- Please advise if you are currently experiencing a persistent loss of Internet connectivity on your Vehicle Modem (not the VOC Modem).
- Also, does anyone know from a tech service perspective, if the dealer has a process that disconnects to the Vehicle Modem internet service which must be turned back on after the services are completed?
Here is the context of my vehicle modem and 3G Internet connectivity issue. Thanks in advance for any insights and suggestions.
Since my dealer visit(50K service) on 2 July 2020, I have lost my Internet connection on my MY16 XC90 via the Vehicle Modem - the "serviceable" modem used by Sensus and used for passengers' hotspot. (My VOC modem is working fine.) As you may or may not know, the MY16 XC90 has 3G modems. I use the AT&T paid Internet service for redundancy purposes (since my cellular Sprint / T-Mo service is marginal in rural areas.)
The vehicle symptoms are that there is no "Internet Globe" in the upper left hand corner - although there is rarely a faint set of bars, one to be exact (which is not my cellular connection which is three bars). Whenever I try to connect Sensus to most of the third party apps that use the internet, such as Pandora, I get the spinning wheel [with] an ultimate timeout that says "No Internet Connection".
I have contacted Volvo Customer Care who reported no servers or known reasons that I cannot connect to the Internet. The suggestion was to go to the dealer,
I contacted AT&T who indicated that AT&T is not having any outages. AT&T sent codes/pings on two subsequent occasions as a follow-up. AT&T confirmed that I have not used any data before July 1st. I was trying to determine if AT&T's 3G/4G/LTE/5G tower/antenna/infrastructure work is adversely impact my connectivity - particularly on a 3G modem.I don't think so as it seems my VOC is working fine (except for no performance data, graphs of which @WhoaVolvo and others are already aware).
Unless others are experiencing a similar issue with 3G or vehicle modem, it looks like I have a trip to the dealer (160 miles roundtrip) - just for the Internet in anticipation of an upcoming trip (- not anything like @Sidwin 's.).
Since I have used up my scheduled service allotment for Service 2.0 and since I am outside of the 4-year factory warranty (although I have non-exclusionary VIP extended coverage), I am hoping the dealer will apply the TSU or Service 2.0 update at no cost (but still pay the techs) - going back to the original 50K service where the Internet connectivity stop.
FWIW: I did not realize that my Internet Connectivity was lost until a week or so after the service. I started noticing numerous third party apps not working. I turned on WIFI in the car using my cellular hotspot and my home wifi and the car's internet connection was restored with the Internet Globe. Once I reverted back to the vehicle modem, there was no Internet Globe or Internet connectivity.
@WhoaVolvo: Will there be a similar or concurrent 4G/LTE upgrade path for the vehicle modem with the envisioned VOC upgrade (e.g., MY16s)?