VOC Won't Connect to Google System

1052 Views 6 Replies 4 Participants Last post by jjorgenson, Dec 30, 2021

jjorgenson

Discussion Starter · Dec 29, 2021

Hi all, my customer is struggling to pair her app to her 2022 XC40 Recharge and I was hoping someone in here could provide me with some insight because I'm stuck.

It has the Google infotainment system so to pair to the app you go to settings>profile>volvo on call devices>pair device.

It says she is all paired up and ready to go on the car but her app won't complete its half of the pairing process. See attached pictures below.

It gives this message and has been doing it for over a week.

Any body else having app connectivity issues?

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TrnNY

· #2 · Dec 30, 2021

Make sure app is set to correct/region this setting is buried a bit I don't remember where, sorry

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jjorgenson

Discussion Starter · #3 · Dec 30, 2021

TrnNY said:
Make sure app is set to correct/region this setting is buried a bit I don't remember where, sorry

I was there when she set up the profile and she chose the correct region so that should be good, thanks for the response.

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TrnNY

· #4 · Dec 30, 2021

jjorgenson said:
I was there when she set up the profile and she chose the correct region so that should be good, thanks for the response.

What about pairing from VOC on the phone instead of in the car. I had some issues with pairing on my XC60 I had to factory reset (car) and start over.

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WhoaVolvo

· #5 · Dec 30, 2021

jjorgenson said:
Hi all, my customer is struggling to pair her app to her 2022 XC40 Recharge and I was hoping someone in here could provide me with some insight because I'm stuck.

It has the Google infotainment system so to pair to the app you go to settings>profile>volvo on call devices>pair device.

It says she is all paired up and ready to go on the car but her app won't complete its half of the pairing process. See attached pictures below.

It gives this message and has been doing it for over a week.

Any body else having app connectivity issues?

Can you confirm the pairing process completed on the car, but the app is waiting for something (the error..)?

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DFrantz

· #6 · Dec 30, 2021

I'll give VOC credit that when I call in for problem cases they do a pretty good job of getting it sorted out... if someone doesn't pick up the phone in a few rings then I know it's a tech issue and will resolve on its own. But I haven't seen that issue before so I'd give them a call and see what they say.

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jjorgenson

Discussion Starter · #7 · Dec 30, 2021

WhoaVolvo said:
Can you confirm the pairing process completed on the car, but the app is waiting for something (the error..)?

Can confirm,yes

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