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Discussion Starter · #1 ·
Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge

Volvo will remove your USA TDMA phone and replace it with a storeage module at no charge. This also eliminates that nagging error message.<br> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <br>Volvo On Call Plus Subscription Non-renewal and Phone Module Removal<br>Item: SMB00-240-2006-05-10 Page Count: 4 <p>
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>TexasV70R</b> »</i></TD></TR><TR><TD CLASS="quote">Volvo will remove your USA TDMA phone and replace it with a storeage module at no charge. This also eliminates that nagging error message.<br> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <br>Volvo On Call Plus Subscription Non-renewal and Phone Module Removal<br>Item: SMB00-240-2006-05-10 Page Count: 4 </TD></TR></TABLE><p>Wooooo.. You get a big hole in the dash for your trouble. (I actually like the storage module actually, I just think it's a pretty raw trade for such an expensive option).
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (partridge)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>partridge</b> »</i></TD></TR><TR><TD CLASS="quote"> <p>Wooooo.. You get a big hole in the dash for your trouble. (I actually like the storage module actually, I just think it's a pretty raw trade for such an expensive option).</TD></TR></TABLE> <p>I agree. The phone option was pretty pricey. The best scenario would be an upgrade or trade to the European GSM model. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <br>
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>TexasV70R</b> »</i></TD></TR><TR><TD CLASS="quote"> <p>I agree. The phone option was pretty pricey. The best scenario would be an upgrade or trade to the European GSM model. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> </TD></TR></TABLE><p>On the other hand, if anybody is going to do this, can I have the parts? I'm sure I can figure out something to do with the buttons. Better than letting Volvo keep them.
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>TexasV70R</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Volvo On Call Plus Subscription Non-renewal and Phone Module Removal<br>Item: SMB00-240-2006-05-10 Page Count: 4 <br></TD></TR></TABLE><br>I was wondering how you approach the dealer to reference this information so that I won't be charged. Is the Item information (SMB00-240-2006-05-10) what you present to the dealer to get them to remove the unit? Does this include also removing the handset from the center console?<p>Thanks!
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (shoie)

Please see the posts in the Generla Volvo Discussions forum, the moderator has moved one of them there, so we have been adding to the story on that forum. Volvo has taken an approach to the digital conversion that is totally unlike the GM On-star system...
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

I took my R in for an oil change and the removal of the useless TDMA phone and its associated error message.<p>My dealer's GM saw me waiting and asked what's up. I mentioned to him that I really wanted the pop-out cup holder and not the "storage area, AKA cubby hole".<p>He then extolled the greatness of their Bluetooth solution and kit and asked if I had any interest. I asked the price, and he offered it for free, including installation, if didn't mind taking a loaner car and picking mine up the next day.<p>I picked it up today, and the cupholder and bluetooth were no charge. My oil change was about $30, as usual.<p>Not only is my dealer mod friendly, but also practices customer service to assure I'll be back for more Volvos.<p>Maybe this experience is rare, but it shoudn't be.<p> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/cool.gif" BORDER="0">
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

That is excellent customer service. Is your dealer the "Point West Volvo" place ??? Just curious.
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (g_naveen_k)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>g_naveen_k</b> »</i></TD></TR><TR><TD CLASS="quote">That is excellent customer service. Is your dealer the "Point West Volvo" place ??? Just curious. </TD></TR></TABLE><p>No, Volvo of Dallas. <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0">
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>TexasV70R</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Not only is my dealer mod friendly, but also practices customer service to assure I'll be back for more Volvos.<p>Maybe this experience is rare, but it shoudn't be.<p> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/cool.gif" BORDER="0"> </TD></TR></TABLE><br>Living in Amarillo, I have to travel 120 miles to the nearest Volvo dealer. I might as well drive to Dallas if they are as good as you say.
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>TexasV70R</b> »</i></TD></TR><TR><TD CLASS="quote">I took my R in for an oil change and the removal of the useless TDMA phone and its associated error message.<p>My dealer's GM saw me waiting and asked what's up. I mentioned to him that I really wanted the pop-out cup holder and not the "storage area, AKA cubby hole".<p>He then extolled the greatness of their Bluetooth solution and kit and asked if I had any interest. I asked the price, and he offered it for free, including installation, if didn't mind taking a loaner car and picking mine up the next day.<p>I picked it up today, and the cupholder and bluetooth were no charge. My oil change was about $30, as usual.<p>Not only is my dealer mod friendly, but also practices customer service to assure I'll be back for more Volvos.<p>Maybe this experience is rare, but it shoudn't be.<p> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/cool.gif" BORDER="0"> </TD></TR></TABLE><p>Now this is an interesting coincidence IMO.<p>I have the VOCP SOS and full integrated hands-free phone with center console handset in my R. I've been in touch with Volvo via my dealership (Sandberg Volvo Northwest) to try and get relief on Volvo having discontinued its service for VOCP customer renewals. My VOCP subscription ended June 25 and all I have left is the integrated phone serviced by Cingular for an undetermined amount of time before they dump support for Analog phones. I have to hit the READ button to clear the VOCP expired msg every time I start the engine - very annoying. Mind you, the integrated TDMA analog phone continues to work perfectly - but for how long I don't know... supposedly FCC has indicated all carriers can stop providing Analog service by Feb 18, 2008.<p>Anyhows, my Sandberg Volvo Northwest dealership was unable to provide any relief (and I had asked for the Bluetooth kit be installed free as compensation for Volvo's action) to me other than what Volvo was offering officially - which is free removal of the VOCP modules/wiring/phone/handset and installation of the cubby hole storage area. BTW - you can also keep all the VOCP hardware if you want.<p>Well earlier this week (Tuesday in fact), some 1 month after working thru Sandberg Volvo in Lynnwood, WA I happened to be in the Barrier Volvo dealership in Bellevue, WA for my R's safety inspection for their 13th Annual Barrier Driving Experience at Pacific Raceways, Kent, WA. Soon after arriving I bumped into a Volvo Sales Rep who I had met at a recent Barrier Motors hosted R meeting a month or two back. I spoke to him about the VOCP issue and he without too much ado said he would authorize the free installation of the Bluetooth kit in my R. I asked how he would arrange this with my Sandberg Volvo dealership - and he said he would call them and have them forward any invoicing to him to deal with.<p>Now, as this has not happened yet I'll not say "What a Great Customer Service Encounter" this was. However, I have trust in this and the Volvo Rep and I'm sure I'll join you with having the right solution to an obvious Volvo miscalculation of the proper way of handling this VOCP termination for its valued customers. <p>Hey - this more than pays for me and son's entrance fee for the Pacific Raceways event. HAPPY. <p>If others who are in the same position as me and who live in the Seattle area I hope you can use this posting to secure a similar offer from Barrier Motors and/or the Volvo Rep. Good luck to you. If you need any further details on this IM me as the Rep wasn't too keen or at least wasn't sure how widespread this kind of offer will be made by Volvo. I think I simply lucked out being at the right place at the right time.
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (TexasV70R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>TexasV70R</b> »</i></TD></TR><TR><TD CLASS="quote">Volvo will remove your USA TDMA phone and replace it with a storeage module at no charge. This also eliminates that nagging error message. <br><IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <br>Volvo On Call Plus Subscription Non-renewal and Phone Module Removal <br>Item: SMB00-240-2006-05-10 Page Count: 4 <p></TD></TR></TABLE> <p>OK..I went to ask about this same situation from my dealer in Fayetteville, NC. I told them about other R owners who were getting the bluetooth kit for free because of Volvo's "inconvenience". Not only would they not give me the bluetooth kit or the cup holder they wanted to charge me $90 to remove the phone and install a storage bin.<p>I think that if I pay $825 for the VOCP and TDMA, and not be able to use it...Volvo should do something. Not make me pay another $90 for a storage bin. $915 dollars for a storage bin doesn't seem right, unless it makes me dinner every now and then.<p>Does anyone know of something I can do to fix this problem with my dealership??
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (moravecb)

See my reply to your other post in the main R forum.
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (barrysharp)

What really gets me is that an integrated phone is still offered and supported in Europe. Here is the option description from the Volvo UK options page for the 2007 S60:<p><I><B>Dual Band Integrated GSM telephone:</B><br>Allows you to make and answer phone calls using the buttons in the steering wheel or the integrated keypad in the centre console. The phone has a hands-free function with a hidden speaker and microphone. You can also read and send SMS messages when the car is stationary. The extra handset between the front seats allows you or one of your passengers to carry on a private conversation. (with coinholder in S60)</I><p>The phone in my 2004 S60R is a dual band TDMA/AMPS phone manufactured by Ericsson and operates on TDMA/AMPS 850/1900 bands.<p>The phone offered in Europe is a dual band GSM phone also manufactured by Ericsson and operates on GSM 900/1800 bands (these are the common GSM frequencies for Western Europe)<p>It should take little effort to take that same GSM phone manufactured by Ericsson and create a model that operates on GSM 850/1900 (these are the common GSM frequencies for North America and are used by Cingular and T-Mobile).<p>Even better, they could have manufactured a quad band phone (850/900/1800/1900) so that one phone model would be compatible with all vehicles they produce -- heck, they could even be a bit forward looking and offer one that works on UMTS (this is the 3G evolution that the GSM carriers are working toward).<p>If you look at a photo of the current integrated GSM phone offered in Western Europe you'll see that from a hardware compatability standpoint, it should take very little in both effort and expense to offer a solution that works for those that have to older model and are left in the cold and also those that would value the integrated phone and VOCP in a new car purchase.<p>I'd rater have that than a cup holder for $825<p>
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (JTKinane)

<B>Complimentary bluetooth to replace integrated phone in Lousiville, Kentucky.</B><p>I had been asked at my last regular service if I wanted to remove my integrated phone and have it replaced with either a storage "hole in the dashbaord" or a solid blank at no cost. I declined because I was caught off-guard at the time; however, when I got home and thought about it, I told my husband that I thought it was ridiculous that Volvo would offer such a crappy exchange for such an expensive option. I thought they should upgrade to whatever would offer similar features and usability (i.e. bluetooth or GSM compatibility). <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0"> <p>So...after stewing for a bit I logged on to see what Swedespeed folks had to say. After reading that at least one other dealership had done what I consider to be the right thing and installed free bluetooth, I was inspired to call my own dealership. On Thursday evening, I called service and spoke to someone other than my usual service guy. He told me they couldn't help me, but reminded me that I installation of the new hole in my dash would be absolutely free. Woo-hoo! <p>Well, after all that I finally got mad and called the dealership's general manager today (Saturday) to at least let him know how poorly I felt this issue was being handled and <B>he offered me complimentary bluetooth </B>and apologized for not being able to do much else with the space from the original phone keypad. He said the service department had already closed for the day, but we could set up the appointment on Monday. He also apologized that the new service person had initally told me no and would discuss the matter with him, but explained that the guy was very new. <p><B>I am thrilled that I have had such a positive outcome, but it really bothers me that every dealership is not offering the same thing. I am particularly appalled that someone was told they would be CHARGED to have the phone removed!</B><p>I hope that any of you who have not had luck with your dealership to not give up with one request, and if you in the Louisville, Kentucky area, you may want to contact Volvo of Louisville. <p>Best of luck to you all.<br>Jennifer
 

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Re: Volvo no longer supporting TDMA or Volvo ON Call and will remove phone at no charge (laruex3)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>laruex3</b> »</i></TD></TR><TR><TD CLASS="quote"><B>Complimentary bluetooth to replace integrated phone in Lousiville, Kentucky.</B><p>I had been asked at my last regular service if I wanted to remove my integrated phone and have it replaced with either a storage "hole in the dashbaord" or a solid blank at no cost. I declined because I was caught off-guard at the time; however, when I got home and thought about it, I told my husband that I thought it was ridiculous that Volvo would offer such a crappy exchange for such an expensive option. I thought they should upgrade to whatever would offer similar features and usability (i.e. bluetooth or GSM compatibility). <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0"> <p>So...after stewing for a bit I logged on to see what Swedespeed folks had to say. After reading that at least one other dealership had done what I consider to be the right thing and installed free bluetooth, I was inspired to call my own dealership. On Thursday evening, I called service and spoke to someone other than my usual service guy. He told me they couldn't help me, but reminded me that I installation of the new hole in my dash would be absolutely free. Woo-hoo! <p>Well, after all that I finally got mad and called the dealership's general manager today (Saturday) to at least let him know how poorly I felt this issue was being handled and <B>he offered me complimentary bluetooth </B>and apologized for not being able to do much else with the space from the original phone keypad. He said the service department had already closed for the day, but we could set up the appointment on Monday. He also apologized that the new service person had initally told me no and would discuss the matter with him, but explained that the guy was very new. <p><B>I am thrilled that I have had such a positive outcome, but it really bothers me that every dealership is not offering the same thing. I am particularly appalled that someone was told they would be CHARGED to have the phone removed!</B><p>I hope that any of you who have not had luck with your dealership to not give up with one request, and if you in the Louisville, Kentucky area, you may want to contact Volvo of Louisville. <p>Best of luck to you all.<br>Jennifer</TD></TR></TABLE><p>Glad you have had a similar experience and kudos for pursuing it. <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emcocktl.gif" BORDER="0">
 
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