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Anti-collision auto braking almost causes t-bone. Volvo response: Behavior as intended

1.1K views 13 replies 8 participants last post by  RechargeHard  
#1 ·
Wife and daughter making a left turn. Plenty or time/space. Anti-collision engages to a dead stop in intersection. Car won't respond to input. Oncoming traffic skids to stop. 20+ seconds go by before car responds.

I brought the car in for this event and normal service. Dealer opens a case with Volvo to investigate. I answer many questions and provide details and pictures of intersection. Takes a week before we hear back. Response is essentially user error. Braking reacted to oncoming traffic. Driver didn't "aggressively engage" the accelerator to override. And ends with essentially "thank goodness anti-collision saved the driver".

Disappointing and not thrilled to pick it up. If I am fair, in 3 years the auto braking stopped 1 possible rear end. But the last 3-6 months we get frequent interventions where nothing is happening. Its becomes a trust issue.

I was not in the car, but personally experienced at least 4 occurrences of auto braking coming on out of nowhere and pumping the brakes hard enough to lock the seatbelt, cause close-following cars to almost rear end us, or otherwise lead to surprise-inducing driver reactions that could cause an accident. I'm talking going straight through an intersection with a slight bend and no traffic in front/on-coming (it has happened 3x at the same intersection), or when taking an off-ramp off a highway with some sort of concrete divider. These are at/below speed limits, and neither of us are aggressive drivers.

I am told there is no way to turn this feature off. With all the other electronic system gremlins I am pretty ready to turn my back on current Volvos. When we first bought the car in '22 there were system issues, a battery reset, etc. then it seemed to be fine for about a year. Now some features are gone (like estimated time to destination on dash), some not useable (Spotify), and some really annoying but not dangerous (back up auto-braking triggered when backing out of garage, in parking lots with no dangers).

This is my 22.5 XC60 T8 Recharge Extended Range.

Anyone have issues with anti-collision? Am I crazy to think a safety feature should not cause accidents?
 
#2 ·
We have a related issue with our 22 XC60 T8 as well, but not to the point where it emergency brakes. All of ours has been the car screaming at us because it thinks a collision is imminent, but is actually just the lane curving or another car's velocity vectors momentarily pointed at us.

We do have lots of experience with parallel parking emergency braking and breaking coming out of the garage. All this safety is great, but there should be a way to disable it if needed.
 
#3 · (Edited)
We have a related issue with our 22 XC60 T8 as well, but not to the point where it emergency brakes. All of ours has been the car screaming at us because it thinks a collision is imminent, but is actually just the lane curving or another car's velocity vectors momentarily pointed at us.

We do have lots of experience with parallel parking emergency braking and breaking coming out of the garage. All this safety is great, but there should be a way to disable it if needed.
same, I get annoying beeps and brake checks in certain areas (cars parked along sidewalk of curved road, etc) but never full on stop, and increasing throttle always solves it. I suspect op has a calibration issue but potentially can unplug the radar at the cost of a warning everytime starting the car

this is the worst scenario where I know the car is gonna freak out:

Image
 
#4 ·
Yep, pretty pathetic. Never buying another new car.
 
#5 ·
Explain more about "Car won't respond to input. Oncoming traffic skids to stop. 20+ seconds go by before car responds."

I'll be completely honest, this sounds like a recounting of events from someone who's emotional from the event and/or exaggerating for effect. I absolutely believe that automatic emergency braking (AEB) will misfire at times - which is why you should never let your guard down while operating any vehicle. I have a really, really hard time believing that the vehicle held your wife captive in the middle of the intersection for 20 seconds after engagement.

Was she pressing on the accelerator after the AEB misfired? From your report on the dealer, it seems more likely to me that she mentally panicked from the event, and it wasn't registering to her that she should press the gas to get out of the intersection...perfectly understandable, but not necessarily a fault of the vehicle (beyond the initial incorrect application of AEB).

If in fact the vehicle held her in the intersection for 20 seconds, continuing to apply the brakes while she was attempting to accelerate out of the intersection, I'd go back to the dealer and demand more answers. That's a major safety defect. Also file a complaint with NHTSA, as well as Volvo USA...
 
#6 ·
Thanks everyone. I understand my wife's reaction after the car-induced incident contributed to the event. However, the event was caused by the car's systems - and requires a driver to act contrary to natural behavior in the situation.

For more details - the car did come to a complete stop. That was confirmed by the data. I believe it stopped completely partially due to starting the turn from a complete stop and rolling at a slow speed (the data said she barely touched the accelerator). Yes, she initially applied the brakes after the car came to a stop. Which is a natural reaction when your car flashes red everywhere, beeps, and acts on its own accord. She then pressed the accelerator, but just briefly/softly. Then back to brake. The data analysis said she didn't press the accelerator "aggressively enough" (their words).

I know that these sudden braking events are jarring. It feels like you hit something. The seatbelts might lock, the beeping is loud. You are reading the warnings that pop up. I have personally experienced full stops only in backing up. And beyond being jarring, it is super confusing. And I will say it does seem as if the car takes a moment to wake up out of the state.

They did do a software update (from 3.4.5 to 3.5.14), the recall for the rear-facing camera, and reset a code related to the steering wheel computer, or similar.
 
#7 ·
For more details - the car did come to a complete stop. That was confirmed by the data. I believe it stopped completely partially due to starting the turn from a complete stop and rolling at a slow speed (the data said she barely touched the accelerator). Yes, she initially applied the brakes after the car came to a stop. Which is a natural reaction when your car flashes red everywhere, beeps, and acts on its own accord. She then pressed the accelerator, but just briefly/softly. Then back to brake. The data analysis said she didn't press the accelerator "aggressively enough" (their words).
Was she driving in B? "a little accelerator" in B mode is equavalent to braking in D mode. Also, if I'm trying to get through a busy intersection with oncoming traffic, my natural reaction is to punch it no matter what sounds my car is making. I think the system does have some issues but I can also see it being user error.
 
#9 ·
Anyone have issues with anti-collision?
I’ve had my fair share of phantom braking, mostly when reversing into tight spots, but there were also a couple of incidents where the car braked on bends when driving close to parked cars. However, I’ve never experienced the car failing to respond immediately to accelerator input, nor did those incidents put me in any real danger, as they occurred at fairly low speeds.

And I will say it does seem as if the car takes a moment to wake up out of the state.
Perhaps, but there is also a possibility that your wife froze and took a moment to react; different people respond differently in emergency situations, so it’s hard to say for sure what she did or didn’t do. In any case, now that she knows the car can act up at times, hopefully she’ll be better prepared for the next time.

Am I crazy to think a safety feature should not cause accidents?
The collision avoidance system in the XC60 is too sensitive, no doubt. But between having a system that’s too sensitive and one that’s not sensitive enough, I’d choose the former. IMO, the risk and potential damage from a false emergency braking situation is less than what could result if the system failed to act and allowed a crash to happen.
 
#10 ·
I don't mind it has it, but let me turn it off. And remember the setting, if I so choose. The default distance cruise control is a pita, especially since the setting is on the bottom half of the setting screen, requiring yet another swipe. Pita to get the front camera on, too. Also, provide a few programmable physical buttons, for crying out loud.

Get off my lawn! 🤣
 
#11 ·
Not sure why the most safety-conscious car company on the planet, whose reputation and credibility are based on same, would allow drivers to turn off safety features that in Volvo’s view make a Volvo a Volvo. I’d guess that Volvo is willing to see customers who feel the need to turn off critical safety features look elsewhere.
 
#12 ·
You don't see it? Because some features are half-baked and do not work, that is why.
Try driving a SPA car in mountains in Italy. I went through Stelvio and had false triggers at every tornante. I never had the same problem in the USA - were roads are wide, straight, and traffic is (relatively) sparse. But on a busy mountain road in Italy or Switzerland, this is pure hell - until you turn it all off, that is.

Anyhow, I got rid of my Volvos for good, recently. Time to get off these forums for me. But this was a brand known for safety, that threw it all to the wind when pushing half-baked driving assists with SPA cars. Remember the ads when the XC90 came out in 2016, with some guy reading a newspaper and some girl having breakfast in the car, driven by Pilot Assist? Any company that can put out a commercial like that is NOT dedicated to safety. Preach as they might, Geely ownership came with a shift in priorities and focus. This is not the Volvo of yesteryears, and I am done.

Ciao!