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...not so uncommon and it appears will become more and more common across the industry (e.g., issues getting less than obvious problems fixed, loaner car availability, etc.):<p><A HREF="http://forums.audiworld.com/s4b7/msgs/40047.phtml" TARGET="_blank">http://forums.audiworld.com/s4b7/msgs/40047.phtml</A>
 

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Re: Some negative elements of the R ownership experience are... (rollie)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>rollie</b> »</i></TD></TR><TR><TD CLASS="quote"> ...not so uncommon and it appears will become more and more common across the industry (e.g., issues getting less than obvious problems fixed, loaner car availability, etc.):<p><A HREF="http://forums.audiworld.com/s4b7/msgs/40047.phtml" TARGET="_blank">http://forums.audiworld.com/s4b7/msgs/40047.phtml</A></TD></TR></TABLE><p>I own 2 VW's and can attest that whether the problem is "less than obvious" or staring me (and them) in the face, it rarely gets "replicated" by the dealer and therefore rarely gets addressed until several visits and a few calls to the manager. Literally, they seem to go blind and deaf when I highlight for them, in pretty good detail, the problem.<p>Crummy reliability plus slack sales = greater unwillingness for dealers to risk warranty work that the national office may disapporve (and stick them with the bill).<br>
 

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Re: Some negative elements of the R ownership experience are... (HarryHood)

Same with Volvo, "Cannot replicate problem at this time"<br>is what you see on the bill
 

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VW was doing very well after the low points of the mid 80's through the mid 90's.<br>The last generation Jetta and Passat were a tremendous success.<br>The new Jetta (IMO) is a joke. The cutting edge styling that made the last Jetta so popular has gone away. Stupid mistake VW, esp. when you consider the Jetta is really a car for the US/Canada market. In Europe the Jetta/Bora has never been a big seller. The Golf has always been the better seller.<br>Now VW has gone upmarket on the Passat, which I think will further hurt sales. The W8 Passat fell flat on its face. <br>The one positive is the new GTI. Stylish. Affordable. Fun.<br>New Jetta is rather plain and frumpy. And not fun.<p>And what's up with calling the new Golf Rabbit!?! That name should have died in '84. <p>I think VW is making costly mistakes ala GM. They are forgetting about who buys their car and trying to bring them too upmarket. I'm still surprised the Tourage did well.
 

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Re: (flybynight)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>flybynight</b> »</i></TD></TR><TR><TD CLASS="quote">New Jetta is rather plain and frumpy. And not fun.</TD></TR></TABLE><p>The new Jetta looks like a Toyota Corolla that just rear-ended a motorcycle. UGLY!!! But, the interiors on 1999+ Jettas are very nice for the price. My wife owned a 2000 Jetta GLX, which was sold sooner than expected due to reliability issues and the dealer claiming that half of it's little problems didn't exist. Even on a test drive with the service writer in the car, a rattle was heard by my ears and not his. I think they really are deaf and blind! We averaged one faulty computer module per year of ownership. The last one was the braking control module (or something like that) to the tune of $900. This occurred only a few hundred miles out of warranty and VW N/A did nothing to help us. Those bastards - I don't feel sorry for them one bit!!! A far cry from my Dad's '73 Super Beetle that surpassed 350K before my brother high-centered it on a median. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>Oh yeah, this is a <I>Volvo</I> thread. To get back on topic, my dealer uses the "cannot replicate problem at this time" at least once per visit even after I replicate the problem with a Volvo tech riding along. This has happened twice with the looseness in the front suspension. Sounds familiar... <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <p>- Tryg
 

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Re: Some negative elements of the R ownership experience are... (rollie)

I have yet to be in for a regular service when picking up the car the service guys says "we found such and such broken and changed it for you under warranty" or for that matter anything noted during regular service.
 
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