Hey, guys, I really need your help on this one.
Remember this thread and this thread? Well, the tire saga continues. Please bear with me.
As you suggested, I went back to the insurance company last Saturday and did not accept the car because they had installed 91Y load-rated tires in the front which don't match the original 95Y rated ones in the rear. They said they would keep the car, do their research and change them if necessary.
During this week, I have talked to almost every person in their claims center and also to a claims handling supervisor who said she would have my problem taken care of and I have not heard back from her since, even though I have left her voicemails.
The people at the claims center have called several places, including my local dealerships and TireRack, but have not been able to find the 95Y tires. They also called Pirelli, where they were told those tires were discontinued. They are telling me that they cannot find the tires and that Pirelli told them the 91Y's are a suitable replacement. Last I heard from them yesterday was that they were not going to replace the tires and they were getting something in writing from Pirelli to prove the 91Y's are OK.
So I decided to take matters into my own hands, but so far I haven't had much luck, which is why I am asking for your advise.
I called Volvo customer service where they told me I had to call Pirelli. I called Pirelli customer service, where they told me they would not recommend this setup, but they couldn't send me anything in writing, as they don't get involved in any legal matters. They also said they didn't believe Pirelli could give my insurance company anything in writing saying otherwise, so I'm waiting to see what these people show me. My last move was calling Haldex and they said this setup didn't affect the function of their traction at all.
Is everybody right and I should accept these tires? If this is not the case, as you have advised before, I don't know where else to go.
Please help.
Remember this thread and this thread? Well, the tire saga continues. Please bear with me.
As you suggested, I went back to the insurance company last Saturday and did not accept the car because they had installed 91Y load-rated tires in the front which don't match the original 95Y rated ones in the rear. They said they would keep the car, do their research and change them if necessary.
During this week, I have talked to almost every person in their claims center and also to a claims handling supervisor who said she would have my problem taken care of and I have not heard back from her since, even though I have left her voicemails.
The people at the claims center have called several places, including my local dealerships and TireRack, but have not been able to find the 95Y tires. They also called Pirelli, where they were told those tires were discontinued. They are telling me that they cannot find the tires and that Pirelli told them the 91Y's are a suitable replacement. Last I heard from them yesterday was that they were not going to replace the tires and they were getting something in writing from Pirelli to prove the 91Y's are OK.
So I decided to take matters into my own hands, but so far I haven't had much luck, which is why I am asking for your advise.
I called Volvo customer service where they told me I had to call Pirelli. I called Pirelli customer service, where they told me they would not recommend this setup, but they couldn't send me anything in writing, as they don't get involved in any legal matters. They also said they didn't believe Pirelli could give my insurance company anything in writing saying otherwise, so I'm waiting to see what these people show me. My last move was calling Haldex and they said this setup didn't affect the function of their traction at all.
Is everybody right and I should accept these tires? If this is not the case, as you have advised before, I don't know where else to go.
Please help.
