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Discussion Starter · #1 ·
As of this evening, Volvo USA has not answered by email letter about stopping On Call Plus when there is 18 months of analog service still to go (see my post about the On Star approach to the digital conversion)<p>Now today comes this announcement from BMW copied below - Incredible! BMW gets what safety is about, is willing to pay for it, and at that price, this reinforces my opinion the stoping of On Call Plus was and is a budget cut by Ford/Volvo...<br>__________________________________________________________________<br>BMW has announced it will offer a free four-year subscription of its BMW Assist service to the North American market starting with its 2007 models. It will cost the automaker $80 million in subscription payments, but that's well worth it, according to BMW spokespeople, who say that keeping owners signed onto a service that provides so many safety and convenience benefits is just a "BMW thing to do." <p>The device is an internal cell phone that relays car diagnostics or emergency information, like an airbag deployment, to a call center in Texas. The system rivals General Motors' OnStar, which has tiered subscriptions that allow owners to specify everything from emergency assitance to a virtual concierge.<p>[Source: Automotive News]<p>
 

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Re: Volvo's On Call Plus Position vs BMW (FireR)

BMW can afford to do that. The company is making money hand over fist because people are buying their products in record numbers AND paying big profits to the retailers and the motor co.<p>
 

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being ignorant to the whole concept of OCP, i am curious...<br>Is the discontinuation of the service an act of Volvos, or Fords?
 

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Discussion Starter · #4 ·
Re: (phuz)

We don't know because they won't discuss it with us other than to give us a canned PR answer:<br>________________________________________________________________<br>Dear Mr. Gary,<p>Thank you for contacting Volvo Cars of North America.<br>The Federal Communications Commission have given wireless carriers theauthority to cancel analog cellular service. Cellular carriers have chosen to invest their resources in digital platforms that offer better service and security.<p> A specific ruling by the FCC will allow our network provider (Verizon) and others to completely discontinue analog service and Verizon has indicated that they will exercise this option. As you are aware, Volvo Cars of North America has decided to discontinue the renewal subscriptions for On Call Plus. As customers' current subscriptions come to an end, they will be notified that they can no longer renew their coverage.<p> In the interest of customer satisfaction, Volvo will provide customers the option to remove the On Call Plus system from the vehicle. The phone/unit key pad will be replaced with a dashboard storage receptacle. This service will be performed at no cost to the customer.<p>We understand that many customers will be upset by this recent development and for that we do apologize. We appreciate your bringing this matter to our attention and for giving us the opportunity to respond.<br>Sincerely,<p>Bill Clark<br>Volvo Cars of North America<p><br>---- Original Message ----<br>From : Stewart Gary <br>To : [email protected]<br>Subject : RE: On Call Plus Service Removal [INTR:090253]<br>Date : Thu, 08 Jun 2006, 01:29:00 AM EDT<p>It has now been three business days without a response, Cross Country, your OCP vendor tells me my service will be dropped on June 11th and I don?t even have a letter from Volvo about any of this. Since I emailed last Friday, I have found the following information:<p><br>From the On-Star and Verizon web sites ? their analog customers won?t be turned off until 1-1-08, and they are being given plenty of notice! Again, why turn off OCP now, other than a Ford budget cut?<p><br>Today BMW said they would provide for FREE for 4 years, OCP type service for all 2007 MY cars, because, ??that keeping owners signed onto a service that provides so many safety and convenience benefits is just a "BMW thing to do."<p><br>By stopping OCP early, Volvo is hurting my safety and breaking a commitment when they allowed me to buy an $800 phone option and OCP service. My car has only been in service 24 months, the phone expense is not even fully depreciated yet! At least Volvo can have someone call me to explain this decision and why there is no satisfactory Plan B.<p><br>Stewart Gary<p>
 

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best of luck to you!<p>be sure to post whether you actually lose service or not come sunday.<p>
 

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Re: (phuz)

As a Volvo salesperson....I agree 100% with your frustration! I have never quite understood <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> why Volvo was not the industry leader in the whole concept of emergency safety/communication systems.<br>This , IMO, has been a lack of vision by Volvo....and I will say one of the very few times when Volvo did not respond with "the right thing to do a the right time"!<br>I too would be very interetsted to know when you hear from Volvo...who you hear from?...and what is communicated. Would you add me to the list of people to keep "in the loop" on this?<br>If BMW plays this the right way...and doesn't get all "uppity" about it....they will have benifitted from a Volvo miscue!
 

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Discussion Starter · #7 ·
Re: (universityvolvoOSD)

Yes, I can and will.<p>By the way, this just in from the Wall Street Journal New Service:<p>"Ford's credit rating was lowered deeper into junk territory by Fitch, which warned of "persistent revenue deterioration" at the auto maker."<p>Me thinks the OCP decision IS a budget cut, there are more to come. I bet the annual subscription fee did not cover the full cost of the program. I am mad because they won't just admit it! <p>I was going to look at the new S80 next spring when my R turns 3-years old, not now...<br> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0">
 
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