VOLVO and they are known to be safe cars.
 
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#45 ·
Remind me again of the self loathing and entitled individual who is displacing his/her anger at Volvo and Forum members because you "wasted $15,000" on a 9 or 10 year old car that Volvo won't help repair.

1. You bought from a non Volvo Dealer
2. You aren't original owner
3. Car is 9 or 10 years old and USED

I don't need to play a dad card to point out that you certainly have an unrealistic expectation of how the real world works.

You clearly possess the intelligence and acumen to find Swedespeed and post a thread, but can't spend 5 minutes typing 2014 Volvo known problems before spending $15,000?

People here will gladly offer suggestions but none are a permanent fix. Either swapping rings or engine will truly resolve.

But hey Volvo should pay for it, right? All because you were too lazy and arrogant to do your homework beforehand. Now, you're mad at everyone but yourself, the party at fault.

Dealer spoke the truth even if you didn't like their answer..
Keep going...this is rather entertaining.
 
#46 ·
FWIW, I don't think you will find tons of online information warning the 2014 Volvo 5 cylinder is a "don't buy" due to potential oil consumption.
Early VEA 4 cylinders yes. 2013+ 5 cylinders no.

God I love a good oil consumption thread!
The Volvo dealer said my VIN didn't fall in the affected vehicles as well so not sure would've mattered how new it was.

This thread has amazing potential.
 
#44 ·
Yes and it's pretty reasonable to assume the VW dealer who took it on trade wasn't aware it was burning oil, even though they're owned by the same company that owns the Volvo store. I seriously doubt they talk all that much about individual cars they get on trade. Sorry that you're stuck with this mess to deal with @gadget3057.
 
#58 ·
Rebuilding a Volvo 5 cylinder isn't rocket science. A lot of small indie shops could probably do it for less.

But I have a feeling the Berrymans will work.
Tough call. I mean sure an independent may do it cheaper. Say you find a guy who agrees to do the rings for $3500. If you have a problem, you're at his mercy to fix it. Whereas, spend $5k for a Volvo Dealer to do rings and you get a lifetime warranty on the work.

Hopefully the Berryman's works. It's by far the cheaper option, but results not guaranteed.
 
#60 · (Edited)
I have a 2015 S80 with the B4204T12 engine that has the bad oil retention ring design. It was built 2 months before the extended service plan Volvo offered last year so when at 65K it started burning oil, I was on my own. Replacing the pistons was too expensive for such an old car even with only 77k.

So, I did the Berrymans treatment.

I'm not suggesting anyone does this - just sharing my experience - I'm mechanically adept and even so was a bit nervous and extra cautious.

Over three days I soaked the pistons with Berrymans, using almost 3 bottles. I used Marvel Mystery Oil to lubricate the cylinder before rotating the crankshaft and starting the engine. I chose not to run the engine with Berrymans in the oil and finished up with a LubriMoly Engine flush to clean everything out.

Results: Before the treatment, the engine was burning a quart of oil about every 750 miles. When I refilled the oil the OBD scanner indicated the oil level was 38.55mm when full. After 1500 miles the level measures 34.95mm and the dashboard electronic oil gauge continues to read full. I think the treatment has been beneficial.
 
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#61 ·
Hi. Whoever posted this....call me ASAP. I have news media involved and attorneys for another class action. Letters went out due to first group class action which was dropped because volvo settled with that group of consumers. Volvo's go to statement is no good will and giving consumers the run around. Jolie ...palm springs california 760 408 - 2423
 
#62 · (Edited)
What’s your news? I have a 2015.5 xc 60 thats failed the oil consumption test and all Volvo offered was to pay for parts, O would need to cover labor which is the most expensive part of the job!
My car was CPO with extended warranty! Always serviced at the same dealership as per maintenance schedule.
went to them multiple times about the low oil light coming on! Had to replace the Oil thing because of it sounding off like a loose belt cost of almost $900.
Every time I went to the dealership the service guys treated me like I was f’ crazy and making up stories about the low oil problem. They knew about this issue for years! I bought my Volvo in 2018 with plans to give to my daughter last year, as I knew the reputation of Volvo was longevity! I have 86k miles on this car and I’m noticing it’s losing pressure at certain speeds when I’m driving. I’ve been monitoring the oil every time I drive to be sure it doesn’t run low. Truthfully I’m afraid of driving too far for fear of the engine failing. I’m seriously disgusted by Volvo and the dealership misleading me and not covering the entire cost of the engine rebuild, especially when my car was still under warranty when the problem started! Goodwill!??? Not really!
 
#63 ·
Over the years, until I decided I no longer feel like it, many dozens of people had successful resolutions with Volvo after I assisted.

I post executive contacts, and a guide on how to approach them regarding concerns, so people can handle on their own issues.

Search for them on Swedespeed.

I no longer help people directly, so don't pm me asking questions or requesting help.