Good Afternoon,
I am writing today to inform you about a dangerous event relating to my 2023 XC60's automatic braking feature. This event happened on the George Washington Bridge in New York City at approximately 5:30pm (rush hour), September 12, 2023. At this time, this freeway was heavily congested with stop-and-go traffic. I was traveling in my lane while attempting to merge rightward into a slower moving lane. However, upon merging into the slower moving lane, the vehicle's automatic braking feature intervened and stopped the car completely. Upon realizing what happened, I immediately stepped on the accelerator pedal to break my vehicle out of it's stationary state as I was afraid of being rear-ended. Upon looking in the rear view mirror, I see the driver in the vehicle behind me had braked suddenly in order to avoid rear-ending me. The weight of her vehicle had shifted entirely forward and her face came dangerously close to her steering wheel. By the time my vehicle was able to move again there was already about 20+ feet of space ahead of me.
Although, I can see the automatic braking feature being very useful in less congested, less populated areas, it's tendency towards false alarms in urban environments can create needlessly dangerous situations.
The automatic braking feature during reverse has also caused my household many frights. For example, the parking space we own is located between two concrete pillars 6-inches from either side of our vehicle. We have become adept at parking into this space for over 20 years with other SUV's, ranging from our 2017 Volvo XC90, 2013 Lexus RX330, to a 2002 Chevrolet Suburban. However, the 2023 XC60's automatic braking has been needlessly triggered, setting off alarms that frighten drivers and passengers alike. This also occurs when we reverse around soft shrubbery. For this reason, we turn-off the reverse braking feature every time we enter the car, although the options sometime never presents itself in the head unit's OS.
These are features we turned off within the first week of receiving our 2017 XC90 T8; however, in the case of "frontal" automatic braking we found that it cannot be turned off at all in the 2023 XC60. This has created a situation where I am wary of driving this car in any kind of traffic, preferring to drive other cars. The VIN numbers of each of our Volvo's are as follows:
2023 XC60: YV4H60DA8P***
2017 XC90: YV4BC0PL3H***
With this message I am respectfully submitting a feature request for the option to permanently disable the automatic braking functions (Drive and Reverse). Thank you very much.
Sincerely,
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