MrTippy
Re: The Swedish Soccer Mom's trials & tribulations continue (Sausca)
The last post from her is 2/24. Maybe they took her out of the car in exchange for signing a non-disclosure. Companies that monitor the internet know about posts almost instantly, and they have customer service intervene right away (offline). This went on for too long...
| Quote, originally posted by Sausca » |
| It looked to me like Volvo did intervene and its still a fiasco. |
The last post from her is 2/24. Maybe they took her out of the car in exchange for signing a non-disclosure. Companies that monitor the internet know about posts almost instantly, and they have customer service intervene right away (offline). This went on for too long...
Re: The Swedish Soccer Mom's trials & tribulations continue (mjbr24)
She mentions that in return for resolving the problem, VCNA wants her to take down the web site. As long as the web site is up, I think it is likely the problem has not been resolved.
Personally, I think Volvo needs to grab the initiative and give her a CPO car out of inventory somewhere, along with a cooler of Ikea meatballs, and hand it over in a ceremony with five or so VCNA/dealer types dressed up as Vikings... The power of the internet can work both ways.
| Quote, originally posted by mjbr24 » |
| The last post from her is 2/24. Maybe they took her out of the car in exchange for signing a non-disclosure. Companies that monitor the internet know about posts almost instantly, and they have customer service intervene right away (offline). |
She mentions that in return for resolving the problem, VCNA wants her to take down the web site. As long as the web site is up, I think it is likely the problem has not been resolved.
Personally, I think Volvo needs to grab the initiative and give her a CPO car out of inventory somewhere, along with a cooler of Ikea meatballs, and hand it over in a ceremony with five or so VCNA/dealer types dressed up as Vikings... The power of the internet can work both ways.
Re: The Swedish Soccer Mom's trials & tribulations continue (Munin)
Ahhh, I didn't read down that far. Still, her last post is from the Feb 24th where she said her car was towed to a dealer the day before. Surely, she has been updated by now.
My guess is she's driving a new car, with a signed disclosure about the resolution.
| Quote, originally posted by Munin » |
She mentions that in return for resolving the problem, VCNA wants her to take down the web site. As long as the web site is up, I think it is likely the problem has not been resolved. |
Ahhh, I didn't read down that far. Still, her last post is from the Feb 24th where she said her car was towed to a dealer the day before. Surely, she has been updated by now.
My guess is she's driving a new car, with a signed disclosure about the resolution.
Re: The Swedish Soccer Mom's trials & tribulations continue (mjbr24)
She already refused to take down the web site when they made the initial repair offer. She refused and they still fixed her car. When the car craps out after what was supposed to be the final make-good repair, do you really think she's going to take down the web site now?
Either Volvo doesn't really care what's wrong with this car and just wants it sent to the crusher or they're going to have an engineer do a complete power train tear-down (which is what it sounds like based on having it towed to the dealer the engineer is working at).
What baffles me is why its doing this after the repairs she had and the high profile the repairs had with Volvo. It seems strange that the repairs would have been sloppy, the parts substandard, or some other issue of negligence or disregard.
| Quote, originally posted by mjbr24 » |
Ahhh, I didn't read down that far. Still, her last post is from the Feb 24th where she said her car was towed to a dealer the day before. Surely, she has been updated by now. My guess is she's driving a new car, with a signed disclosure about the resolution. |
She already refused to take down the web site when they made the initial repair offer. She refused and they still fixed her car. When the car craps out after what was supposed to be the final make-good repair, do you really think she's going to take down the web site now?
Either Volvo doesn't really care what's wrong with this car and just wants it sent to the crusher or they're going to have an engineer do a complete power train tear-down (which is what it sounds like based on having it towed to the dealer the engineer is working at).
What baffles me is why its doing this after the repairs she had and the high profile the repairs had with Volvo. It seems strange that the repairs would have been sloppy, the parts substandard, or some other issue of negligence or disregard.
Re: The Swedish Soccer Mom's trials & tribulations continue (mobocracy)
You are not giving VCNA adequate credit for its ability to do the wrong thing.
| Quote, originally posted by mobocracy » |
| What baffles me is why its doing this after the repairs she had and the high profile the repairs had with Volvo. It seems strange that the repairs would have been sloppy, the parts substandard, or some other issue of negligence or disregard. |
You are not giving VCNA adequate credit for its ability to do the wrong thing.
Re: The Swedish Soccer Mom's trials & tribulations continue (mobocracy)
I said she could have signed a NDA about the resolution, meaning she will leave the site up and not post anymore. The agreement could have been whatever she wanted, really.
Again, it's almost 20 days since she had her towed in and she hasn't posted a thing.
| Quote, originally posted by mobocracy » |
She already refused to take down the web site when they made the initial repair offer. She refused and they still fixed her car. When the car craps out after what was supposed to be the final make-good repair, do you really think she's going to take down the web site now? |
I said she could have signed a NDA about the resolution, meaning she will leave the site up and not post anymore. The agreement could have been whatever she wanted, really.
Again, it's almost 20 days since she had her towed in and she hasn't posted a thing.
Re: The Swedish Soccer Mom's trials & tribulations continue (mjbr24)
What value would Volvo see in an NDA that leaves the web site up with the story ending with her Volvo being towed off as broken after being fixed with Volvo's involvement? Isn't that what you'd expect Volvo to want to suppress, not some generous resolution (cash, car, etc)?
Why would Volvo offer her an agreement stipulating an NDA when she's already made a point of publicly refusing an NDA? It would likely anger her and make her less likely to negotiate and more likely to seek legal redress, increase the bad publicity, etc.
So sure, she could have signed an NDA, but based on the facts we know so far it's about as likely as her giving up and buying a minty used Pontiac Aztec and joining the Taliban.
The ~3 weeks of silence doesn't surprise me at all. She could have gone on vacation and she really may not know what is happening with the car. Volvo may really want to know why the car wasn't fixed right so they can punish Rusnak or possibly learn some meaningful engineering lesson.
I do hope we find out eventually; what a mess.
| Quote, originally posted by mjbr24 » |
I said she could have signed a NDA about the resolution, meaning she will leave the site up and not post anymore. The agreement could have been whatever she wanted, really. Again, it's almost 20 days since she had her towed in and she hasn't posted a thing. |
What value would Volvo see in an NDA that leaves the web site up with the story ending with her Volvo being towed off as broken after being fixed with Volvo's involvement? Isn't that what you'd expect Volvo to want to suppress, not some generous resolution (cash, car, etc)?
Why would Volvo offer her an agreement stipulating an NDA when she's already made a point of publicly refusing an NDA? It would likely anger her and make her less likely to negotiate and more likely to seek legal redress, increase the bad publicity, etc.
So sure, she could have signed an NDA, but based on the facts we know so far it's about as likely as her giving up and buying a minty used Pontiac Aztec and joining the Taliban.
The ~3 weeks of silence doesn't surprise me at all. She could have gone on vacation and she really may not know what is happening with the car. Volvo may really want to know why the car wasn't fixed right so they can punish Rusnak or possibly learn some meaningful engineering lesson.
I do hope we find out eventually; what a mess.
Re: (850arrrsaylikepirate)
I prefer to stay in the middle...
That lady is very prolific and artsy...but the story, as written, does not make sense, if you analyze it objectively...
I suspect that many details are not openly disclosed...
such as the original problem...if a transmission in MY car is failing from the DAY ONE, why would I wait for 8 (EIGHT!!!! 2009 - 2001) YEARS to fix it...
I prefer to stay in the middle...
That lady is very prolific and artsy...but the story, as written, does not make sense, if you analyze it objectively...
I suspect that many details are not openly disclosed...
such as the original problem...if a transmission in MY car is failing from the DAY ONE, why would I wait for 8 (EIGHT!!!! 2009 - 2001) YEARS to fix it...
Re: (850arrrsaylikepirate)
The latest, as of 4/5.
I can only imagine what it would be like if she owned an R.
The latest, as of 4/5.
| Quote, originally posted by rusmackedvolvo.com » |
| According to Bill Casey, my car was towed to Volvo of LA because the field engineer was there working on another car. He would not have time to go ALL the way from Downtown LA to Pasadena (20 mins), so they brought the car to him. Kind of them. Volvo of LA kept the car for 3 weeks. Apparently, the engineer could not make it there any earlier, and my car was the only one he was working on once he arrived. Gotcha! They were able to locate the oil leak right away - it was the angle gear again! It had to be re-re-sealed. My service guy - Gene - told me that the guys who did it before [Rusnak] "didn't do a very good job." (Aoch!) It took them a little while longer to figure out why the engine light kept coming on. They updated software, ran diagnostics, and finally pinpointed it to the Mass Air Flow Sensor. They replaced that, and the car has been running fine ever since. Until today, when the low coolant light came on again. What now? Will the radiator re-fail next? |
I can only imagine what it would be like if she owned an R.
Re: (gascos80)
The transmission issue is apparently about a replacement transmission that was installed while the car was still under extended warranty.
More details are in a Facebook entry. (I am not a facebooker).
I think that if this woman was hiding something VCNA would have figured it out by now andr had their lawyers send her a cease and desist? They did attempt to make that a conditional term, but she obvioulsy refused and they have not walked away. Yet.
I don't know what her other cars are, but I wouldn't be surprised if she owns or had a 90's Toyota or Honda. They were some of the best made cars ever and have stellar running histories. You are spoiled once you've had one of them and it tends to distort one's expectations, at least relative to some of the EU marques.
| Quote, originally posted by gascos80 » |
| I prefer to stay in the middle... That lady is very prolific and artsy...but the story, as written, does not make sense, if you analyze it objectively... I suspect that many details are not openly disclosed... such as the original problem...if a transmission in MY car is failing from the DAY ONE, why would I wait for 8 (EIGHT!!!! 2009 - 2001) YEARS to fix it... |
The transmission issue is apparently about a replacement transmission that was installed while the car was still under extended warranty.
More details are in a Facebook entry. (I am not a facebooker).
I think that if this woman was hiding something VCNA would have figured it out by now andr had their lawyers send her a cease and desist? They did attempt to make that a conditional term, but she obvioulsy refused and they have not walked away. Yet.
I don't know what her other cars are, but I wouldn't be surprised if she owns or had a 90's Toyota or Honda. They were some of the best made cars ever and have stellar running histories. You are spoiled once you've had one of them and it tends to distort one's expectations, at least relative to some of the EU marques.
Re: (MrTippy)
Ok,
Thank you for a clarification.
So, the actual beef is about a particular dealership screwing a particular USED car.
Why is it a "global Volvo" issue...it seems that the VCNA is going WAY outside of the box to mitigate the issue...
I had my fair share of used cars...Toyota dealer would not even look at 61K 6 yo Corrola... everything would be on your own buck...
In my personal experience, the biggest POS I ever had was 1981 Honda Accord...including the ONLY foundry casting defect in the brakes master cylinder I ever seen in my life...
So, I have better luck with Nissan and EU marquees than with Toyota and Honda...
Ok,
Thank you for a clarification.
So, the actual beef is about a particular dealership screwing a particular USED car.
Why is it a "global Volvo" issue...it seems that the VCNA is going WAY outside of the box to mitigate the issue...
I had my fair share of used cars...Toyota dealer would not even look at 61K 6 yo Corrola... everything would be on your own buck...
In my personal experience, the biggest POS I ever had was 1981 Honda Accord...including the ONLY foundry casting defect in the brakes master cylinder I ever seen in my life...
So, I have better luck with Nissan and EU marquees than with Toyota and Honda...
Re: (gascos80)
I would agree with you about the earlier Hondas and Toyotas (although I loved my '85 Civic); the latter 80's models were much improved and the 90's even more so. With the exception of the congenital fender rot, I see a fair number of 91-95 Hondas still on the road doing very well--especially if they have been cared for.
I did not read every last word of the blog in question, but as I understand it, all her complaints have centered around problems or repairs that were reported or done by her dealer while under the original or extended warranty. If they did not get it right, more power to her for not letting them off the hook.
I would agree with you about the earlier Hondas and Toyotas (although I loved my '85 Civic); the latter 80's models were much improved and the 90's even more so. With the exception of the congenital fender rot, I see a fair number of 91-95 Hondas still on the road doing very well--especially if they have been cared for.
I did not read every last word of the blog in question, but as I understand it, all her complaints have centered around problems or repairs that were reported or done by her dealer while under the original or extended warranty. If they did not get it right, more power to her for not letting them off the hook.
Re: (MrTippy)
Agree,
It is quite entertaining and somewhat educational...Been there done that (the fight with the repair shop, not the blog)...
Still, putting up with apparent transmission problems for 3 years/35K miles till the warranty runs out...does not seem plausable...there is something un-said here...My car would NOT leave a shop at first place...
I had my Indy friend to replace the used transmission twice at his expense, till he got the one that worked for 9 yo C70. I took 15 min test drive, and a car was right back at his place - two times...He dealt with the tranny rebuider on his own...
| Quote, originally posted by MrTippy » |
| I would agree with you about the earlier Hondas and Toyotas (although I loved my '85 Civic); the latter 80's models were much improved and the 90's even more so. With the exception of the congenital fender rot, I see a fair number of 91-95 Hondas still on the road doing very well--especially if they have been cared for. I did not read every last word of the blog in question, but as I understand it, all her complaints have centered around problems or repairs that were reported or done by her dealer while under the original or extended warranty. If they did not get it right, more power to her for not letting them off the hook. |
Agree,
It is quite entertaining and somewhat educational...Been there done that (the fight with the repair shop, not the blog)...
Still, putting up with apparent transmission problems for 3 years/35K miles till the warranty runs out...does not seem plausable...there is something un-said here...My car would NOT leave a shop at first place...
I had my Indy friend to replace the used transmission twice at his expense, till he got the one that worked for 9 yo C70. I took 15 min test drive, and a car was right back at his place - two times...He dealt with the tranny rebuider on his own...
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
