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Discussion Starter · #1 · (Edited)
Hello All,

We're really heating up over here at FCP and I'm looking for a passionate assistant to grow the team even further. I've outlined below what I'm looking for. If anyone is interested please email me at [email protected]

Volvo Product Assistant

About FCP
FCP Groton started as a small family-owned operation in 1986. Since then, it has
evolved into a reputable worldwide automotive parts distributor, valuing quality parts
and outstanding customer service. FCP is a rapidly growing company that is looking
for dedicated individuals who enjoy working in a culture of support and exceptional
customer service.

Volvo Product Assistant

Reports to: Jason VanGorden, Volvo Product Manager
Classification: Non Exempt

Essential Duties & Responsibilities

• Responsible for assisting the Volvo Product Manager in daily functions to include:
• Provide basic technical support to customers as well as associates
• Field Phone Calls and inquiries
• Field Live Chat Inquires
• Field Email requests and inquiries
• Expected to perform basic catalog updates
• Ability to field basic Youtube customer questions
• Expected to have an active involvement on brand related forums with a minimum of 1 post per day
• Expected to contribute to brand related blog posts
• Expected to resolve all open issues by days end and to notify Manager if there are any open issues if not.
• Expected to maintain a consistent positive attitude
• Expected to be highly motivated
• Must act with a sense of urgency
• Responsible to notify manager of any cataloging issues found on the website
• Expected to be self motivated
• Must exhibit solid communication skills
• Must be a strong team player with the ability to work independently
• Must possess strong analytical thinking, planning, prioritization, and execution skills
• Must have effective attention to detail skills
• Must have the ability to act calm and respond appropriately in a high pressure environment and situations.
• Must provide customer feedback to Manager
• Expected to identify trends based off of product requests and inquiries
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