Worth repeating this thread from the XC60 Spa forum. If you didn’t get your free software update, you will now pay for it. Anyone know the name and contact info for the Volvo USA executive responsible for hearing complaints about this?
https://forums.swedespeed.com/showthread.php?603581-No-more-free-software-updatesSorry to say but Volvo has decided to stop reimbursing dealerships for updating software during services. This means no more free software. HOWEVER, each dealership is different and may still do it (at the cost of the technicians time AKA free) but I highly doubt it. Nobody works for free :thumbdown:
After careful analysis VCUSA has determined there has not been adequate upside to service retention or customer satisfaction as a result of this goodwill. To date, less than half of the cars eligible for the upgrade are getting it. In addition, we will be removing Complimentary Software updates from our suite of customer promises under the Service by Volvo umbrella. Effective August 1, 2019 Volvo Car USA will cease labor reimbursement associated with the complimentary Service 2.0 software update.
Do NOT ASK ME WHY.... I DO NOT KNOW ANYTHING ELSE!!
I recommend writing Volvo Cars USA and express your concern/anger/disappointment as I feel the same as you