Re: (Prospero)
I just returned home from training, and got the latest update from my father in regards to his 850. The Volvo dealership in Cerritos(CA) charged my parents $3500-parts and labour-for the heater core/evaporator/radiator/auxiliary cooling fan. As I stated previously, the car was in for the heater core and evaporator, and only after they ran the car for multiple hours on Tuesday night, and then again on Wednesday morning, with the fan working just fine, did they inform my father that the fan no longer worked, and after a "burp" was heard coming from the car did they notice that the radiator(which is a Nissens, and less than two years old) was leaking. Either way, they charged my parents for the radiator and fan. When my parents picked up the car yesteray evening, they drove about half a mile when they realized that the A/C wasn't working, and they smelled coolant. They drove back to the dealership, and it appears that they(being the dealer) "forgot" to install some sensor(which I will be able to identify when I see the invoice this evening), even though they had charged my parents for it. They had also filled the expansion tank up all the way to the cap, and coolant was being released from the cap. So, after installing the sensor, the dealership tech took out enough coolant so that it was inbetween the max. and min. in the overflow tank. Being the intelligent genuises that they are over there at the dealership, the mechanic took the cap off the expansion tank when the engine was still hot, and coolant flew all over the engine(again). On a positive note, they did steam the engine for free, and the car is now safely back in my parent's garage. My father said that the tech who worked on the car was very upfront about the mishaps that occured while working on the car, but the dealership refused to accept responsibility for the radiator and fan. I know it will be impossible to prove that it was indeed the dealers fault, but the whole operation seems a little suspect to me. My parents spoke with a woman at the Cerritos dealership who had a S70, and she told my parents of various issues she had with the dealership and their tendancy to "find" problems with her Volvo. She is now in the process of dumping her Volvo, and sticking with Lexus. I think my next step is to contact Volvo of America, and let them know about the apparent contuining issues which various customers have had with Cerritos Volvo, and my parent's experience in particular. Thanks again to everyone on the board, and I hope everyone has a most enjoyable weekend
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Modified by 1sciroccofahrer at 11:51 AM 3-31-2006
