[Kleks]

New XC60 T8, no trip deails, phone is Android.

What gives ?

/kleks

 

[WhoaVolvo]

The trip details data returned for a few days but has now disappeared again.

We are getting closer to finding out what is going on. Apologies for the inherent silence on my side. (been a little crazy)

If you turn off the car modem / take out the PSIM trips should start working. Trying to figure out what that is the case is literally a needle in a haystack but we have some good paths.

 

[FusionRedXC60]

We are getting closer to finding out what is going on. Apologies for the inherent silence on my side. (been a little crazy)

If you turn off the car modem / take out the PSIM trips should start working. Trying to figure out what that is the case is literally a needle in a haystack but we have some good paths.

Interesting and could be true. My car modem is usually off and I always can see the trip details.

Sent from my Z978 using Tapatalk

 

[Gary-16-Xc90]

We are getting closer to finding out what is going on. Apologies for the inherent silence on my side. (been a little crazy)

If you turn off the car modem / take out the PSIM trips should start working. Trying to figure out what that is the case is literally a needle in a haystack but we have some good paths.

WhoaVolvo, curious if we should all follow this suggestion?


All the best from Minnesota USA,
A fine MY16 XC90 T8

 

[WhoaVolvo]

WhoaVolvo, curious if we should all follow this suggestion?


All the best from Minnesota USA,
A fine MY16 XC90 T8

Not sure I would call it a suggestion, merely a compromise since you would lose traffic like INRIX etc.. with the modem off. By all means though, you could try

 

[RootDKJ]

We are getting closer to finding out what is going on. Apologies for the inherent silence on my side. (been a little crazy)

If you turn off the car modem / take out the PSIM trips should start working. Trying to figure out what that is the case is literally a needle in a haystack but we have some good paths.

I’ll try it, but if it kills Spotify it’s really not an acceptable long term work-around.

 

[Kleks]

Hardwire the phone ( USB cable) and run spotify on the phone... yeah, it is a kludge. I feel like way back machine to late XX Century.

/kleks

 

[Iamhives]

I've had my car modem turned from off almost since I got the car. I use a wifi hotspot on my mobile phone that turns on and connects automatically when I get in. I still don't get the detailed route data. I did get it for a couple of weeks when I first got the car. Back then I was probably using the car modem since I hadn't setup using Tasker . I have a V90 T5 R design and use a phone with Android 9 OS

 

[Gary-16-Xc90]

Turned off vehicle modem and SIM card in vehicle. Drove about 1.5 hrs with 4 stops/shut car off. Still no details, such as route, mph, speeds, et al - just A (starting point) and B (ending point).


All the best from Minnesota USA,
A fine MY16 XC90 T8

 

[Frank_071]

Last Friday my Volvo V60 TE MY2020 underwent a software update because I got (bogus) warning messages from the parking break and esp. Since then I experience the same VOC functionality: no trip details anymore, only start and destination.... I am situated in the Netherlands btw.

@WhoaVolvo - if I can be of assistance, just let me know

F

 

[Lojo]

I hadn't noticed that there is more people having the problem, joining the party, just in case there is any news.

https://forums.swedespeed.com/showt...eature-Changes-Jan-2020&p=7519557#post7519557

Last time I saw full trip data was Dec 17th 2019, but have not chased Volvo support since the pandemic started. I don't even know if the car is sending the data at all.

 

[Iamhives]

Just updated VOC on my phone Android 9 OS) partly because it would just hang on sign-on. Still no trip data, just start and stop points. I've tried various communications settings to no avail and have recent replaced the ATT SIM card (with a T-mobile one from their recent free line offer) . Everything works fine except for the lack of detailed route data. One thing I do notice is on the map screen I see a 'broken chain link' in light grey at the top - maybe this indicates something isn't 'connected'?

 

[Lojo]

...map screen I see a 'broken chain link' in light grey at the top - maybe this indicates something isn't 'connected'?

I see the broken chain link, when I am in a grouped trip, to split it into the individual trips.

 

[RootDKJ]

Still no trip data here either.

How can we help Volvo get this fixed?

 

[RootDKJ]

Well my app updated with a new feature, but trip details still don’t work.

 

[Gary-16-Xc90]

The last that WhoaVolvo reported in another thread, the fix should be in the
Fall (e.g., an October or November) software2020 update.

Here is the related thread: Post 16.
Anyone else having trouble with their On Call phone app?
https://r.tapatalk.com/shareLink/to...st.php?p=7630069&share_type=t&link_source=app

All the best from Minnesota USA,
A fine MY16 XC90 T8

 

[fiatlux]

To pile on, today I noticed that my trip didn't get logged correctly. Traveled 28 miles, but apparently I used <0.1 gallons of gas and <0.1 kWh of electricity. My average fuel consumption and average speed are also nulled out, both in the app and in the JSON response when I hit the API directly. I hope this is something that will get addressed in the next software update.

 

[RootDKJ]

Trip data is working again on my iPhones

Thanks for getting this fixed Volvo.

 

[Iamhives]

Good to hear it's working for someone. Has your car or Volvo On Call app been updated recently?

Mine is still not working (Android)

 

[RootDKJ]

Good to hear it's working for someone. Has your car or Volvo On Call app been updated recently?

Mine is still not working (Android)

Yes. The last update was July 26 2020.