You'll probably want to opt for a factory painted bumper if available, so there shouldn't be any functional difference between a body shop or a Volvo dealer, though I'd favor the dealer as you're more likely to have support for any complications that arise with the parking sensor, etc. I wouldn't be concerned with driving it unless you have noticed an issue or dash warning about something other than the park assist. From what I can tell the damage looks to be limited to the bumper - they are made to be replaced and it's the best place to have small damage like this if it's going to happen at all!

 

If you trust the dealer's service department, that is where I would personally go. Presumably, the city is admitting liability? Even if they aren't and you have to go through your own insurance, I would still go with a trusted dealer with a fancy new car like yours.

Dealers should have at least some priority in ordering parts, I would assume, and they are just more likely to use OEM parts and not cut corners.

Agreed that the bumper should be replaced. Why mess around with unnecessary bodywork? A new car deserves a new bumper, factory painted and dealer installed. I wouldn't worry about saving nickels here, especially if the city is paying the tab... which they would have to, I think, given the nature of the accident. Sorry, and good luck-- keep us posted!

 

I don't know of that many dealers handling their own collision repairs - all of my experiences in DFW have been outsourced to one of the big shops. Each time, the car has been returned in perfect condition - so I wouldn't hesitate to take it to a well-known shop. I'd rely on my insurance adjustor to recommend someone - they've never steered me wrong.

 

A lot could be happened here. Assume the city driver admitted that it was his fault and the his insurance willing to pay for it. Their insurance has their assigned shops to estimate the replacement cost. If the city driver denied his fault to his insurance and you don't have a police report to support you. You will have a very hard time to claim through his insurance. Then the best way is go through your own insurance, and then let your own insurance deals with their insurance. Most insurance companies have their designated shops and they are not dealers. If you want to replace at the dealer place and want your insurance pay for it. You have to talk to your own insurance. I would suggest you just go through your own insurance. I don't think the warranty will cover it, since it's an accident. Good luck!

 

What he said........we all can feel your pain! Don't you just hate it when something like this happens........sorry.

 

Two words...Diminished Value. Depending on the extent of damage you might want to consider getting a DV appraisal. Basically it states what the impact to the cars overall value is after repair. Can amount to thousands of additional dollars to you (via a check). Only applies if you don't lease the vehicle.

 

Can you tell us more.......who does that appraisal and from whom would that check be issued???

 

I took delivery of my brand new, beautiful XC90 Inscription in early July and, not even a month into ownership, was rear ended by a city-owned handicap transit van in Chicago. Not a ton of damage but disheartening nonetheless.

Given the newness of the vehicle and body style, are there any benefits to having the dealership handle the repair work or is a well-regarded body shop the better option? Any warranty implications by taking it somewhere other than the dealer?

Has anyone experienced delays for parts given the popularity of the xc90?

If a replacement bumper and backup sensor are delayed, should I be concerned driving the vehicle in rainy weather?

Sorry for the silly questions ... this is not a frequent occurrence for me thankfully!

Any other words of wisdom would be greatly appreciated. Thanks!

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Sorry this happened to you. I'd definitely take it to your dealer first. Have them examine everything carefully including pulling the bumper and checking panel gaps. If the bumper is the only affected area of damage they'll likely just replace it with a factory bumper and that will be that. Yannis has been explicit about recommending any work like this being done through Volvo because it carries a lifetime warranty. I'm not sure if a factory replaced bumper shows up on a Carfax or not but if it does that is where diminished value comes into play. From the looks of it I doubt that is an issue unless there is additional damage hidden beneath the denting. The bumper itself is plastic so it's an all or nothing situation.

 

Anytime a car is in a wreck doesn't matter who is to blame, there will be diminished value of the vehicle. You make the dv claim with whatever company is paying the property damage claim.

 

It's unfortunate the guy that rear ended you didn't have a Volvo. City Safety would have prevented this.

 

'Tis but a flesh wound...

Hope no one was injured that day. I'd just take it to the dealer - you'll get the Volvo warranty no matter if they subcontract it out or not. Besides the cosmetic bumper, there's usually a strip of honeycomb underneath it to absorb impact before it hits the steel bumper under that pretty exterior. That honeycomb piece will need to be replaced as well.

Good luck!

 

Sorry this has happened to you, that is really bad luck.

Here in the UK even if it is not your fault and they admit liability your insurance goes up.