ok nevermind i finally got it. had to create a new account. for some reason it wouldn't let me change my password so i think that was the issue.When trying to login to the volvodiag site to download the software, i'm gettingh a 403 access denied about half the time, the other half of the time, it just sits there and spins and nothing happens. is there a fix? Thanks, I saw some others had this problem but I didn't see a solution.