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Discussion Starter · #1 ·
<begin rant story><p>Monday morning I took my car in for the resonator scratch problem and my auto-zeroing trip odometer.<p>I had my headlight switch turned on when I brought it in, just because I often leave it there.<p>When I picked up my car the headlight switch was OFF. I thought "that's strange."<p>I went to meet up with a guy in the evening, then when leaving the restaurant after dark I noticed the problem after driving only a short distance -- I CAN'T SEE BECAUSE MY GODDAM HEADLIGHTS ARE POINTING DOWN!!! <br>I drove super slowly but because the roads were being repaired there was a nasty pothole I smashed through on the way home. On my rather new tires.<p>Okay, so how many years has this been a part of Volvo cars? Many, right.<p>So I take it back on Tuesday morning with a frustrated demeanor. Then frustration turned to anger when the service tech, after making me repeat to him what I had it in for the previous day when he could darned well read it on his computer display "But... I don't see how low headlights could have been caused by something we did." <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <p>Trying hard to keep my composure I proceeded to explain the irrelevant to him-- detailing what must have happened and how the dealership can proceed to correct the issue they caused. <p>There are lots of R's in my area -- I was heading to home a month ago and saw 2 other R's on the same road less than 4 miles from my house, so it's not like the dealership isn't familiar with this exact freakin' model.<p>There's only 1 tech rep at that dealer that keeps me going back. He knows all, actually likes his job, is enthusiastic to talk cars, checks on the work done, etc. <br>The rest are receptionists-only. Take the keys, get the approval sig, swipe the card when it's done. <p>I understand that the dealer would put a newbie on a software-update, but ... TRAIN THE GUY DARNIT!!!<br><end rant story; seek information><p>So... Doesn't the S80 or any other model also have adjustable suspension and this same headlight issue? Is the 'R' something that Volvo just doesn't train their techs on initially?<BR><BR>
<i>Modified by blinky at 12:14 PM 6-14-2006</i>
 

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Re: (George @ ViVA)

Better yet, please just post the dealership's name here . . . I'll be surprised if it was Farrell Volvo in Southboro, they seem skilled & competent.<p> - Mark
 

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Discussion Starter · #4 ·
Re: (geoguy)

I don't want to post a dealer's name at this point. I want to work it out with the dealership. I haven't cooled off, given the service manager a chance to address it, or even know about it.<p>No, it wasn't Farrell. I've heard nothing but good things about that (still tiny?) dealership, and that people drive from pretty far away just to do business there. Pretty fast past that certain Volvo/Jag dealer in Wellesley for sure (nothing but bad rep there).<p>My dealer has done great things in the past. (They resolved my seeping transfer box when I first got the car before it was a well-known issue) I imagine it's an issue of putting newbies into service before they're ready, since my car has come back 1/2 quart high for oil changes two times also. It's the easy stuff that seems to get messed up not the more sr. tech stuff. And I'm happy with the sales dept. being straightforward.<p>Their crappy attorneys more than anyone else would make my family switch dealerships. They've really tied the dealer's hands. It gets as bad as their legal dept won't let customers bring in their own oil any longer for oil changes and their prices are rediculously high for their synthetic, plus I want Castrol not Mobil-1 which is all they have. They also won't touch a car that has been modified in any even small way. Not at all. Stupid lawyers they have, who don't help but hinder. Any idiot lawyer can advise "just don't offer it" instead of "I'm here to let you serve your customers as you wish."
 

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Re: (blinky)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>blinky</b> »</i></TD></TR><TR><TD CLASS="quote">ITheir crappy attorneys more than anyone else would make my family switch dealerships. They've really tied the dealer's hands. It gets as bad as their legal dept won't let customers bring in their own oil any longer for oil changes.</TD></TR></TABLE><p> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>blinky</b> »</i></TD></TR><TR><TD CLASS="quote">They also won't touch a car that has been modified in any even small way. Not at all.</TD></TR></TABLE><p>Not even for routine maintenance? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0">
 

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Re: (MagoonR)

I don’t think a lot of them train their people on the R at least my local dealer is not trained. Whenever my wife's R is in for service there is always one guy who works on it. He has been there for 20 years. The guy told me they have only ever worked on 3 R's mine and the two owned by the dealer owner and none of the other techs want to touch it. <p>They are not really familiar with the car at all and everything takes at least 2 trips to get fixed. It also almost always has to go back to have the headlights adjusted after its been there. <p>My latest fight with them is over the rain squeal. It has been there 8 times to have it fixed. They refuse to remove the resonator claiming it will mess with the emissions system and they will void my warranty if I have it removed myself. <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <p>The only thing that keeps me going back is that fact that the closest dealer besides them is an hour away and they are willing to give me a loaner even though I didn’t buy the car there. <br>
 

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Discussion Starter · #7 ·
Re: (MagoonR)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>MagoonR</b> »</i></TD></TR><TR><TD CLASS="quote">Not even for routine maintenance? </TD></TR></TABLE><p>Back when they'd let me bring my own oil I was informed that (a) they wouldn't do any mods (ss braided brake hoses was what was being discussed in particular) and (b) any mods at all and my car would be considered out of warranty. That included making the brake hoses better than the flimsy stock ones, so I presumed their rationality was out the window with anything else too. I guess technically that doesn't mean they wouldn't touch my car afterward, but since it's still in warranty... I want my work done by a dealership so I can retain my warranty until I decide to make the leap into mod-land and my R is excommunicated from Boston area Volvo Cars. (I'll keep it specific to Boston area since I guess Yannis' dealership and others handle warranties in a much more rational way.)<p>Regarding routine maintenance, I guess I'm extrapolating but not far. Now that their attorneys lost a suit and they needed to replace someone's engine over an oil change issue I can't see how they'd even touch a modded car for an oil change when they won't even let me bring in a brand new case of Castrol SynTec for my own oil change.
 

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Discussion Starter · #8 ·
Re: (minorthr)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>minorthr</b> »</i></TD></TR><TR><TD CLASS="quote"> It also almost always has to go back to have the headlights adjusted after its been there. </TD></TR></TABLE><p>See -- I don't get that. I thought the S80 and XC90 also have adjustable suspension and therefore would require the same routine when doing software updates. I guess the R is different from the rest? <p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>minorthr</b> »</i></TD></TR><TR><TD CLASS="quote"> My latest fight with them is over the rain squeal. It has been there 8 times to have it fixed. They refuse to remove the resonator claiming it will mess with the emissions system and they will void my warranty if I have it removed myself. <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> </TD></TR></TABLE><p>I'm just starting that saga. Mine hasn't done it much, but it's horrifying when it happens and I do wonder what the nasty rusty score cause after a few more years of road salt get at it. Ideally I'd like to have the cause fixed and then get a new propeller shaft & maybe resonator too from Volvo, all under warranty since it's clearly a design flaw, unless I can be convinced that the damage isn't going to cause a prematurely broken shaft. That sure would be a bummer to have the shaft break, catch on the highway then come shooting through my floor. It'd give new meaning to their "Dead Man's Chest" ad campaign.<p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>minorthr</b> »</i></TD></TR><TR><TD CLASS="quote">The only thing that keeps me going back is that fact that the closest dealer besides them is an hour away and they are willing to give me a loaner even though I didn’t buy the car there. </TD></TR></TABLE><p><-- Sympathy your way <--<p>At least I've got a gazillion dealers to choose from. And I really am happy with my dealer and the sr. tech work on my car. If they'd get an attorney who knew their biz and train the newbie techs it'd be even better.
 

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Re: When will techs get trained??? (blinky)

It gets worse when they are mod unfriendly! I brought mine in yesterday with a few issues...<p>1) Rattle when shutting down and over bumps in engine bay<br>2) thud when turning steering wheel right, then left quickly<br> and some other small stuff...<p>They said the thud was "wider than stock" 235/40s I currently have on the car rubbing the sidewall, even though you can replicate the prob with a quarter turn of the wheel with no chance of rub (and they're not wider anyway!) Grabbed the tech and showed him, and he was like... "hmmm. Lemmy check on that!)<p>They said the rattle was my heat shield rattling around in the engine bay... which I KNEW it wasn't, so I grabbed a tech and had him listen and HOLD ON TO IT while I turned off the car, and you could hear the rattle plain as day... they were like "Oh , yea! Wow. Well, we'll bring it back in."<p>What exactly did I do that they couldn't do without me there? Nothing... they looked at the tires, looked at the heat shield, and wrote it off. that is crap! My car is in today, and I am waiting to go pick it up. Not sure, but I think they wised up and gave me a real tech this time, becuase it's been in there all day, and they're not done. they must have figured something out!
 

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Re: When will techs get trained??? (JOSBRO)

My story...<p>I brought my car in for its 7500 service and complained about a rattle that was occuring in the rear quarter panel. They ignored the inside of the car and put it up on a rack and told me that the problem was my aftermarket sway bars. Yes they have some play but I explained to them that the rattle occured the day I picked up my brand new car so that wasn't the problem. They kindly removed the $94 service fee after I complained.<p>I again brought up the issue during my 15K service and told them exactly where the problem was (with my finger pointing to the rear panel). They took the panel off and found that a cable was rattling against the frame and put something in there to stop the noise. The second I got in my car and left, the rattling began again.<p>I completely understand that the reason for the rattle is probably aggrevated by the fact that I tightened up my suspension by lowering my car, but I cannot believe that it is really that difficult to completely stop the rattle by putting something between the cable and the frame.<p>In between these services, I took my car to the same dealership but at a different location and told them the same thing (rattling in the rear seat area of my car). They ignored the inside of my car and told me the reason for the rattling was the noise my brake pads made (aftermarket) as they wizzed across my rotors (aftermarket). I still thanked them and went on my way.<p>BTW, everything else the dealership does to my car is great.
 

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Re: When will techs get trained??? (pie_ya)

If we're going to turn this into a dealership rant, we might be here for a loooooong time. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0">
 

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Re: When will techs get trained??? (pie_ya)

I think there is some protocol that says... "If the car is functioning poorly, and it is modified, the modifications caused the problem." <p>"uhhh, hi volvo, my engine just blew, and I only have 5k miles on my car."<p>"ooooo, is that a Moose badge I see on the side of the car... I'm sorry, the decal was causing the engine bay to retain way too much heat... I'm afraid the vehicle was modified outside volvo specifactions, and you are not covered by the factory warranty."
 

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Well, if it makes you feel any better my dealer is just as stupid. I took my wifes XC90 in today to get the oil changed and they charged me $60.00 extra just for the synthetic oil, then tried to charge me $150.00 for having the doors lock automatically when I thought this was provided for free on the first service. Then I go ask about having the "sport body kit" put on my S60R and the guy starts looking for parts for my XC90, which he saw me pull up in. I stated that the body kit was for an S60R and I got this blank look, he leaves and comes back about five minutes later and asks me if I am installing the body kit on the XC90. I ask if he's joking and he says no, and that he has never heard of a body kit for an R. I just laughed and told him I thought I had better have it done somewhere else, probably where I bought the R and they actually knew something about the cars they sold. My local dealer is the most clueless dealership I have ever dealt with about the cars they sell.
 

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Discussion Starter · #15 ·
Re: When will techs get trained??? (Parts @ Boston Volvo)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Parts @ Boston Volvo</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Just an FYI: I had our Service Manger view this thread and he says that it's not Boston Volvo Village. The SM asked all of the service writers and they do not recall such an incident.<p>John Sharisky</TD></TR></TABLE><p>Please -- I am overall happy with my dealership. Actually, I'm a little more than ticked at Volvo designers rather than the dealership. Sure, the dealer's tech should have checked the lights after the update (and I didn't ask for a suspension update, nor was I informed that one was done)<p>Think of how this can happen -- The dealer sticks "Joey the newbie tech" with the gruntwork job of updating my software to fix the odometer reset, since, what can he eff-up? <p>I can't understand why the heck Volvo designers made such a finicky, stupid update procedure for their car. <p>I blame Volvo designers mostly.<p>Let me reiterate -- Overall I'm happy with my dealership's folks and I have not yet given the service manager the heads up. I wanted to cool down about the problem first then I'll contact him.
 

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Re: (blinky)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>blinky</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Their crappy attorneys more than anyone else would make my family switch dealerships. They've really tied the dealer's hands. It gets as bad as their legal dept won't let customers bring in their own oil any longer for oil changes and their prices are rediculously high for their synthetic, plus I want Castrol not Mobil-1 which is all they have. They also won't touch a car that has been modified in any even small way. Not at all. Stupid lawyers they have, who don't help but hinder. Any idiot lawyer can advise "just don't offer it" instead of "I'm here to let you serve your customers as you wish."</TD></TR></TABLE><p>Lawyers, at least good ones, know who their client is and strive to meet the needs of that client. If that dealer wanted it to be another way, it could easily be, or he could get a lawyer that could make it that way. Sounds to me more like he is just hiding behind their own legal staff as an excuse.<p>In regard to the oil, how can they have MOBIL synthetic, when that is not the RECOMMENDED oil for Volvo. Look in your manual, look on your oil cap, CASTROL is the RECOMMENDED oil. Please note that of course Mobil 1 is an approved oil, but how can they have an approved oil and not have the Volvo recommended oil? I suspect they do have Castrol non-synthetic, but if they are going to have anything in addition to that why would it not be the Volvo recommended manufacturers synthetic, or at least have it as first choice, since clearly Castrol has had both a blend and synthetic product for some time.<p>Please note I am not arguing over which oil is better, but the fact that the dealer will not allow you to bring in the synthetic version of the Volvo recommended manufacturer, yet they stock a synthetic that is merely approved as opposed to recommended.
 

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Re: When will techs get trained??? (blinky)

Use it to your advantage. When they did that to me the first time, I made enough stink about the danger they put me in driving home in complete darkness that they were very apologetic. I knew that I wanted the autolock download so I hit them up right there and they did it as a goodwill gesture for free. They have since done this 2 more times (lights pointing down) but because I now have some aftermarket stuff done, I don't make that much noise because I want a good relationship with them. I give them their perfect "10" during the survey and they work with me in spite of the mods so there is a mutual understanding. <p>make it work for you...just my .02 <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/embeer.gif" BORDER="0">
 

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Re: When will techs get trained??? (IwantaS60R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>IwantaS60R</b> »</i></TD></TR><TR><TD CLASS="quote">Use it to your advantage . . . They have since done this 2 more times (lights pointing down) but because I now have some aftermarket stuff done, I don't make that much noise because I want a good relationship with them. I give them their perfect "10" during the survey and they work with me in spite of the mods so there is a mutual understanding. </TD></TR></TABLE><p>That's just so . . . mature of you! <IMG NAME="icon" SRC="http://********************/smile/emcocktl.gif" BORDER="0"> <p> - Mark
 

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Discussion Starter · #19 ·
Re: (rogersampson)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>rogersampson</b> »</i></TD></TR><TR><TD CLASS="quote">In regard to the oil, how can they have MOBIL synthetic, when that is not the RECOMMENDED oil for Volvo. </TD></TR></TABLE><p>Yeah, I know. Good call. I knew the contradiction when the dealer first told me I can't bring my own oil and I was bringing in the Volvo Recommended. I mentioned it, but didn't get anywhere with it.
 

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Re: (blinky)

i just bought an 06 R, build date 07/05, and they did all the software updates on it. i asked about if you can adjust the headlights like you can on the other volvos with halogens since ive read on here about them getting reset and stuff because of software updates etc., and they said no its done by the computer. at first they said not at all and i said even by computer? then they said probably. i got the car home yesterday night and i got the urge to check and see if it had the white plastic bolts to adjust the lights with, and sure enough it did. my lights were a little low for me, so i put them up a little more. does the 04 and 05 R's not have this? i find it hard to believe you cant adjust the lights on your own, if this is what you guys are talking about of course lol.
 
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