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Discussion Starter · #1 ·
I have owned mainly used Volvos all my life -never purchased a new one. I have noticed the local Volvo dealer tries at best to avoid working my Volvo 780 - I get the distinct impression they don't want to touch it. <p>I contacted the local major dealership in Atlanta about replacing the bushings in the IRS/Multi-Link rear of my 780 and they didn't even respond. (rotting suspension components = safety issue. Volvo?) This isn't the first time I contacted the dealership about servicing the car and they acted like they didn't want to touch it. <p>What bothers me even greater about this is that Volvo promotes itself on the longevity of its older models (The whole Irv Gordon thing, etc) yet when you try to get the local dealers to work on the older models they look at you as if you have the plague. This same dealership puts 400,000 mile plus RWD models out on display to promote Volvo longevity.<p>However Mercedes seems to provide excellent support for their older models. Looking long term and as my wealth grows and I consider purchasing a new car Volvo has is losing a lot of respect because of issues like this.
 

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Re: Volvo's alienation of owners (swedishiron)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>swedishiron</b> »</i></TD></TR><TR><TD CLASS="quote">I have owned mainly used Volvos all my life -never purchased a new one. I have noticed the local Volvo dealer tries at best to avoid working my Volvo 780 - I get the distinct impression they don't want to touch it. <p>I contacted the local major dealership in Atlanta about replacing the bushings in the IRS/Multi-Link rear of my 780 and they didn't even respond. (rotting suspension components = safety issue. Volvo?) This isn't the first time I contacted the dealership about servicing the car and they acted like they didn't want to touch it. <p>What bothers me even greater about this is that Volvo promotes itself on the longevity of its older models (The whole Irv Gordon thing, etc) yet when you try to get the local dealers to work on the older models they look at you as if you have the plague. This same dealership puts 400,000 mile plus RWD models out on display to promote Volvo longevity.<p>However Mercedes seems to provide excellent support for their older models. Looking long term and as my wealth grows and I consider purchasing a new car Volvo has is losing a lot of respect because of issues like this.</TD></TR></TABLE><br>I do not see how you can blame Volvo (at least, yet) for this retailer's seeming unprofessionalism and ignorance. Try someone else and if you get the same result, I would complain to Volvo Cars of North America.<p>Or, if you happen to be driving your 780 up North, toward the Philadelphia area, stop by and we will take care of your car!<p>Yannis
 

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Discussion Starter · #3 ·
Thanks for the offer Yannis - I may have to do that! My counterpoint is that Mercedes has opened a facility to support their older vehicles and does things like road side assistance no matter how old the vehicles are. Admittedly older (vintage) Volvos dont hold the value that older Mercs do so its probably not economically viable for Volvo to open a support center for older models like Mercedes did. However Volvo could train their dealers to respect people that keep their older models running - Do they ? <p>I do respect your opinion though Yannis.
 

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Re: (swedishiron)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>swedishiron</b> »</i></TD></TR><TR><TD CLASS="quote">My counterpoint is that Mercedes has opened a facility to support their older vehicles and does things like road side assistance no matter how old the vehicles are. Admittedly older (vintage) Volvos dont hold the value that older Mercs do so its probably not economically viable for Volvo to open a support center for older models like Mercedes did. </TD></TR></TABLE><p>Perhaps a chicken and egg scenario? Would Volvos hold their value better if oder ones were supported better?<p>But as Yannis said, write to Volvo about your experiences (CC the dealer), and then search for a better dealership.<p>And if the dealership you're having problems with is worth their salt, the management will seek you later to discuss what went wrong and how to fix it.
 

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Re: (greek2us)

Swedishiron............<p>The 780 requires a tech who has some knowledge about the older Volvo's and therefore someone who has been with Volvo for a while. Finding "that tech" is your problem..IMO! <br>
 

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Re: Volvo's alienation of owners (swedishiron)

As others have stated, this sounds like a dealer problem, not a manufacturers problem. Volvo has an excellent reputation for parts availability for their older models.<p>Like another poster sez, y'all need to find an independent Volvo shop. They will be happy to work on your 780. <p>Is it a V-6? Good luck if it is.
 

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Re: (universityvolvoOSD)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>universityvolvoOSD</b> »</i></TD></TR><TR><TD CLASS="quote">Swedishiron............<p>The 780 requires a tech who has some knowledge about the older Volvo's and therefore someone who has been with Volvo for a while. Finding "that tech" is your problem..IMO! <br></TD></TR></TABLE><p>You are correct.<p>We are fortunate, in that department; our Service Manager was a Master Tech for 23 years before he became a manager 4 years, ago. We also have three other techs; 2 of them are Experts with 19 and 22 years of Volvo experience under their belts, respectively and one Master Tech with 21 years of experience. Our Shop Foreman has about 14 or 15 years of Volvo experience under his belt.<p>They <IMG NAME="icon" SRC="http://********************/smile/emlove.gif" BORDER="0"> older Volvos!<p>Yannis
 

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Re: Volvo's alienation of owners (swedishiron)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>swedishiron</b> »</i></TD></TR><TR><TD CLASS="quote"><p>I contacted the local major dealership in Atlanta about replacing the bushings in the IRS/Multi-Link rear of my 780 and they didn't even respond. </TD></TR></TABLE><p>I have dealt with this un-named dealership myself - even had to almost go to court to settle an issue with them. Believe me, it's the dealership - not the company behind the car. Make a complaint.
 

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Discussion Starter · #9 ·
It is a V6 - most independent Volvo shops I have been too won't touch it because it is. It has 283,000 miles and the engine runs like it could easily do another 100,000 miles. The car has been very reliable so far. The multi-link rear is the same as the 760 and very similar to the early 960 and 940SE.
 

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To date, the only post I have ever seen with positive comment about the PRV V6. I had read that the later ones were better, most were truly a pos. This may have a lot to do with why a dealer hesitates to work on your car. <p>Do like Letterman, time for a blown Ford V8 transplant.
 

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Re: (swedishiron)

Yes swedishiron, you have a point that many items are similar if not the same on the other 7 and 9 seris vechs. That may be very so. BUT you have a 780 and a V6 at that. SO they might jsut cut thier losses and not wish to work on YOUR car AT ALL as it is a 780. Think about it this way. If you got the car in there for the bushings and they did them. And then maybe by some freak chance there is another issue with the car. And you say by the way WHILE it is here can you look? Then they the dealer is MARRIED TO YOU and your 780. AND might not have a tech that speaks 780 just basic 7-9 seris. Would you be happier if they showed you the door after working on it and then can not fix it. Or are LOST on where to look on a 780 ONLY special fix. Or never open the door first as they seem to be trying to tell you, and your not listening. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0">
 

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I work at a dealership. And when ever I see a old Volvo I'm scare to touch it. Mostly because I'm trained on the lastest models. There aren't many references that I can refer to. There are no dealership out there that will say no to money. I'll say they just don't have the right people or anyone that's been around that long to work on your car... This is clearly a dealership not the manufacturer problem.
 

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Re: (JigokuZ)

<I>This is clearly a dealership not the manufacturer problem. <br></I> <p><br> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> As at Stillman...we have 6-7 techs with 15+ years experience who do know the 780! The key is to find a tech who knows the car!
 

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Re: (JigokuZ)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JigokuZ</b> »</i></TD></TR><TR><TD CLASS="quote">This is clearly a dealership not the manufacturer problem. </TD></TR></TABLE><p>I disagree: lack of information <b><i>IS</i></b> a manufacturer problem. Or is the problem that techs don't know how to read info off VIDA?<p>Not everyone will have the latest and greatest, and since Volvo insists on having some functions available only to dealers, dealers should support <b>ALL</b> models -- even if that requires a few calls to a tech center.
 

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Re: (ig_mb)

ig......<p>Think about it "this way".... I have access as to how a nuclear reactor works....but does that mean 1-that I have the ABILITY to fix one???..not necessarily AND 2- just because the information is there, does it mean I want to take the work in...knowing that I have little to no experience in creecting the problem? Let me just say this.....<br>Volvo's corp. responsibility is to supply the franchise dealers with the parts availability..the technical training..and inventory and marketing of the current model vehicles.....If a dealer chooses NOT to work on a particular vehicle "after " the manufacturers warranty period...that is "that" dealers choice.
 

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Re: (ig_mb)

VIDA doesn't have all the older cars on there. Volvo have the old service manuals that my dealership can order. But they're too cheap to order it. So it's the dealership's fault.
 

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Re: (JigokuZ)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JigokuZ</b> »</i></TD></TR><TR><TD CLASS="quote">VIDA doesn't have all the older cars on there. Volvo have the old service manuals that my dealership can order. But they're too cheap to order it. So it's the dealership's fault.</TD></TR></TABLE><br>No, this is where we disagree.<br>Why the heck should a dealership by a bunch of manuals to MAYBE never even see that car?<br>They would STILL need someone to understand the manual. You should find an indie mecanic who may have worked on these, ( in a prior life). <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0">
 

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Re: (JRL)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JRL</b> »</i></TD></TR><TR><TD CLASS="quote"><br>No, this is where we disagree.<br>Why the heck should a dealership by a bunch of manuals to MAYBE never even see that car?<br>They would STILL need someone to understand the manual. You should find an indie mecanic who may have worked on these, ( in a prior life). <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> </TD></TR></TABLE><p>I think you hit this on the head.<br>Plus, most of our techs weren't around for these antiques. So they don't have the first hand experience that is critical when repairing cars.<br>We do work on a few older Volvo's, but most people take them to the indie mechanics because of the lower labor rate.
 

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Re: (VolvoMax)

Reading the responses (especially from Volvo employees) here, gives one the perception of "who gives a fack". You drive an old Volvo, so its your problem. Man talk about passing the buck.<p>Volvo does preach the fact of long lasting vehicles,Volvo for Life, etc, but if your dumb enough to keep driving these old beasts, don't come to us for tech work, cause we only like new and shiny Volvo's in our shop. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>Disgusting attitudes to say the least, but i suppose normal to talk DOWN to some poor bastard that has, what the last poster called the car "antique Volvo"
 

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Re: (w1ntson)

w1inston..................<p>You sure seem to read a lot into a message that was certainly never said! <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> Your opinions show a rather pathetic perception of what is being communicated.<br>So...let me break it down in very simple terms....There are a # of Volvo stores that have a "seasoned" crew of techs who will galdly work on ANY Volvo...all models /all years! <br>And there are other Volvo stores that are in newer markets or for whatever reason have "less experienced" techs and therefore prefer NOT to work on something they are not that familiar with.....and I don't blame them!<br>MY POINT was that finding a good tech is the key to keeping ANY older car running! I see nothing in that says you are dumb if you drive an older Volvo (especially since mine is a 91 240 w/239k miles <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> )...nor do I say anything to indicate that I was "talking down" to anyone! I am not "passing the buck" as you put it...and I have called no one a "poor Bas^*%$!"............I believe those were your words.......so let's leave it at this....you speak for yourself and I'll speak for myself!<br>This is Bob Speaking for Bob <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> ...If you have an old 780 and need some help with factory trained service....I have 5-6 experienced tech here who can help you......BUT if you find yourself at a Volvo dealer who seems unwilling to help you....IMO, you are at a store that does not have an experienced 780 tech. That is why you are being "turned away". <br>I will let W1inston explain his side of the story if he chooses <IMG NAME="icon" SRC="http://********************/smile/emcocktl.gif" BORDER="0">
 
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