SwedeSpeed - Volvo Performance Forum banner

1 - 20 of 28 Posts

·
Registered
Joined
·
80 Posts
Discussion Starter · #1 ·
Quick question, I recently had a check engine light. This came back as a two misfire codes, the dealer suggested replacing the spark plugs as a first diagnosis step at $195 (great, what a bargain!?!). <p>Given the car was at the dealer and far away from my house, I gave the green light to proceed. Of course, I suspected the problem was going to be the coils too:)<p>Surprise, surprise, now they think 3 coils need to be replaced. Here is my question...since the VIP warranty is covering the coil replacement, isn't some of the same steps required to change the plugs?<p>If so, that means I should only be paying for the plug parts and not the labor since it is associated with the coil replacement, right? Or am I thinking about the process incorrectly?<p>Any guidance is much appreciated!
 

·
Registered
Joined
·
7,954 Posts
Yes and now, the physical unscrewing of the plugs are the only thing extra done. They'll remove the OTE pipe and engine cover in the process. You might want to talk to them and negotiate the labor since VIP is covering some.
 

·
Registered
Joined
·
3,481 Posts
Re: (chinaonnitrous1)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>chinaonnitrous1</b> »</i></TD></TR><TR><TD CLASS="quote">Yes and now, the physical unscrewing of the plugs are the only thing extra done. They'll remove the OTE pipe and engine cover in the process. You might want to talk to them and negotiate the labor since VIP is covering some.</TD></TR></TABLE><p>I agree with this assessment as well. The process is exactly the same aside from removing/installing new plugs. <p>However, they may go the "least expensive repair done first" route, saying the plugs were the first step, followed by re-assebly and a wait and see approach. Once it was suspected that the coils may be the issue, they have to do the job all over again. So, it's twice the work for them.
 

·
Registered
Joined
·
80 Posts
Discussion Starter · #4 ·
Re: (T5 for Life)

Thanks for the insight. I should have pushed back on the spark plugs and requested they move forward with the coils first, but they wanted to rule out the spark plugs. <p>I highly doubt they put the car back together completely, there has to be some labor savings. Unless they are just trying to work me for money. <br>
 

·
Registered
Joined
·
2,124 Posts
Re: Spark Plugs and Coils? (carrera32)

I find it highly unusual that three coils, out of five, decided to fail all at the same time!<p>I guess it is not a huge issue to you since they are under warranty, but does sound odd to me.
 

·
Registered
Joined
·
1,712 Posts
Re: (carrera32)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>carrera32</b> »</i></TD></TR><TR><TD CLASS="quote">I highly doubt they put the car back together completely, there has to be some labor savings. Unless they are just trying to work me for money. <br></TD></TR></TABLE><p>I'd think they did. They started the engine to test the plugs no? If so, they had to put everything back together.<p><br><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>rogersampson</b> »</i></TD></TR><TR><TD CLASS="quote">I find it highly unusual that three coils, out of five, decided to fail all at the same time!</TD></TR></TABLE><p>It's likely that one failed 1st, then a 2nd one, and so on.
 

·
Registered
Joined
·
80 Posts
Discussion Starter · #7 ·
Re: (S60R1)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>S60R1</b> »</i></TD></TR><TR><TD CLASS="quote"><p>I'd think they did. They started the engine to test the plugs no? If so, they had to put everything back together.</TD></TR></TABLE><p>Yes sir, they did sucker me out of money. Very frustrating, guess that is why dealers have earned the name "stealership"! I should have told them to pound sand on the spark plugs and focus on the coils. Either way, I doubt they put everything back together (covers, bolts, etc) and expect not to pay full book price for the spark plug change.<p>This isn't my usual Service Manager and I suspect this commissioned SM doesn't realize I'm in the know.<br>
 

·
Registered
Joined
·
1,310 Posts
Re: (carrera32)

I'd go right back to the dealership and talk to your regular service manager and tell him what you think.
 

·
Registered
Joined
·
80 Posts
Discussion Starter · #9 ·
Re: (Blurry)

Quick update, I spoke with the dealer and it will only be $42 to change the plugs. I can live with that, VIP picked up everything else....nice!<p>Thanks for everyone's guidance:)<p>
 

·
Registered
Joined
·
3,481 Posts
Re: (carrera32)

That's good news..i'd agree to that as well.<p>Glad the labor worked out, let's hope the coils are the actual problem and you're done with this particular issue. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/embeer.gif" BORDER="0">
 

·
Registered
Joined
·
48 Posts
Re: (carrera32)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>carrera32</b> »</i></TD></TR><TR><TD CLASS="quote"><p>Yes sir, they did sucker me out of money. Very frustrating, guess that is why dealers have earned the name "stealership"! I should have told them to pound sand on the spark plugs and focus on the coils. Either way, I doubt they put everything back together (covers, bolts, etc) and expect not to pay full book price for the spark plug change.<p>This isn't my usual Service Manager and I suspect this commissioned SM doesn't realize I'm in the know.<br></TD></TR></TABLE><br>Not to start an arguement but not everybody is out to get your money so relax. You have to realize that even if they didnt button the cover up thats none of your concern. Techs have to follow a process that you "enthusiasts" will never understand. Had you not had VIP would you have preffered for them to recommend you all 5 coils and plugs? I had the same exact scenario today with the customer yelling at why they should buy plugs and telling me the coils are at fault (VIP warranty) and low and behold plugs were original at 90k with one plug totally burned up. All im trying to say is that were not all out to get you. Every car is not the same.
 

·
Registered
Joined
·
80 Posts
Discussion Starter · #12 ·
Re: (soviet)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>soviet</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Not to start an arguement but not everybody is out to get your money so relax. .</TD></TR></TABLE><p>I hear what you are saying, but no need to be condescending. Dealers have earned the name Stealership as a general statement. I hear you though, there are some honest dealers somewhere. My experience is that some dealerships have tried to take advantage of my wife, until I get involved and the story changes.<p>Not to mention, my situation was different. What is the likely hood of 3 plugs failing at the same time at 60K miles? Either way, I escalated the issue with the Dealer and they didn't charge me the "book rate" for the spark plug. <p>Part of my frustration was that I had just purchased the spark plugs to install myself and didn't want to pay $199 for the dealers work. <p>The dealership did right by me after I spoke with someone else:)<br>
 

·
Registered
Joined
·
1,019 Posts
I find it odd they didn't take a look at the FPS? The one that is recalled on all the S60's but the R.... The one that causes misfires....?
 

·
Registered
Joined
·
543 Posts
Re: (soviet)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>soviet</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Not to start an arguement but not everybody is out to get your money so relax. You have to realize that even if they didnt button the cover up thats none of your concern. Techs have to follow a process that you "enthusiasts" will never understand. Had you not had VIP would you have preffered for them to recommend you all 5 coils and plugs? I had the same exact scenario today with the customer yelling at why they should buy plugs and telling me the coils are at fault (VIP warranty) and low and behold plugs were original at 90k with one plug totally burned up. All im trying to say is that were not all out to get you. Every car is not the same.</TD></TR></TABLE><p>My, aren't we the condescending one...I'm a dealer so I know more and can charge 3 times what an Indie shop charges and you best like it because you're just an "enthusiast". <p>Glad you're not my service "tech" - where the hell did all the real "MECHANICS" in the world go? I'd tell you to pound sand and go play with....oh wait - I just did! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"> <p>Did you change the steering wheel radio buttons? That would have fixed it. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <p>As I've said before - any shop that uses the "I'll just keep replacing parts until I finally replace the one that's broke cause I ain't got a clue which one that is.." method of troubleshooting ain't going to be getting my business... <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0">
 

·
Registered
Joined
·
48 Posts
Re: (wdodge52)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>wdodge52</b> »</i></TD></TR><TR><TD CLASS="quote"><p>My, aren't we the condescending one...I'm a dealer so I know more and can charge 3 times what an Indie shop charges and you best like it because you're just an "enthusiast". <p>Glad you're not my service "tech" - where the hell did all the real "MECHANICS" in the world go? I'd tell you to pound sand and go play with....oh wait - I just did! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"> <p>Did you change the steering wheel radio buttons? That would have fixed it. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <p>As I've said before - any shop that uses the "I'll just keep replacing parts until I finally replace the one that's broke cause I ain't got a clue which one that is.." method of troubleshooting ain't going to be getting my business... <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> </TD></TR></TABLE><p>You know nothing of me or how I conduct myself at work. And it seems as though every forum ive been on thinks dealers "just replace parts" Well tell me why then, do we have real "MACHANICS" bringing in cars they shotgun part at? Find yourself a service wirter you like, speak to him in a professional manner not as if you are smarter than them and occasionally get him/her/techs donuts and i guarantee you they will take care of you. Oh well i better get back to work and swap out some more unnecessary parts.
 

·
Registered
Joined
·
543 Posts
Re: (soviet)

If what you say is true, how come a simple small problem like "axle ping" can't be fixed permanently on the S60R but can on the XC90? Both vehicles suffer from the same issue, each has a different fix. The XC90's is permanent, the S60R's is temporary at best. <p>Both have TNN's on the problem, yet when you tell the Service "advisor" of this and that you want the fix for the XC90 done, all you get is a blank stare and say "nope, can't do that cause it's not covered under warranty that way...", even though you offer to pay for the bolts out of pocket. Other than putting different bolts in tiny holes, there is absolutely no additional work entailed to use XC90 bolts instead of glue. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>Of course we don't know anything - we're just owners of a $45K+ car who don't know squat...<p>Oh, and you spelled "MACHANICS" wrong - it's "MECHANICS". Right, JRL? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> <BR><BR>
<i>Modified by wdodge52 at 4:59 PM 9-3-2009</i>
 

·
Registered
Joined
·
3,481 Posts
Re: (wdodge52)

Soviet, I agree that not everyone is out to get us, but the way you address the posters here is annoying. Why do you refer to us as "enthusiasts" with quotes? Whats wrong with being an enthusiast? What's wrong with learning as much as we can about our vehicles to make sure they are fixed right the FIRST time we bring them to a dealer? Why do we have to keep bringing our cars back to the manufacturer's own dealer and "trained" technicians that can't fix things right despite the thorough "processes" they have to follow?<p>i suggest you relax, and maybe try to help this guy if you know so much about these cars.
 

·
Registered
Joined
·
48 Posts
Re: (T5 for Life)

So i mis-spelled a word, sorry. I refer to you as 'enthusiasts' because realistically all you know about your cars are off these forums yet are experts at repairing them. I too am an enthusiast but i dont believe most of anything off forums as it tends to become a cesspool of misinformation. Im not here to cause trouble as i occasionally come on here to offer repair advise and insight to others. As far as the axle ping fix the service writer is incompetent, not the tech. Another reason sometimes cars dont get fixed right is due to the SA not relaying the correct info to the tech. I occasionally call the customer directly to speak to them and get a better idea of what is happening.
 

·
Registered
Joined
·
3,481 Posts
Re: (soviet)

sorry to bust your bubble there Mr. arrogant, but I've worked on my own cars since I was 16 (that was 1986) and know a lot more about what I drive than what I can find on forum. Same is true of quite a few guys on this forum. Try not to generalize with the term "enthusiast", as there is a huge difference between someone who picks up a car mag once a month vs. what some of us do in our garages/meets/racetracks, etc.<p>again, ease off the condescending tone. From what I can tell, you've offered no help or insight here.<p>Thanks for stopping by.
 

·
Registered
Joined
·
16,945 Posts
What all I do is read volvo mags and nothign else I guess I am just a slight enthusiast <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0"> <p><br>lol <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"><p><br>But as said before I would of done the same thing swap plugs first / that never can hurt then if the misfires are still there change out the coilpacks. <p>Plugs go bad alot fast then coil pack so I agree with the tech in his thinking. <p>Also techs are supposed to follow a written procedure so you as the customer get the same service regardless what dealer you go to , well you supposed to <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0"> <p>Sure there are quicker ways to check and change stuff but as a tech its vida or nothing. That way the dealer can cover themselves along with the tech and so forth .
 
1 - 20 of 28 Posts
Top