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Discussion Starter · #1 ·
I am the happy owner of a 2019 V60 R Design that I picked up in April.

The car was parked in my garage as usual on Saturday night. On Sunday morning there were long cracks in the windshield running in a inverted Y from the center down about six inches and out about 10 inches. The cracks are directly over the camera assembly. There has been no impact, and there is no damage mark like a chip or rock.

Reading through a few other forums this appears to have happened on other Volvos, notably the XC90.

Given that there is no damage that caused this, I wanted to get this covered under warranty, so I called my local dealer. Suffice to say they told it me it was wear and tear, they don't install windshields, and to contact my local auto-glass repair shop.

Volvo have a position statement that windshield repairs should be done by an authorized Volvo facility using OEM parts.

I am wondering

1. How do I confirm an auto-glass shop is authorized by Volvo? I can't find a list anywhere.

2. Does anyone have any experience with non-OEM glass? If the OEM windshield cracked for no reason it doesn't seem to inspire confidence.

3. Is it unreasonable to expect this to be covered under warranty, or at least reviewed by Volvo?

Thanks all.
 

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Sounds like a manufacturing/installation defect but good luck with Volvo USA. Volvo USA doesn't care about their customers and doubt they will be helpful (from my experience)

I thought Volvo used Pilkington glass (?) or at least they used to but i could be mistaken. I do know the OEM glass is supposed to be very high quality compared to other manufactures so this seems highly unusual and likely an installation defect. I've had a couple of small rocks bounce off the windshield without a crack or chip in my 2017 volvo v60 which normally would cause a chip.

Go with safelite. They are reasonable and they offer a nationwide lifetime warranty so you can be at ease. It's not OEM but i replaced the glass on my dad's BMW through safelite and it was done professionally and glass seemed like it was good quality. Some of these independent shops are hit and miss. At least safelite is reputable. Another note- if you have head's up display Volvo recommends using OEM glass only. So did BMW but the non-oem glass seemed to work fine on the BMW so I 'm not sure what the reasoning is there. Safelite DOES offer an OEM glass option but it is much more expensive. Go through Insurance-these new high tech windhshield installs can run 2-3k.

Also FYI- most dealers don't install windshields. It is outsourced to a local glass specialist and highly marked up. There is not advantage to using a dealer. This is true of Volvo and most other manufacturers. Volvo Usa should be able to, at very least- direct you to a OEM approved glass specialist in your area.
 

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No auto manufacturer will warranty cracks, stress or not, it's a proverbial can o' worms. It's just bad luck! That's what insurance is for, sadly.

IMO demand OEM glass via your insurance, don't use aftermarket on such a new car. I have NOT been happy with safelite in a few cars i've seen them do.
 

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Sounds like a manufacturing/installation defect but good luck with Volvo USA. Volvo USA doesn't care about their customers and doubt they will be helpful (from my experience)

I thought Volvo used Pilkington glass (?) or at least they used to but i could be mistaken. I do know the OEM glass is supposed to be very high quality compared to other manufactures so this seems highly unusual and likely an installation defect. I've had a couple of small rocks bounce off the windshield without a crack or chip in my 2017 volvo v60 which normally would cause a chip.

Go with safelite. They are reasonable and they offer a nationwide lifetime warranty so you can be at ease. It's not OEM but i replaced the glass on my dad's BMW through safelite and it was done professionally and glass seemed like it was good quality. Some of these independent shops are hit and miss. At least safelite is reputable. Another note- if you have head's up display Volvo recommends using OEM glass only. So did BMW but the non-oem glass seemed to work fine on the BMW so I 'm not sure what the reasoning is there. Safelite DOES offer an OEM glass option but it is much more expensive. Go through Insurance-these new high tech windhshield installs can run 2-3k.

Also FYI- most dealers don't install windshields. It is outsourced to a local glass specialist and highly marked up. There is not advantage to using a dealer. This is true of Volvo and most other manufacturers. Volvo Usa should be able to, at very least- direct you to a OEM approved glass specialist in your area.
Current S60s use Vitro glass on the front, Fuyao for all of the remaining panels. Interesting compared to my V60 which has PGM on the front, Fuyao on the sides, Pilkington for the rear quarter windows, and AGC on the rear!


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Safelite DOES offer an OEM glass option but it is much more expensive. Go through Insurance-these new high tech windhshield installs can run 2-3k.

Also FYI most dealers don't install windshields. It is outsourced to a local glass specialist and highly marked up. There is not advantage to using a dealer. This is true of Volvo and most other manufacturers. Volvo Usa should be able to, at very least- direct you to a OEM approved glass specialist in your area.
I also had good experience with Safelite when rocks from a truck hit my Porsche at high speed on an interstate highway just 2 months after I bought it new; State Farm covered the cost without complaint, paying Safelite directly. My Porsche dealership said they don't do windshields, and to go through insurance, even for OEM windshield, as you note.

My Porsche has a special windshield with new VW-group silver coating for fan-free defrosting/uncondensing of the front windshield, with special UV protection, so I didn't want a non-OEM windshield either. So I confirm that other luxury car brands' dealerships also don't deal with windshield replacement. My Safelite guy was really excellent and professional and careful; for those who have had problems with Safelite, I assume it has to do with individual repairmen being good or bad (careful or not-so-careful).
 

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Discussion Starter · #7 ·
Current S60s use Vitro glass on the front, Fuyao for all of the remaining panels. Interesting compared to my V60 which has PGM on the front, Fuyao on the sides, Pilkington for the rear quarter windows, and AGC on the rear!
As a follow-up on this, my insurance agreed to cover OEM glass, which was manufactured by Vitro in Poland.

Total cost, including the recalibration, was $1,895, which I thought was astounding.

I think the last windshield I had replaced was $250, but that was many years ago when all the glass seemed to be made by Saint-Gobain.

I'm going to lower the deductible on my insurance...
 
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