Has anyone follow-up on this? Apparently, my VIN is covered but not sure what they do after I bring it in

 

It's not a recall. There is nothing to do unless you're burning a lot of oil, or you've already had the repair done. If you're burning a lot of oil, you need to see your dealer. If you've already had the repair done, you need to take it up with Volvo Customer Care (vcnacare@volvoforlife.com).

One new thing is they are covering the oil consumption test. I've attached a scan of the FAQ.

 

Thanks but what do they do?

 

How can a 2013 qualify for this if it's already past 8 years old? I don't get that at all. Or is is simply reimbursing past repairs for customers who paid before the 8/100K extended warranty?

 

This is my understanding of what they will do: If your Volvo is burning oil, Volvo will pay for an oil consumption test, and pay to fix the engine if the oil consumption is caused by the piston rings. If you have a 2013-2016 60, 70, 80 and 90 series vehicle equipped with 4- or 5-cylinder engine, and had the engine repaired because of bad piston rings prior to 100K miles/8 years, Volvo will reimburse you.

 

It's kinda a shame so many seem to be occurring at year 9 or just past 100,000 miles. That said, it's still nice Volvo is stepping up here on some very old models.

 

At first I didn't understand the purpose of extending the warranty to 8 years on cars that are already older than 8 years (i.e. 2013, 2014), but the letter says you have 6 months (from Feb 3rd - the date of the mailing) to file for re-imbursement if it already happened. Also, the warranty is transferable to a new owner.

Kudos to Volvo for stepping up on this one.

+1
Thanks to Volvo for listening to customer complaints (whether here, other forums, or govt submissions) and responding to their benefit, and thanks to customers for complaining!

While late is better than never, gives me hope Volvo stands by their products and perhaps so should i. This situation might be me a few years into the future!

Hope the reimbursements go smoothly for those affected.

 

Great that they are taking care of this issue. The next one on their list should be the AC evaporator. Hopefully..

 

I submitted all of my documents today for reimbursement of the charges I incurred fixing the XC 90 oil consumption issue. My car is a 2016 Volvo XC 90, I will update you guys with their response.

 

Any idea turn-around time from dealers? Have the letter. Waiting to get it tested and repaired.

 

Probably like anything else, depends upon parts and schedule availability. Dealer told us today it qualifies, but they don't want to have more than one of these repairs in the shop at once, so they've scheduled it for Mar 17. I can only speculate that means they're doing more than a few of these.

 

FYI this doesn't cover you if you already paid to get this fixed. There is a class action lawsuit for that.

 

Yes it does. There is a reimbursement process.

 

They found my VIN in their records and told me I qualify for this. Now the tricky part is getting my stealership to call me back so I can schedule it.

 

Well no, Volvo isn't going to pay for an indy to do the work. I don't think that's too surprising.

 

i didn't say they were going to pay an indy to do this work. I'm speaking of all the people who had an indy do this because they figured they were out of warranty and volvo wouldn't help them. what were they expected to do, roll the dice and pay out the nose to the dealer hoping they would get reimbursed in case volvo issued this? Nah those people are going to have to sue now because they fixed the problem on their own with the budget they could afford.

 

Reimbursing someone who paid an indy is paying an indy to do it.

 

I took my 2016 to the dealership today for the consumption test and was told that my vehicle has an oil leak that needs to be taken care of before Volvo will allow them to do the test. Was told the front crank seal is leaking oil it would run about 1400.00 plus tax to replace the seal. Considering that I bought this vehicle from them barely over a year ago could I qualify for the "Goodwill" assistance I've heard others here mention? This oil consumption issue started happening within the first month I took it home. It wasn't purchased as CPO but it seems pretty lame that all of a sudden they found this leak, after having brought the vehicle back to them for the same issue prior to the extended warranty letter.

 

You have a legitimate gripe if you brought the car back to them a month after buying it and they failed to diagnose a simple crank seal leak, which is pretty common these cars.

But don't confuse the two issues - the extended warranty is for cars that are burning oil, not leaking it.

 

I had the dreaded oil consumption and piston ring failure on my wife's car done just last year. Have yet to get a letter - i read here that they would reimburse, you. is this true?

 

But of course my car is at 127k and drinks oil like crazy, but with the oil level sensor not giving a reading or always saying it's low, I have no idea how low my oil actually is unless I drain it out and refill it. Seems kind of ridiculous to send a letter saying that IF you paid to get new pistons BEFORE receiving the letter then they will reimburse you.

 

I took my 2016 XC90 @ 85k two weeks ago on the first Monday after receiving the letter. First they did the oil consumption test where they basically did a fresh oil change but weigh the oil. Next I drove for 1200m and returned this Monday, 3/13/23, to complete step 2. They drain the oil, weigh it again and then do some math on weight difference, oil used, miles driven and send to Volvo. In my case it failed the test so piston and rings are being replaced under the extended warranty this week. I should get it back by Friday according to service advisor estimate.

 

Any chance on getting pictures of the old parts?

 

Hello, I'm writing from Brazil and here Volvo does not do goodwill and denies this problem with rings and pistons as if no Brazilian could speak English... Can someone send the complete and scanned letter to one of my e-mails below? I'm filing a lawsuit for them to pay for the repair of my XC60 T6 2015 R-Design that was burning 1L every 1,200 km approximately. ramonzilli@hotmail.com rmzilli9985@gmail.com ramon.zilli@lojasadelino.com.br

 

you are in Brazil so you are ****ed bud.

 

Here's one. I bought my 2016 XC90 (55k) in October if 2022. After a couple months, noticed it was burning oil, had to put in a quart every month. Otherwise, it was working just fine. A few weeks later, I get a letter from Volvo saying they'll fix it for free, great. We get it scheduled and fixed in late September of 2023. Six months later, the engine seizes, early March 2024. Now I don't have a car. After giving me the expected, infuriating run-around, the dealership says that "their Volvo rep", who they can't give me the name of, is "looking at an engine replacement and wants to split the cost with you". Sure, it's only $12,000. Oh yeah and no loaner. I say I'll sue. The service director gets on the phone and says that he always goes to bat for the consumer. Starts taking about how I can easily Google "cam seizes XC90", which of course I googled and nothing. My personal mechanic, who I initially had it towed to, found zero compression and said that timing jumped and bent the valves. Of course as part of oil consumption they do the timing. As far as I'm concerned, everything points to their workmanship or parts. Has anyone else had issues post oil consumption repair?

 

I’ve captured your good fortune for my files. At 102K I realized I had been dealing with oil consumption, 1 quart per 5000K, but too late. Attempt to get some recognition at a dealer, the Tech sez I need to replace the flame trap unit @ $1700 cost. YouTube search gave me correct answer. For $125 I changed it myself but knew it was not the cause. Dealer Tech never performed compression test, asked for at time of service. I’ll do that myself, and now at 130K, a different dealer tech OVERFILLED the oil change by at Least 1-to-1-1/2 quarts. Again, do it myself.