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Weird and pretty annoying issue here. My contacts that are marked as favorites will disappear from favorites menu, just happens randomly, feels like it gets reset or something...
 

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Yea mine does to. Also radio favorites. What I think is happening is that every time Apple CarPlay is disconnected, it erases the favorites as well. I’ve caught it happen on couple of occasions. It seems like it’s a bug in the software.
 

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Yea mine does to. Also radio favorites. What I think is happening is that every time Apple CarPlay is disconnected, it erases the favorites as well. I’ve caught it happen on couple of occasions. It seems like it’s a bug in the software.
Those favorites (contacts in Sensus at least) are only available via Bluetooth - when a BT device is connected Sensus. Even then I think they’re unique to the device, unless they are downloaded by Sensus to be available when any BT device is connected. It’s not related to CarPlay. CarPlay/iPhone has it’s own favorites that are local to the iOS device and are displayed in the Phone app both in CarPlay and on the iPhone.
 

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Few times I had a similar issue with my favourite phone contacts (Android) getting re-arranged (they would not get deleted just get moved around) and I couldn't understand why that was happening even though I kept editing the list, saving it over and over 🤔🤷 One day I decided to totally delete all my contacts and add them all over again and since that time they have not moved yet lol 🤞🙏
 

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Oh yes, it happens all the time for the last few years ... You make the effort and make the list of favourites and after some time there are none. I resigned after quite few times. Thank you Volvo ...
 
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