Hello Everyone,
I recently purchased my 2015 Volvo XC60. I am 23 yrs old and this was my first big car purchase. I spent months saving up for it, bought from what I thought was a reputable dealership and was so excited for my vehicle. Within the first few months I noticed my vehicle was consuming a huge amount of oil. I first noticed it when I drove 4 hours to the Adirondacks and my car had a red alert saying I was low on oil. I was shocked because I had actually filled my oil right before leaving for the trip. I filled it again and when I got home I contacted my mechanic who told me that this make, year and model Volvo is KNOWN for oil combustion issues. I spoke with him and naively believed "of course Volvo will rectify this, it is a known issue among the Volvo xc60 community as a result of Volvo manufacturing error."
Unfortunately, I was very wrong.
I contacted Volvo and was met with terrible customer service. I explained to the customer care representative, Jemmy, that my family and I have owned 9 Volvos. We have sworn to only buy Volvo because we have believed they were great vehicles and their customer service (we assumed) was also great. I am so disappointed to find out that Volvo has done nothing for me regarding this repair, especially knowing the loyalty my family has had to this brand. I even offered the customer care rep a series of articles, class action lawsuit, and complaints regarding this SAME issue with TONS of Volvo owners and she told me "Volvo already knows its a known issue, but we are not going to do anything for you so it is pointless to send those to me." I was shocked. How could a company that claims it has quality, luxury vehicles drop the ball on their customers when they have created this issue in the manufacturing phase.
I feel disheartened with Volvo and this experience has made me never want to buy one of their cars again. I am going to share this advice with my family and friends too. I can no longer support a brand that has no regard for their customers.
I have been persistently contacting Volvo and feel at ends with how to continue to pursue this further. Does anyone have advice on how to contact someone higher up in Volvo? I do not want anything from them, except to cover the cost of the repair. I do not feel like it should be the obligation of the consumer when it is clearly an issue created by Volvo when they manufactured this vehicle. Does anyone have any advice on how to resolve this issue or seek further assistance in getting Volvo to repair this known problem amongst their vehicles?
Any resources or information would be extremely helpful and appreciated. I feel at a lose with what else to do at this point and am considering joining the class action lawsuit now. Thank you to anyone who has any input they can offer me.
I recently purchased my 2015 Volvo XC60. I am 23 yrs old and this was my first big car purchase. I spent months saving up for it, bought from what I thought was a reputable dealership and was so excited for my vehicle. Within the first few months I noticed my vehicle was consuming a huge amount of oil. I first noticed it when I drove 4 hours to the Adirondacks and my car had a red alert saying I was low on oil. I was shocked because I had actually filled my oil right before leaving for the trip. I filled it again and when I got home I contacted my mechanic who told me that this make, year and model Volvo is KNOWN for oil combustion issues. I spoke with him and naively believed "of course Volvo will rectify this, it is a known issue among the Volvo xc60 community as a result of Volvo manufacturing error."
Unfortunately, I was very wrong.
I contacted Volvo and was met with terrible customer service. I explained to the customer care representative, Jemmy, that my family and I have owned 9 Volvos. We have sworn to only buy Volvo because we have believed they were great vehicles and their customer service (we assumed) was also great. I am so disappointed to find out that Volvo has done nothing for me regarding this repair, especially knowing the loyalty my family has had to this brand. I even offered the customer care rep a series of articles, class action lawsuit, and complaints regarding this SAME issue with TONS of Volvo owners and she told me "Volvo already knows its a known issue, but we are not going to do anything for you so it is pointless to send those to me." I was shocked. How could a company that claims it has quality, luxury vehicles drop the ball on their customers when they have created this issue in the manufacturing phase.
I feel disheartened with Volvo and this experience has made me never want to buy one of their cars again. I am going to share this advice with my family and friends too. I can no longer support a brand that has no regard for their customers.
I have been persistently contacting Volvo and feel at ends with how to continue to pursue this further. Does anyone have advice on how to contact someone higher up in Volvo? I do not want anything from them, except to cover the cost of the repair. I do not feel like it should be the obligation of the consumer when it is clearly an issue created by Volvo when they manufactured this vehicle. Does anyone have any advice on how to resolve this issue or seek further assistance in getting Volvo to repair this known problem amongst their vehicles?
Any resources or information would be extremely helpful and appreciated. I feel at a lose with what else to do at this point and am considering joining the class action lawsuit now. Thank you to anyone who has any input they can offer me.
