I have a 2015.5 XC60 with about 88k miles on it. It has excessive oil consumption for over 2 years due to the infamous piston ring issue. It used a qt about every 500 miles. Did the oil consumption test and my local dealer told me Volvo had authorized goodwill repair on it. It was a matter of scheduling when I could bring the car in. It had a 6 month wait. I took the car on a road trip in mid October (not very far, 4 hours away) and it broke down outside Buffalo, NY. Out of the blue, check engine light came up and displayed Engine power reduce message. Luckily Northtown Volvo was only few miles away. I managed to drive to it and had them to check on it. It turned out the valves did not close tight. Long story short, the goodwill repair was done there.
6 weeks had passed without hearing anything from the dealer, I called and was told the cylinder head needed to be machined. It was sent to a machine shop. Once it is returned, it would only take a couple of days to put it back. The head would be returned in late December. Called them again in December and found out the valves needed to be replaced. Another 2 weeks passed, still do not hear from them. All these time, the dealer is unresponsive. I had to make numerous call to reach out to them and if I am lucky, I could talk to one of the service advisors. Their service dept supervisor handles my repair, and he never returns my call even at one time I was old by his associate he "promised" to call me. Any calls to him ended up with voice mail. As of now, the dealer has not called me a single time!
The dealer is 4 hours away which I cannot go down there to talk to them, and I don't have a car since the day I took it in. I am very frustrated!
Any advise is appreciated.
By the way, is it possible excessive oil consumption will cause such a major issue? My car was driving fine for all those time. No noise or any vibration or no loss of power. The computer decided to shut it down and display the engine power reduced message. At that time, the car could barely move. If that is common, Volvo owners should be aware of such problem. Breaking down without any prior sign of warning is no fun.
6 weeks had passed without hearing anything from the dealer, I called and was told the cylinder head needed to be machined. It was sent to a machine shop. Once it is returned, it would only take a couple of days to put it back. The head would be returned in late December. Called them again in December and found out the valves needed to be replaced. Another 2 weeks passed, still do not hear from them. All these time, the dealer is unresponsive. I had to make numerous call to reach out to them and if I am lucky, I could talk to one of the service advisors. Their service dept supervisor handles my repair, and he never returns my call even at one time I was old by his associate he "promised" to call me. Any calls to him ended up with voice mail. As of now, the dealer has not called me a single time!
The dealer is 4 hours away which I cannot go down there to talk to them, and I don't have a car since the day I took it in. I am very frustrated!
Any advise is appreciated.
By the way, is it possible excessive oil consumption will cause such a major issue? My car was driving fine for all those time. No noise or any vibration or no loss of power. The computer decided to shut it down and display the engine power reduced message. At that time, the car could barely move. If that is common, Volvo owners should be aware of such problem. Breaking down without any prior sign of warning is no fun.
