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VOC Won't Connect to Google System

1056 Views 6 Replies 4 Participants Last post by  jjorgenson
Hi all, my customer is struggling to pair her app to her 2022 XC40 Recharge and I was hoping someone in here could provide me with some insight because I'm stuck.

It has the Google infotainment system so to pair to the app you go to settings>profile>volvo on call devices>pair device.

It says she is all paired up and ready to go on the car but her app won't complete its half of the pairing process. See attached pictures below.

It gives this message and has been doing it for over a week.

Any body else having app connectivity issues?
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I'll give VOC credit that when I call in for problem cases they do a pretty good job of getting it sorted out... if someone doesn't pick up the phone in a few rings then I know it's a tech issue and will resolve on its own. But I haven't seen that issue before so I'd give them a call and see what they say.
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