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Discussion Starter #1
Ugh, after the whole map debacle, I now realized my car has no voice control, the area is completely greyed out. This occurred after performing the USB stick update which reported as successful. I tried to upload it again and it says "Newer version already installed." I verified my master language is US English. All of the other languages show as greyed out as well. This is what the screen looks like, this is so frustrating.

Any suggestions? This is a 2016, I've never had issues before, but something about the last total system update performed in early August really messed this thing up.

 

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Ugh, after the whole map debacle, I now realized my car has no voice control, the area is completely greyed out. This occurred after performing the USB stick update which reported as successful. I tried to upload it again and it says "Newer version already installed." I verified my master language is US English. All of the other languages show as greyed out as well. This is what the screen looks like, this is so frustrating.

Any suggestions? This is a 2016, I've never had issues before, but something about the last total system update performed in early August really messed this thing up.

Make sure that you shut off your vehicle, and leave it locked for at least 10 min. If that does not work, you may wish to call Volvo Customer Care to report the issue and write up a case.

I found that my car resolved its issues on its own over the course of a week. I turned on WiFi in my home garage and connected to the internet.

Not knowing for certain, I assumed it was a server-related issue - as everything came back to normal within 4-7 days.

Hopefully, yours will be resolved much sooner.

The common theme with the road map
up dates sure seems to be MY16 XC90s. Maybe coincidental but may be some difference in the hardware and/or code. I am confident that it will get figured out now that it is being more broadly reported.


All the best from Minnesota USA,
A fine MY16 XC90 T8
 

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Discussion Starter #3
Make sure that you shut off your vehicle, and leave it locked for at least 10 min. If that does not work, you may wish to call Volvo Customer Care to report the issue and write up a case.

I found that my car resolved its issues on its own over the course of a week. I turned on WiFi in my home garage and connected to the internet.

Not knowing for certain, I assumed it was a server-related issue - as everything came back to normal within 4-7 days.

Hopefully, yours will be resolved much sooner.

The common theme with the road map
up dates sure seems to be MY16 XC90s. Maybe coincidental but may be some difference in the hardware and/or code. I am confident that it will get figured out now that it is being more broadly reported.


All the best from Minnesota USA,
A fine MY16 XC90 T8
It's been over a week since I updated the Voice Control, and the issue has persisted. Given I updated via USB, I don't think it's a server side issue. I feel like the latest total system update seems to have broke the update system, maybe MY16 was being handled differently before and the latest update deprecated some backwards compatibility. I emailed my dealer. Is there a path to open a formal case with Volvo?
 

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I contacted Volvo, they said I'd have to take it to a dealer, which is disheartening since my extended warranty has a deductible. The hassle factor as well, I'll probably just have to live with it and hope Volvo figures something out.
 

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I contacted Volvo, they said I'd have to take it to a dealer, which is disheartening since my extended warranty has a deductible. The hassle factor as well, I'll probably just have to live with it and hope Volvo figures something out.
Give it a try and hope they can cover it as part of "free software upgrade". This is like the situation when a software upgrade in annual service was not successful, they surely would have to fix it.
Best wishes.
 

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Discussion Starter #7
Give it a try and hope they can cover it as part of "free software upgrade". This is like the situation when a software upgrade in annual service was not successful, they surely would have to fix it.
Best wishes.
Legacy auto-makers, I just feel like they'd make it a warranty claim so they can bill back to Volvo. However, my factory warranty just expired, and my VIP plan just started and there's a $100 deductible. On principle alone, I won't pay $100 for them to fix their own issue. I escalated my YouTube videos through Volvo, hopeful they work something out. Until then, CarPlay it is. My next service next Summer will have a complete software update, I'll verify it's fixed before I leave. I did ask my dealer to please fix this and waive the deductible considering this seems to be a side effect of my previous service. We shall see.
 

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It's been over a week since I updated the Voice Control, and the issue has persisted. Given I updated via USB, I don't think it's a server side issue. I feel like the latest total system update seems to have broke the update system, maybe MY16 was being handled differently before and the latest update deprecated some backwards compatibility. I emailed my dealer. Is there a path to open a formal case with Volvo?
Did you buy the vehicle from the dealer that is servicing it? Did you buy the extended warranty from the same dealer?

If yes to both questions, give your dealer a call to see if they will waive the deductible.

My dealer said they would waive the deductible (if they do the service). Sure enough, I had an issue that was covered by the extended warranty, and the dealer waived the deductible.

No harm in asking in any case without driving to the dealer.


All the best from Minnesota USA,
A fine MY16 XC90 T8
 

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Discussion Starter #9
Did you buy the vehicle from the dealer that is servicing it? Did you buy the extended warranty from the same dealer?

If yes to both questions, give your dealer a call to see if they will waive the deductible.

My dealer said they would waive the deductible (if they do the service). Sure enough, I had an issue that was covered by the extended warranty, and the dealer waived the deductible.

No harm in asking in any case without driving to the dealer.


All the best from Minnesota USA,
A fine MY16 XC90 T8
I bought the car there and have been a long standing customer. I did buy the warranty from Steingold. The car is going in on October 8th, my SA said he'd have to diagnose it before being able to speak anything regarding charges/deductibles. Once diagnosed, I hope they waive it. If they don't, I'll get the car back and work through Volvo directly to see if they want to do what's right. They were easy to get in touch with yesterday and pleasant, but they just said there's not much they can do except have it go to the dealer. I think if it came into a fees thing, with my YouTube videos and the particular issue, they'd probably be willing to work something out with the dealer.
 

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UPDATE: My car has been at the dealer for two weeks, and they haven't been able to resolve it. I'm losing confidence unfortunately.

The last update was that they think the USB port is defective and are replacing it. That part just came in, so I should have an update next week. Considering CarPlay works, maps actually are recognized and seemingly loaded, I'm not convinced there's anything wrong, nor am I convinced it'll suddenly get Voice Control back after.

I'll keep everyone posted, but they gave us a 2020 XC90 as loaner, while it's a FWD T5, it's sufficient. I miss the low end off-the-line power of the T6, but admittedly the T5 feels more refined/smoother. Also, this car has the optional booster seat which is SUPER nice, I wish our R-Design had that.
 

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UPDATE: My car has been at the dealer for two weeks, and they haven't been able to resolve it. I'm losing confidence unfortunately.

The last update was that they think the USB port is defective and are replacing it. That part just came in, so I should have an update next week. Considering CarPlay works, maps actually are recognized and seemingly loaded, I'm not convinced there's anything wrong, nor am I convinced it'll suddenly get Voice Control back after.

I'll keep everyone posted, but they gave us a 2020 XC90 as loaner, while it's a FWD T5, it's sufficient. I miss the low end off-the-line power of the T6, but admittedly the T5 feels more refined/smoother. Also, this car has the optional booster seat which is SUPER nice, I wish our R-Design had that.
If they can't fix it with factory reset/ total software update, sounds like they will have to replace the Sensus hardware module with fresh software?

Maybe you will get a updated Sensus hardware. :)
 

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I'm dealing with this same issue in my XC60, BrianV, so I hope you'll keep us updated.
 

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Discussion Starter #13
I'm dealing with this same issue in my XC60, BrianV, so I hope you'll keep us updated.
It's frustrating, despite the YouTube videos, Volvo Customer Service just doesn't seem interested and just insists taking it to the dealer, but my dealer similarly is not well equipped to troubleshoot this. Hopefully a handful of these are reported and chewing up resources at dealers so Volvo takes notice. I kind of feel bad for my dealer and service advisor, they spend so much time on this and probably won't get much compensation for their time.
 

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It's frustrating, despite the YouTube videos, Volvo Customer Service just doesn't seem interested and just insists taking it to the dealer, but my dealer similarly is not well equipped to troubleshoot this. Hopefully a handful of these are reported and chewing up resources at dealers so Volvo takes notice. I kind of feel bad for my dealer and service advisor, they spend so much time on this and probably won't get much compensation for their time.
Volvo customer service is not a technical department and of course can do nothing to help diagnose. Only dealer can help and get hooked to Volvo technicians.

Sent from my Z978 using Tapatalk
 

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Volvo customer service is not a technical department and of course can do nothing to help diagnose. Only dealer can help and get hooked to Volvo technicians.

Sent from my Z978 using Tapatalk
I'm aware of that, but I kindly asked them to just pass along the feedback and YouTube videos to a technical team so I knew they were aware of it, and they refused to do that and insisted I go to the dealer, which is not super convenient for something that probably needs to be fixed via new download files. I just wish they did more. I know for fact that if someone called the customer service of my company (a huge worldwide brand) and brought YouTube videos of something failing, for the best interest of company and customer, they would kindly send those to an appropriate product/engineering department.

Anyways, my car is STILL at the dealer, the dealer has no clue what they're doing. They bet big on the USB port, which I told them was a goose chase. It was funny to watch the service advisor call me today and you could tell in his voice he was embarrassed to say, "Well... Brian, it turns out the USB port did not fix the problem, we are back to square 1..."

At least I have a loaner, but loaners aren't without issues (smells funny, not as featured, no Sirius XM, settings aren't fully dialed in), etc. Going on 3 weeks now, when my offer to Volvo was to send this to some Sensus division and allow them to noodle on it.

That said, you're statement is right, I just don't think for a "software issue" in 2020 that it's the best approach, but I only work for one of the largest software companies in the world...
 

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I discovered today that it's not just the Voice Control that's completely gone in my XC60, but voice navigation prompts aren't given any more. Not from the Sensus nav system and not from a phone plugged into the console USB and running Waze. Also, text messages appear in the display but can't be read out by Sensus.

I'll see what the folks at Steingold Volvo say about the issue on Wednesday.
 

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Discussion Starter #17
I discovered today that it's not just the Voice Control that's completely gone in my XC60, but voice navigation prompts aren't given any more. Not from the Sensus nav system and not from a phone plugged into the console USB and running Waze. Also, text messages appear in the display but can't be read out by Sensus.

I'll see what the folks at Steingold Volvo say about the issue on Wednesday.
Yup, same for me. I'd be fine without the map stuff since I don't use it, but the lack of Text Message voice control was the deal breaker for me.

My dealer has thrown in the towel, they've tried everything. My SA said they've got some VPN remote control setup going and some engineer in Sweden is going to remotely take over the car tomorrow. We shall see, but what a crap show...
 

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So the Volvo engineer couldn't fix it and suggested to just replace the entire MHU (Multimedia Head Unit). Apparently these aren't cheap (~$3000). Now the warranty company (bought from Steingold) is balking at it and sending their own inspector over.

I'm still convinced this is a Volvo software issue...
 

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So the Volvo engineer couldn't fix it and suggested to just replace the entire MHU (Multimedia Head Unit). Apparently these aren't cheap (~$3000). Now the warranty company (bought from Steingold) is balking at it and sending their own inspector over.

I'm still convinced this is a Volvo software issue...
Maybe some stubborn software piece flipped a bit in some file and now there is no way to flip it back.
Software is quite easy to be messed up if some basic principle is not followed carefully.

But it is still surprise they can't restore the software and all data back to factory status.

Or even more interesting if a new MHU unit still can't fix the problem. :)
Maybe some hardware sensor is not right (like mic is deemed unusable for whatever reason) and software doesn't report it.
 

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Well, Steingold reinstalled software in my XC60 and my voice functions are back! I told the service advisor (Richard) about BrianV's struggles with the issue, and he had no thoughts.
 
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