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Volvo On Call - Battery Level Issues

7.5K views 15 replies 7 participants last post by  WhoaVolvo  
#1 ·
A side note from this laundry list thread…

Have people had issues with the battery level being incorrectly (or not) in the Volvo On Call app? This happens almost every other time I charge up...

Yesterday:
Note the time, and when the battery will be done.. and the charge level...
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And this is what the car actually showed:
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This is now:
VOC reports full, even though I'm not even close (and you can see it says when it will be full)...
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Here's what the car shows:
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And now, here's what VOC shows after turning the car on and off again (yes, reverse IT Crowd style)…
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You can see the same time to end, but, now the level is correct...

Anyone else experience this on a regular basis? I also went ahead and pulled the VOC raw data being presented:
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I already have to bring up the issue about the VOC graphs missing (as per the support request I sent, and the first laundry list thread I linked), but, the dealer I go to for service isn't typically knowledgeable about VOC and issues related to it... Earlier this year, when I first had the VOC Service Required error, they said it was because I wasn't using the ATT SIM card (I don't, I use a portable hotspot), and they took the opportunity to activate my trial while it was in for service...
 
#2 ·
I've noticed the same thing with the VOC app on iPhone. It seems there are about 3-4 different intermittent charge levels that are communicated and it won't update/change until it reaches fully charged: 0, about 1/3, about 2/3 and full.

BTW, how did you pull the raw data?
 
#3 ·
It seems like it does refresh every 15 minutes or so, but, I've gone the whole charge time without a single update or refresh... Until I go back to the car, start it, and turn it off... Even then, it doesn't always correct itself. Not sure what's going on.

For the raw data, using the VolvoOnCall code from GitHub: https://github.com/molobrakos/volvooncall
It was talked about in the XC60 forums earlier this year... The creator is actively updating the code... Just remember it uses Python 3 (in case you use PIP or need to add Python, just remember you may need to use PIP3), but, if you just want to check out the XC60 thread for how some of those folks were messing with the API itself, that's here: https://forums.swedespeed.com/showt...om/showthread.php?526450-Getting-acclimated-with-VOC-API-WOW-so-much-potential!

Hoping to see a SmartThings device handler (eventually, I'll try my hand at writing one, but, don't have that much free time)
 
#4 ·
And I didn't even notice it, but, the battery distance remaining wasn't even showing up... I just checked the car (it's fully charged now)… and it now shows the distance to Empty in the VOC pull:

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#6 ·
The data your looking at is cached and only updates on a standard intreval. I'd find it a little odd (given dead battery issues) that it's a constant stream of data.

I bet if you do short drive cycles, then force an update by signing out or refreshing it would update.
 
#10 ·
So, forgot to bring it up when I picked up the vehicle last week... but, still continues... At this time, the battery is completely empty... yet, this is what's being presented to me:

What the Windows App shows:
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And the phone:
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More details:
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And with the lack of information on my trip (as others have shown they get), is it the VOC service, or, my car?
 
#11 ·
Sorry to bump an old thread, but is anyone else still having this problem? My car says it's almost at full charge, but my VOC app says that it's at less than half charge. It's been grossly inaccurate for the last few days...
 
#12 ·
I've long since moved on from Volvo (bought a new Tesla X last year after the XC90 was bought back), but, I think it may have been issues within the vehicle (communication delays or timing) or an update that had been done that began to cause the problems...

I believe that VolvoOnCall github code is still around, maybe try pulling the data directly? If you're noticing something similar to what I had seen, you may want to make a service appointment, or reach out to them online. Maybe they can do a reset on the communications module?
 
#13 ·
I grabbed the data from the API, and it looks like my hvBattery.hvBatteryLevel is consistent with what I see in the app (namely, right now it says 0 even though the car shows ~50%). I'm sending the snippet to the customer care center to see if they can determine if this is an issue on the server, or an issue with the car itself.
 
#16 ·
You should call customer care and go through the process of "re-provisioning" the vehicle and then re-linking to the app. Something most likely wasn't successfully set up behind the scenes.