OK, there aren't many people out there who've had as many Volvos as my wife and me. We are currently on #20 and 21, due partly to the fact that my father-in-law used to be a Volvo dealer (but no longer).
We shopped for the current XC90 to replace a BMW X5 35d, which we had come to love. Alas, no diesels anymore, so we decided to try our luck with a PHEV. We shopped against another X5 (kind of, but there were no 50e's to be found anywhere) and the Jeep GC PHEV. My wife chose the Volvo, despite my concerns about the user interface.
My concerns have turned into a nightmare. Maybe it's user error, which is why I'm writing this here. Perhaps some of you can tell me what I'm doing wrong. The dealer has been mostly useless.
Before I get into my issues though, I think it's important to state what's gone right. The hybrid system is terrific. Our range in Pure mode is as advertised. The transition to Hybrid mode while driving is smooth and seamless. The car rides and drives nicely, and of course the interior and exterior design is outstanding.
Now for my problems, which for the most part seem to be software related.
Any and all suggestions appreciated.
We shopped for the current XC90 to replace a BMW X5 35d, which we had come to love. Alas, no diesels anymore, so we decided to try our luck with a PHEV. We shopped against another X5 (kind of, but there were no 50e's to be found anywhere) and the Jeep GC PHEV. My wife chose the Volvo, despite my concerns about the user interface.
My concerns have turned into a nightmare. Maybe it's user error, which is why I'm writing this here. Perhaps some of you can tell me what I'm doing wrong. The dealer has been mostly useless.
Before I get into my issues though, I think it's important to state what's gone right. The hybrid system is terrific. Our range in Pure mode is as advertised. The transition to Hybrid mode while driving is smooth and seamless. The car rides and drives nicely, and of course the interior and exterior design is outstanding.
Now for my problems, which for the most part seem to be software related.
- Google interface is buggy
- Once on a trip, Google Maps would not load, forcing me to use my phone (old school!)
- I haven't figured out how to install audio apps, so I run them from my phone over Bluetooth
- Inexplicably changes profiles
- Randomly says I need to log in again, which I've learned to ignore
- Conflicts with Google Assistant on my Android phone for voice commands (I give a command and my phone tries to respond)
- Poor user documentation - not all symbols on the IP are explained in the documentation (this is just plain sloppy)
- The calculated gasoline range fluctuates wildly and is inaccurate. It can change by 100 miles in an instant!
- Even though the gauge cluster is 100% digital, it apparently is not configurable. No tachometer? I'd like to see when the engine is running.
- Fuel gauge is tiny and hard to read.
- Documentation says cruise control can be operated in non-adaptive mode, but that option does not exist on my car's menu.
- Documentation says charging can be scheduled through the app (to take advantage of late night lower rates, for example), but it cannot.
- App functions are hilariously inaccurate. Randomly says the car is running when it is not. Randomly says the car is at locations it has never been to. Randomly says the car is not online, when it's parked in the garage and everything else in the garage is online.
- App is fairly useless when it comes to locating a charging station.
- Backup camera randomly stops working with the unhelpful but accurate message "Camera temporarily unavailable."
Any and all suggestions appreciated.