How much oil was used in 7000 miles?

 

At 3500 mi or so, the warning light came on. This was when they followed the TJ to re-seal the cam cover. I believe it was like 1 and 1/2 qt loss said by the dealer at the time. After another 3500 mi, it is not as bad as first time (possibly for break in) but still lost another level (XXXX) mark on the dip stick. (3/4 qt if I have to guess). It is slow down but definitely not enough to last 10,000 mi scheduled maintenance.

After hearing all the comments so far, it does not seem as bad I thought. I know the dealer won't just swap or buy back the car once it leaves the parking lot. So, I think getting a new engine would be probably better than getting new pistons and ring or a head replacement for the issue I am having. All the internal components are factory built not shop 'tinkered' as pointed out.

I still would like to pursue if dealer would honor some extended warranty or even trade in. I will keep you posted on the engine swap result and if anything changes in the course of action.

 

One here xc60 2011-5 102000km after 3 steeps

 

Putting in a brand new engine is not bad at all, in fact its better than them rebuilding it because it was built by a machine using all new parts, instead of a human using new and old parts. The CarFax will show engine removed and re-installed, but will not list why. If you hang onto the paperwork showing the work was performed by an authorized Volvo dealer, you wont have a resale issue. You will have even less of an issue if you drive it for a while and then try to sell it since the engine will have had time to prove itself. Replacing an engine in a new car is fairly common, and Volvo has the third lowest defect rate in the industry, behind Mercedes and Honda respectively, so its not a Volvo problem, or anything you did wrong as a consumer. You made a smart choice and were 1 of the defective engines. The new one will be fine, and you should have a trouble free experience afterward.

 

You are experiencing a SUPER-RARE occurrence.....a Volvo engine replacement. It's not necessary most likely....they could have continued to try and solve your current issue by tearing the motor down and tinkering. But nope...you got premium treatment from Volvo as you should expect!!!!! They tried a common remedy, it didn't solve the problem, and now you get a new engine. I'd say you are really having a FANTASTIC experience with Volvo. Sure....it's super disappointing to have a failure like this. But hey, sometimes it happens to engines. As mentioned, Volvo has the 3rd lowest engine failure rate in the industry, pretty awesome if you ask me. Technicians have to almost remove engines frequently for other repairs, so this is not some "uncommon" repair that will have some inexperienced person doing the repair....they just go a little further than normal and remove the entire motor. You'll be back on the road in now time, and you will have no further issues. It doesn't affect the cars value in any way. Yes you will get a new engine, not some "rebuilt" motor (Volvo rarely ever puts a "rebuilt" motor back into something, they are nearly always new). So take a breath and relax. It's fine. You are seeing Volvo step up and fix your car without you having to ever having to beg or plead or threaten to have action taken...something that doesn't alway happen with a manufacturer on a repair such as this. Many other brands have this happen all the time. Hope you'll be back on the road soon...don't let this rob any joy from the ownership of the car. It's a great product, and an example of a great company at work as well!

 

I doubt you will get an extended warranty......you probably have over 3 years left on the current warranty. Trust me, it this new engine has a problem it will show up long before 3 years. I worked at a Volvo dealership for years.....trust me, this has zero affect on the cars value. 99.9% of most dealerships or buyers would never even know this repair happened without scrutinizing your personal service history records. It's a non-issue in that sense, trust me.

 

My shop replaced an Si6 engine after the cam cover reseal did not fix the oil consumption on that engine, which also had less than 10,000 miles. This was a few months ago. The tech was told that the next step (after the cam cover reseal) would be replace the pistons but changed to engine replacement without explanation.

 

Have you checking the oil level since then? Did it fix the problem? Any other problems since then?

 

Just keep all your paperwork.

I know someone who had an engine (non-volvo) replaced under warranty a month before their warranty expired. They were actually able to get $4,000 more then similar mileage vehicles since the engine itself was new.

 

 

A picture is worth......$15,000!!!!?????!!!!! That is pretty all clean and new!! LOL

 

Update: It took only 3 days for parts to arrive at the dealer and 2 days to replace the engine. The replacement engine came in a wooden box and wrapped in heavy plastic. The picture shown above is pretty much what I saw in the workshop. I even put my figures into the exhaust manifolds to see if I can track any shoot buildups but could not see any sign of carbon deposit. It was a new engine as in 'not ever ran before new' but it could have been re-built or re-manufactured for all I know.

Anyway, I sat down with sales man and the manager regrading my concern on the day I was supposed to pick up my car. Besides, the CarFax repair record, I told them that I don't feel comfortable with a car at such early stage of ownership needing a new engine. If the car is at least over the half of warranty period, I'd be OK. I told them I am a first Volvo owner and if I ever knew this existing T6 oil consumption issue described in TJ, it would have been a deal breaker. They say that I still have so many miles left for warranty and they never had any problems with T6 engines and my car will be just fine. So, if they are that much confident then I asked them to buy my car back and give me a new one. Surprisingly, the manager made some phone calls and after that he told me to go and pick out a new XC60 from their lot. They told me they will pay off my car loan and take it for a trade for 2015.5 model with the same exact deal a year ago as long as I pay for the usage of 2015 XC60 for one year.

So, I agreed. I know it sucks to loose some time and money over this VOLVO engine issue but I could not bear the thought of writing my check for four more years of payment on this car that had everything disconnected, drained out and turned inside out. To minimize my loss, I picked out one that had more options than my car had and had to haggle.(Dealer's fault in part since there was no exact matching car on the lot) I couldn't get them to give up the pretty Ocean Race model on the show room floor but I ended up driving home with a fully loaded Platinum XC60 with 8 miles on it at the end of the day. It had $51,030 MSRP on it and my old car was a Premiere Plus and had $46 something on the sticker I remember. (no Nav or Any tech options other than City Safe)

Hopefully, I will have a better luck with this one. I really like the added options such as Census NAV and proximity radar tech gizmo. Having said all this, I decided give VOLVO another chance. In fact, I was really impressed with everyone at the dealership dealing with a frustrated customer comparing to my other past car buying experiences. At the end, they kept me as a customer. I don't think I would have gotten the same treatment from a GM or even BMW dealer for that matter.

 

I read some of this thread this morning and am happy you had a good resolution. My coworker was not so lucky with his 2017 Grand Cherokee. It was gorgeous but after a very short time in ownership his check engine light had come on. Dealer inspected it immediately and cleared the message. It happened again a short time later and he took it back. This time the dealer told him, "New engine." To his shock (not sure why) his car had dropped a great deal in value and therefore a buyback wasn't happening. He had to get a loaner and drive that over the next week while parts for a car too new to have things in stock came in. He stopped in to see progress and discovered engine bay pieces all over his seats and in the cargo area. Furious, but calmly, he demanded another replacement car and ended up with a cheaper model and had to pay more for the difference... if that makes sense. You made out!

Update: It took only 3 days for parts to arrive at the dealer and 2 days to replace the engine. The replacement engine came in a wooden box and wrapped in heavy plastic. The picture shown above is pretty much what I saw in the workshop. I even put my figures into the exhaust manifolds to see if I can track any shoot buildups but could not see any sign of carbon deposit. It was a new engine as in 'not ever ran before new' but it could have been re-built or re-manufactured for all I know.

Anyway, I sat down with sales man and the manager regrading my concern on the day I was supposed to pick up my car. Besides, the CarFax repair record, I told them that I don't feel comfortable with a car at such early stage of ownership needing a new engine. If the car is at least over the half of warranty period, I'd be OK. I told them I am a first Volvo owner and if I ever knew this existing T6 oil consumption issue described in TJ, it would have been a deal breaker. They say that I still have so many miles left for warranty and they never had any problems with T6 engines and my car will be just fine. So, if they are that much confident then I asked them to buy my car back and give me a new one. Surprisingly, the manager made some phone calls and after that he told me to go and pick out a new XC60 from their lot. They told me they will pay off my car loan and take it for a trade for 2015.5 model with the same exact deal a year ago as long as I pay for the usage of 2015 XC60 for one year.

So, I agreed. I know it sucks to loose some time and money over this VOLVO engine issue but I could not bear the thought of writing my check for four more years of payment on this car that had everything disconnected, drained out and turned inside out. To minimize my loss, I picked out one that had more options than my car had and had to haggle.(Dealer's fault in part since there was no exact matching car on the lot) I couldn't get them to give up the pretty Ocean Race model on the show room floor but I ended up driving home with a fully loaded Platinum XC60 with 8 miles on it at the end of the day. It had $51,030 MSRP on it and my old car was a Premiere Plus and had $46 something on the sticker I remember. (no Nav or Any tech options other than City Safe)

Hopefully, I will have a better luck with this one. I really like the added options such as Census NAV and proximity radar tech gizmo. Having said all this, I decided give VOLVO another chance. In fact, I was really impressed with everyone at the dealership dealing with a frustrated customer comparing to my other past car buying experiences. At the end, they kept me as a customer. I don't think I would have gotten the same treatment from a GM or even BMW dealer for that matter.

 

Im glad to hear its resolved, and more importantly that your happy! Personally, I wouldnt have made that deal, since your still taking a chance on a T6 with a TJ for oil consumption. Thats a lot of money to possibly end up in the same situation. If you would have taken back your 2015, and had problems, you would have been in a much better negotiating position to have them buy your car back. Its water under the bridge at this point, and I hope your experience is better this time.

 

Well sounds like you got treated really, really well. Most importantly you are happy. Still I'm sure you car was fine.....many repairs require the removal of all sorts of stuff. A competent mechanic puts it back together just like new. It's easy to get paranoid, but in the end all sorts of cars have massive repairs every day and go back together just fine. Trust me, if you worked in the service dept and saw this daily it wouldn't have seem so scary to you. But now you don't have to worry about it! I hope you will tell all your friends about how well Volvo treated you to make sure you felt comfortable (justified or not)..... No, you probably wouldn't have gotten that treatment with a lot of other brands.

 

The reality is that the dealer is making more profit with this deal than they would have if OP would've kept the repaired car. They didn't do anything other than good business for themselves. What swell folks they are!

I'm sure you're going to launch massive amounts of punctuation at me now.

 

Paying for 1 year of usage? Really? You made payments on that thing, right? What more usage do you need to pay for? The car has a brand new engine with 0 miles on it, someone at the dealer will buy that or they will end up selling for a higher price used, due to the new engine. Hopefully you got a good deal on that replacement car, I wouldn't have taken that deal. New Engine, heck yeah! Better for me in the long run.

 

New Engine, heck yeah! Better for me in the long run.

This wasn't the case for my parents 2010 XC60RD that had the engine replaced. It was another year of nothing but electrical headaches for an additional year. Volvo/Dealer stepped up and bought back the vehicle from my parents and gave them an amazing deal on a 2014 XC60 T6 AWD which has been flawless.

 

I am pretty sure the dealer did not loose any money. Otherwise, they would not have done this for me. They are there to make profit for sure.

Paying for 1 year usage I meant was the payments that I already made on it which is about $5000. The MSRP of new options I added on the new car was about $3000 plus 2015.5 standard options (Sensus Volvo On Call, NAV) So, I figure I gave them about $3000 ~$4000 extra to use the 2015 car for a year before I bought the new 2015.5. I had put on little over 7000 mile on it with some minor accident that required body work so.... If I had leased a vehicle of this class, I thought it would be fair to pay this much. I was just offered to pick out a new XC60 so, I do not exactly know all price break down for trade in or new car discount in detail. They just did all the paper work so that I keep the same monthly loan payment for the new car. As I understand it, VOLVO is taking back the car from the dealer for some research use. Do I believe this? No. Do I care if they resell it to make more profit? No.

All I care is that I now have a new XC60 6 miles on it with a bunch of extra options I wish I had on the old car I bought a year ago and the same monthly payment. Yes, it is water under the bridge at this point. If the new car has the same oil consumption issue I will probably have them fixed and trade it in for another brand car and never look back on VOLVO for the rest of my life.

 

I am pretty sure the dealer did not loose any money. Otherwise, they would not have done this for me. They are there to make profit for sure.

Paying for 1 year usage I meant was the payments that I already made on it which is about $5000. The MSRP of new options I added on the new car was about $3000 plus 2015.5 standard options (Sensus Volvo On Call, NAV) So, I figure I gave them about $3000 ~$4000 extra to use the 2015 car for a year before I bought the new 2015.5. I had put on little over 7000 mile on it with some minor accident that required body work so.... If I had leased a vehicle of this class, I thought it would be fair to pay this much. I was just offered to pick out a new XC60 so, I do not exactly know all price break down for trade in or new car discount in detail. They just did all the paper work so that I keep the same monthly loan payment for the new car. As I understand it, VOLVO is taking back the car from the dealer for some research use. Do I believe this? No. Do I care if they resell it to make more profit? No.

All I care is that I now have a new XC60 6 miles on it with a bunch of extra options I wish I had on the old car I bought a year ago and the same monthly payment. Yes, it is water under the bridge at this point. If the new car has the same oil consumption issue I will probably have them fixed and trade it in for another brand car and never look back on VOLVO for the rest of my life.

Now, that sounds like a good deal, newer car with more options for the same payments as the old one, great! Let's hope you have no further issues with your new ride. I'm in the market for one but doing a lot of research on them and so far folks with issues seems to have been taken cared of satisfactorily. I've had my issues with the German brands and while they took care of it, it's just a pain to be driving a loaner while my car sits in the shop for repairs or to be stranded far from home and be towed to a local dealer and wait for them to repair before heading home, to do it again a couple of days later.

 

Sounds like a Win Win.

 

On the side note... I took my old car to a local Honda dealer for a possible trade in for a new 2015 Honda Pilot without telling them the oil consumption issue and the new engine being replaced while I was waiting for the new engine to delivered. After haggling with a Honda manager quite a bit, he won't go above $29K for trade in because it is a rare luxury vehicle(?) but he will come down about whooping $4000 from Honda's MSRP 37K. I left.

Had I trade it in, I still have about the same monthly payment but stuck with a $10K less inferior SUV.

This manager of Honda dealership have been calling my cell phone every day and leaving me a voice mail asking for me to contact him since. I love the iPhone's block this number button. 8)

 

After reading your update it certainly seems the did a great job in taking care of you by allowing you to pick out a newer vehicle with more options, plus keeping the payments the same without requiring any additional out of pocket expense from you. I like that, if it were me and I had an issue with the new one, I would still get another Volvo based on how that dealer treated me. I've always wanted a Volvo and love these design, I originally went to see a S60 but based on space, I found the XC60 to offer more. Yes, the XC70 has the best room but it's a bit dated in looks compared to the others, V60 looks nice too and that CC version drives quite nice. I'm still waiting though as I know that S60L is coming soon, gathering as much info in the meantime, will probably make a jump by Summer.

 

break in the new engine well. don't put the revs past 4000 RPM for the first 3000 miles or so. don't cruise too much. city driving is good.

 

Today, you do not have to do all that.

 

I think this sounds like great customer service, but I'm surprised that the name of the dealer, or even the location of the OP, was not shared. Tell the world about this awesome dealer!

 

2015 Volvo XC60 Oil Consumption Problem and Blown Motor

We have been without a car for three weeks! We previously owned three Volvos and current owners of a 2015 XC60 with a serious oil consumption problem with 68000 miles, mainly highway, long distance driving.

The recommended service interval for an oil change is 10000 miles and in 9000 miles the engine had NO OIL and the low oil warning lamp did not work! The car was driven with NO OIL and we are now punished because we opted out of convenience to have the last three oil changes by two certified foreign car mechanics at local service stations where we have had a 30 year relationship with owners, both CERTIFIED foreign car PROFESSIONAL auto mechanics. Our expectation is that Volvo is going to fix our car ASAP!!! Nope...We did nothing wrong or negligent.

When I initially met with Princeton Volvo Service and spoke with Volvo Corp., I was told that "…people go online and make unverified random complaints." And Volvo is not aware of the XC60 burning oil…total BS! Google-Bing search and pages of complaints are written from Consumer Report to Blogs

I am not a mechanic or an expert…but it appears very obvious that Volvo is having a problem with XC60's and Volvo's burning oil or "oil consumption problem"! Internet and database searches show several articles, forums, complaints and reports all citing that the Volvo XC60 has oil consumption problems and conclude that the oil consumption is "not normal" and the XC60 model "…burns too much oil".

We changed our oil according Volvo's recommended maintenance schedule and we are punished because we did not have three oil changes at the dealership…Volvo first quoted that the engine replacement is approximately $18,000 and offered 50%, acknowledging a problem and lowed the repair to $13,000 at 50%. We did nothing wrong, clearly there is problem...any guidance????

 

We have been without a car for three weeks! We previously owned three Volvos and current owners of a 2015 XC60 with a serious oil consumption problem with 68000 miles, mainly highway, long distance driving.

The recommended service interval for an oil change is 10000 miles and in 9000 miles the engine had NO OIL and the low oil warning lamp did not work! The car was driven with NO OIL and we are now punished because we opted out of convenience to have the last three oil changes by two certified foreign car mechanics at local service stations where we have had a 30 year relationship with owners, both CERTIFIED foreign car PROFESSIONAL auto mechanics. Our expectation is that Volvo is going to fix our car ASAP!!! Nope...We did nothing wrong or negligent.

When I initially met with Princeton Volvo Service and spoke with Volvo Corp., I was told that "…people go online and make unverified random complaints." And Volvo is not aware of the XC60 burning oil…total BS! Google-Bing search and pages of complaints are written from Consumer Report to Blogs

I am not a mechanic or an expert…but it appears very obvious that Volvo is having a problem with XC60's and Volvo's burning oil or "oil consumption problem"! Internet and database searches show several articles, forums, complaints and reports all citing that the Volvo XC60 has oil consumption problems and conclude that the oil consumption is "not normal" and the XC60 model "…burns too much oil".

We changed our oil according Volvo's recommended maintenance schedule and we are punished because we did not have three oil changes at the dealership…Volvo first quoted that the engine replacement is approximately $18,000 and offered 50%, acknowledging a problem and lowed the repair to $13,000 at 50%. We did nothing wrong, clearly there is problem...any guidance????

At 68,000 miles your XC60 is out of warranty, is it not? It doesn't seem to me Volvo owes you anything.

I was taught in my teens to check the engine oil in cars at every gas stop. It do that to this day. Perhaps if car owners understood basic maintenance, this would not have happened. Many people do not even know how to open their hoods.

I agree with pvoveris' statements above.

 

Do you mean to tell us that you never checked the oil in 9000 miles? and for some reason think that isn't negligent?

 

Seems hardly anyone lifts the hood anymore, I see this all the time at the dealer.....sad

 

SO many people with cars without low oil level warning systems do not know that their vehicles uses oil. They do not check it and it is really rare for a tech to check oil level prior to draining it for a service. Much like not checking tire pressures before tires are replaced when that is what vehicle is in shop for. Oil is consumed in small amounts. An oil layer is squeegeed onto cylinder walls by oil rings for lubrication and some is lost. The valve guides are porous for lubrication and some is lost. If the contaminant gain equals oil lost then you have an engine with no noted oil level drop but used oil analysis of what is drained will show you the other than oil parts in the oil have gone up. Direct injection fuel systems are cleaner and the contaminant gain will be less so engines with DI fuel injection will see more noted oil loss. If the oil change interval is 10,000 miles then use of 3 quarts (3333 miles per quart would be fine and there would not be anything to be found wrong and in need of replacement in an engine using oil at that rate on an DI fuel system engine. If you shortened the oil change interval to 5000 miles and the warning system has a 2 quart allowance then you'd never be alerted and think it used ZERO oil. The price we will pay for the long intervals will be adding some oil before the next service in most cases.
Additionally the long intervals make it VERY much necessary to use high quality synthetic oil or you risk oil ring gumming and sticking on the low spring tension rings used by all manufacturers. Every car make out there has some issues with oil usage being very high when the engine oil sludges due to wrong oil and/or missed oil services and the rings stick in their grooves.

 

As much as I love my car, I am very disappointed with Volvo service not only at my dealer (karp volvo) who are just awful, but also with Volvo NA for having told me pretty much good luck. My car had so many problems which i had posted about on this forum over and over again. Now I am out of warranty after 4 yrs and with a car thats only at 29,000 miles and i have no leg to stand on. Not only did i have an ongoing battery issue that they never fixed and blamed it on my dash cam, but also have oil burning which was not addressed at the least bit, and also transmission issue as well as seat creaks that were just covered up and said fixed that were not.

Volvo is not standing behind anything and I am livid as to the lack of customer support I got. Oil burning is an issue and I should have taken upon myself to track the amount I was loosing after the first time my oil light came on but i thought i'll trust the dealer ... big mistake. Now should something happen i am screwed. Never getting another volvo again after this.

 

Similar issue with 2011 Volvo S80 T^

As much as I love my car, I am very disappointed with Volvo service not only at my dealer (karp volvo) who are just awful, but also with Volvo NA for having told me pretty much good luck. My car had so many problems which i had posted about on this forum over and over again. Now I am out of warranty after 4 yrs and with a car thats only at 29,000 miles and i have no leg to stand on. Not only did i have an ongoing battery issue that they never fixed and blamed it on my dash cam, but also have oil burning which was not addressed at the least bit, and also transmission issue as well as seat creaks that were just covered up and said fixed that were not.

Volvo is not standing behind anything and I am livid as to the lack of customer support I got. Oil burning is an issue and I should have taken upon myself to track the amount I was loosing after the first time my oil light came on but i thought i'll trust the dealer ... big mistake. Now should something happen i am screwed. Never getting another volvo again after this.

I had a similar experience with my 2011 Volvo S80 T6 purchased new from the dealer. At the time of purchase, Volvo was offering 5yr/50,000 mile bumper-to-bumper warranty which is the ONLY reason my engine was replaced by the dealer.

At about 43,000 miles (nearing end of 5 year warranty) the Check Engine light started illuminating. Took the vehicle to the Volvo dealer they couldn't find anything wrong and simply cleared the code. Well, about 3000 miles later the Check Engine Light came on again. Again, dealer did a few tweaks on the car, cleared the code, and sent me on my way. After countless more Check Engine Light illuminations, 7 trips to the dealer to be corrected, and now with 50,600 miles on the odometer the Volvo field representative was contacted. The Volvo field representative authorized the engine be replaced. Luckily, the issue was well documented prior to the warranty expiring and the engine replacement was done at no charge to me. Volvo did have the car about 10 days to complete the engine replacement. I'm now at 85,000 miles on the odometer with zero issues.

Volvo stated the surfaces were not machined correctly allowing oil to seep out. It's a great picture taken while I stopped at the dealer to check on the status of my car.

http://s1255.photobucket.com/user/jettfxr/media/IMG_0899_zpsv0012hma.jpg.html

 

who did you speak to at Volvo of NA? I called the 800 number on their site and filed complaint but got a few line email stating yeah good luck. I dont know who else to escalate this matter to at Volvo to get a better resolution