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Discussion Starter · #1 ·
Well, I finally got our car back. For those of you who don't remember, my wife was in a minor accident with it June 20th. Even though it was minor, it looked pretty bad and required replacing the hood , both fenders, and the front fascia. The total bill came to about $15,400. They already fixed the crooked fog lights and two uneven panel gaps, but the whole front piece is crooked, and they managed to clearcoat a hair (yes, a human hair) into the hood. But that's not the worst. The worst is that the entire car, including wheels and glass and roof-rack is covered in a film of what I guess is overspray of some sort. It's reddish hue suggests primer, but I'm really not sure. The only way I can remove it from the glass is with a razor blade, but as for the paint and wheels, it will need the services of a very skilled detailer to remove the bad stuff, and leave the good stuff undamaged. I was stunned to realize this today as I cleaned it. Also, they left the interior a mess, but at least that I was able to clean- well, except for the scratches on the base of the "Spaceball". I really just want out of my lease at this point, as I know that there is a good chance I will never get any real satisfaction from this. I will talk to them Monday to see what they offer.
 

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Sorry to hear this.<p>I hate this!Everytime when I take my car back from the bodyshop,this happens to my car too.<p>Dirty steering wheel,atacama in some oil or etc.,dust on the dash,some scrachted parts too.<p>Whenever you take your car back,must do a full detailing:(
 

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Most body shops are terrible, with a very,very few that can do their job and it look like new. My father/grandfather owned a body shop for about 35 years and he was a perfectionist to say the least. He did many, many antique restorations for car clubs and several of the members won numerous awards throughout the years and I see very few body shops that even do a fair job, most look terrible and almost ruin the car in my opinion. I think most of the shops that work close to the insurance companies are basically crap and just move as many through as they can to make the most money as possible. Good luck.
 

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Re: Why I hate bodyshops... (Dashdog)

I had to bring mine back a couple times after my accident but it soon settled down and has been very reliable at this point.
 

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Discussion Starter · #5 ·
Re: (C130)

I agree. I had a similar experience last year when I got the tailgate replaced on my Passat wagon, and the work was so sloppy. They also got stuff on the paint on the roof of the car that I could not figure out how to remove- and I have a lot of detailing experience. If I can figure out a way to get rid of this Volvo, I will.
 

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Re: Why I hate bodyshops... (Dashdog)

First of all, 15K is NOT minor damage.<br>I saw that hit and that was no 15K, you (or your insurance company) got royally screwed. <br>TAKE THE CAR BACK.<br>You are not responsible for cleaning and not responsible for overspray and dirst adn grease, etc.<br>MAKE THEM CLEAN IT UP to your satisfaction or make them do it all over and over until the car looks like new<br>In the meantime go buy a clay bar cleaner. (Pep Boys, etc.)<br>If the clay doesn't remove it you have more problems than you think
 

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Discussion Starter · #7 ·
Re: Why I hate bodyshops... (JRL)

I don't understand, you think it was more or less than 15K worth of damage?<p>Well, if they offer to put me in an '07 for the same lease terms, that would save me a lot of aggravation. The problem is, I'm taking it back to the same people that did this sloppy work in the first place. I don't have a lot of confidence that they will be able to make it right. My VW Passat had swirl marks all over it when I picked it up new, so I foolishly brought it back and asked them to get rid of them. Of course I got it back with bigger, deeper swirl marks. You get my point? I'm pretty sure they can get the front fascia adjusted well, and they can de-hair and repaint the hood (or maybe I can just shave it now-and-then), but I'm afraid what will happen if I ask then to get this stuff off the paint. As you know, I get a lot of satisfaction in having a very clean, perfect car.
 

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Discussion Starter · #8 ·
Re: Why I hate bodyshops... (JRL)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JRL</b> »</i></TD></TR><TR><TD CLASS="quote">First of all, 15K is NOT minor damage.<br>In the meantime go buy a clay bar cleaner. (Pep Boys, etc.)<br>If the clay doesn't remove it you have more problems than you think</TD></TR></TABLE><p>I tried my clay bar on a small section, and it didn't help.
 

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Re: Why I hate bodyshops... (Dashdog)

Guess what?<br>The hair is not going to come out and if the overspray or whatever is on there doesn't clay off you really do have some problems.<br>Overspray <B>does</B> clay off so I don't know what's on there <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <br>You have to make them STRIP the hood and do it again.<br>You will have way too much paint on it if they don't.<br>If they refuse, take them to court. Make them show you the stripped hood, (if they agree) I would NOT go by their say so.<br>...and no, that did not look like 15K worth of damage, remember I do this every day<br>...and for that money it should have been <B>perfect</B><br>You want to drive over here (to PA) sometime tomorrow I can tell you what's going on but I would have to see it.<br>Who recommended this great shop to you? If it was the dealer, you have a strong case
 

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Re: Why I hate bodyshops... (JRL)

I totally agree with Jim, this bodyshop completely hosed you.<p>I've been very fortunate to have excellent friends who own family shops that know how to FINISH a car. That overspray has probably wrecked your rims because to take off that dusting will probably remove the protective finish and shine. My first call would be to my insurance company and have them stop any payment proceeding...then go to them and spell out EXACTLY what you want done and a time frame.<p>They need to make this a priority and you need to let them know they will not be getting paid until you're happy.<p>As far as a 2007...good luck with that strategy.
 

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Re: Why I hate bodyshops... (Dashdog)

Bottom line, don't let them get away with this crap. I had an audio shop wreck my front fender and they paid down to the last penny to fix it. You can't let these guys weasel out of this sort of stuff.<p>Let me know if you need somebody to call them up and yell at them.
 

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All these horror stories is scaring me as I'm picking up my car on either monday or tues. The cost of the damage to my car was almost 2x dashdog's so there's just that many more things to screw up. <p>Anyways, good luck with the situation as I hope everything works out for you. If they screw up, they should pay.
 

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Re: (tRio)

tRio:<p>Take heart. As Jon mentions, there ARE good body shops out there. My dad had a car in three times (long story) for heavy front end damage and each time it came back perfect. This was majorly heavy damage we're talking about as well, so it can be done. Hopefully you managed to find a good shop!
 

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Discussion Starter · #14 ·
Re: Why I hate bodyshops... (JRL)

Yes, it was Cherry Hill Volvo's in-house bodyshop. I went out this morning in better light than I had yesterday, and it seems that there are two substances on the paint. A few areas have the overspray, and some areas have a smooth film of I-don't know-what- and some have both. It turns out the clay bar is getting the stuff off- both the overspray and wierd film stuff, I just couldn't tell yesterday when I tried it. Unfortunately, I will have to clay the whole car, including the wheels, and razor the windows. I guess I should just wait until they correct the other problems so that I don't do all that work and then have it happen again. This is still inexcusable. <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0">
 

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Re: Why I hate bodyshops... (Dashdog)

I don't know why YOU'RE doing it, let them do it, it their screw up.<br>A GOOD shop is supposed to bag and tape a car to prevent this<br>They make this cool plastic that sticks by itself, made specifically for paint shops, Pulls right off when done with no harm to the paint.
 

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Discussion Starter · #16 ·
Re: Why I hate bodyshops... (JRL)

Well, they've already shown that they are not a GOOD shop, so I'm pretty sure that they are not going to clay the car by hand- rather they will let some minimum- wage lot-boy loose with some compound and a buffing wheel (I was one of those lot-guys once). Sure they'll get everything off- including the clearcoat and maybe a few layers of paint too. I'm going to call a good detail shop I know and see what they say. The bag and tape should not have been necessary if they painted the pieces off the car- right? Maybe I'll just stop caring about the car so much, like everyone else I know. It would be a lot easier.
 

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Re: Why I hate bodyshops... (Dashdog)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Dashdog</b> »</i></TD></TR><TR><TD CLASS="quote">Well, they've already shown that they are not a GOOD shop, so I'm pretty sure that they are not going to clay the car by hand- rather they will let some minimum- wage lot-boy loose with some compound and a buffing wheel (I was one of those lot-guys once). Sure they'll get everything off- including the clearcoat and maybe a few layers of paint too. I'm going to call a good detail shop I know and see what they say. The bag and tape should not have been necessary if they painted the pieces off the car- right? Maybe I'll just stop caring about the car so much, like everyone else I know. It would be a lot easier.</TD></TR></TABLE><p>You paid them 15K,<B>MAKE THEM</B><br>As for painting pieces, this is not always the case. Usually these days paint is blended into the next panel and then all the panels cleared for a perfect match<br>Oh, and you shouldn't have to razor the glass, clay should remove overspray off glass AND THE RUBBER, (don't forget the rubber trim), If not, ultra fine steel wool does a better job. Better yet clay the glass first and finish it, if necessary with the fine steel wool
 

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Discussion Starter · #18 ·
Re: Why I hate bodyshops... (JRL)

Thanks, the clay worked great on the glass- something I never tried- because I've never had the need. I'm still going to wait until they work out these other problems before I do the whole car. Will I do any harm if I let this stuff sit on the paint for two more weeks? It will be out in the sun a fair amount.
 

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Re: Why I hate bodyshops... (Dashdog)

The quicker you get it off, the easier it will be.<br>Not the best of ideas to let the overspray harden in the sun<br>It should take more than 1/2 hour to clay overspray off
 
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