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Okay so I am really pissed off right now. I had a accident about 3 weeks ago all suspension work tho. Control arm new sub frame new rims rotors dont ask . Anyways they had a hard time alligning the car to stock specs at the rear driver side wheel. It was pretty noticable to the eye and it was rubbing way to much tire. So the dealership told me there was 1 thing they didn't change back there and they will order that part and that must be what was causing this. I said fine.. it was a spindel and arm. anyways we made arrangements that tonight (thursday) they would have the car ready for me and park it on the side lock the keys in and I would come in with my spare key. They also said they would call is there was a problem..so I come off airplane expectting my car to be ready and take a cab to dealership only to find out my R is nowere to be found??? I start to go nuts..I take out the spare key and hit the panic button to see if it's parked anywere else.. and nothing. Dealership is closed cab left I was freeking out. I walk over to the glass doors and look inside the bay not there.. I call my wife she can't leave baby is sleeping so I call my buddy he comes to get me I get home and leave a nasty message on the machine.. a few hours passed I decided to drive over again and see if maybe I missed it. I see all the lights on and the cleaning crew is there. They guy was really cool at 1st he was nervouse to talk to me but after he came out and I asked him if he can look inside the serive area maybe it's there? He went over and said nope is it blue ? I said yeah he said I saw it last night on the RED allignment machine . He said maybe they took it home to test drive it? It made sense. I am really pissed about that. Do they do that? Do they take a customers car home to test drive it? Why didn 't they have the desensy to call me and just tell me? I hope it's not stolen? What should I do about this?
 

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Re: Service Manager taking my R home is this normal?? (zigger)

Activate the LoJack. That will get's someones attention.
 

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I went to test drive an E39 M5 (Used of course) and the manager had taken it home for the evening. I was pissed, but not as pissed off as the owner was the next day. I think taking your car, especially without your knowledge and permission, is ridiculous.
 

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Re: (zigger)

Yeah, that is wierd. It is not uncommon to do that if the customer agrees to it and the problem is one that is hard to replicate, but if they did not discuss this with you I would be ticked as well.
 

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Re: (zigger)

I would call VoNA. Let them know exactly what happened. Open a formal complaint. That should REMIND the dealer that this in not quite acceptable.
 

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Re: (zigger)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>zigger</b> »</i></TD></TR><TR><TD CLASS="quote">iT IS INDEED. What should I do about this?</TD></TR></TABLE><p>Go visit the dealership this morning and resolve this face to face with the owner (or highest ranking on site person). I feel your pain but griping about it here will not get it resolved.<p>Good luck <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0">
 

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Re: (myr)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>myr</b> »</i></TD></TR><TR><TD CLASS="quote">I would call VoNA. Let them know exactly what happened. Open a formal complaint. That should REMIND the dealer that this in not quite acceptable.</TD></TR></TABLE><br>Calm down. Many times a car has to be taken home by a manager or even the head tech.<br>I think zigger said he was out of town and perhaps couldn't be reached?<br>USUALLY they ask permission but in certain situations they just do it to diagnose a problem that requires the car to be driven for a while.<br>Obviously this time there was a lack of comunication
 

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I disagree, as I don't want anyone,period, taking my cars home with them. I park my car in my garage every night, day unless it is being driven and they have zero right to drive it to their home, which could be an actual house, apartment, condo, or whatever. The only person I would want to drive my car is the person actually doing the work and then only to test drive it, locally.
 

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I would hope my dealer would not do this. The service manager is not who diagnoses the car anyway. The service manager at my dealer has no idea how to diagnose or work on cars(to the best of my knowledge.) Most of them are like this. A service manager is just the middleman between you and the mechanic.as fragile as the front end is with scrapping... bad call IMO.
 

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Re: (C130)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>C130</b> »</i></TD></TR><TR><TD CLASS="quote">I disagree, as I don't want anyone,period, taking my cars home with them. I park my car in my garage every night, day unless it is being driven and they have zero right to drive it to their home, which could be an actual house, apartment, condo, or whatever. The only person I would want to drive my car is the person actually doing the work and then only to test drive it, locally.</TD></TR></TABLE><p> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> couldn't agree more!!!
 

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Re: Service Manager taking my R home is this normal?? (zigger)

Unfortunately, service departments are often not the best communicators. I wish I had a nickel for every time a service provider (mechanic, any service provider really) told me they would call me by a certain time to tell me that the work was done. Never getting that call, the customer has to call them back, wait on hold, and then leave a message when the guy can't be found. When they eventually call me back I call them on it and tell them that their customer service could be improved- I like to give feedback.<p>I have come to assume now that I will never be informed when the work is done and that you always have to hound the service provider. It's sad really and would not fly in my business.
 

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I would throw a fit, even though that will probably not do anything... Knowing this, I still would be quite angry at this.<p>Call it anal, but I don't let anyone drive my cars, maybe the immediate family members but still I'd be reluctant. The way I see it is, I worked hard for it, I purchased it/paying for it, why should anyone else get to drive it? Plus, I'd hate for someone to be "joyriding" in my car, or beating on it without my permission. Shoot, if anything, I'm the only person that can beat on the car. It's like sharing your wife with someone else ... ok, maybe not to that much of an extent:).<p>BTW, I see a high end dealership around me where the mechanic takes out the cars for lunch, to get a snack, or what have you, all the time. I know this because in the next town over (where all the food places are), I see them in their uniform all the time arriving in someone else's MB or BMW. I'd just love to see them get caught one day by the owners.
 

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Re: (JRL)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>JRL</b> »</i></TD></TR><TR><TD CLASS="quote">Calm down. Many times a car has to be taken home by a manager or even the head tech.<br>I think zigger said he was out of town and perhaps couldn't be reached?<br>USUALLY they ask permission but in certain situations they just do it to diagnose a problem that requires the car to be driven for a while.<br>Obviously this time there was a lack of comunication</TD></TR></TABLE><p>this is why unauthorized joy rides (the service manager shouldnt be taking cars home with him, its not like he's going to be able to test anything other than the short commute. if the tech took it for an extended test drive thats one thing, but taking it home, that smacks of him just wanting to drive the car around)<p><A HREF="http://www.bimmerfest.com/forums/showthread.php?t=49291" TARGET="_blank">http://www.bimmerfest.com/foru...49291</A><p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>bimmerfest</b> »</i></TD></TR><TR><TD CLASS="quote"><br>On 7/28, I brought my 30K mile 02 M3 with SMG to Savage BMW for a routine oil change. They put me in an E46 330Xi loaner, and sent me on my merry way. The next day, 7/29, my service advisor (SA) called me and left a message with the office receptionist informing me that my car was ready for pick up. I did not get the message until almost the end of the day, so I called my SA back the next morning (7/30) and told him that I'd be there after work to pick up my car.<p>At 3:42PM on 7/30, my SA called and informed me that my car was crashed by their test driver while out on an unauthorized test drive. How do I know that it was unauthorized? Well, my SA admitted it, saying that the car was already QC'ed on 7/29, which was why he called that day to inform me that the car was ready for pick up. In fact, the test driver, in his early twenties, did not even have a tech sheet with him. He apparently wanted to see what an M3 could do. I was told by my SA that I should come by the next morning to check out my car and meet with the owner, Peter Savage, to discuss a solution to the situation.<p>So I called Raffi, who’s a lawyer, told him what happened, and asked him to come with me to the dealership. I brushed off that nagging negative feeling of not getting a call from the owner of the dealership for something this major, and I thought that based on my previous experience with Savage BMW, that Peter Savage would make it right. Up to this point, Savage BMW had been a great dealership in service, always providing me with loaners and taking good care of my car. They were always able to fix whatever issues I have with my car, and were always pleasant to deal with. On top of that, I have never met another SA as upstanding as Eric Hall. Based on that, I thought that I'd show up, they'd apologize, and if the car were badly damaged, we’d work out something reasonable.<p>The next morning, 7/31, Raffi showed up at 6 in the morning, and we drove over to Savage BMW. My SA greeted us and led us to the car for us to inspect the carnage.<p>As best as I was able to determine, the test driver lost control of my car turning right. The car went into a very fast oversteer, the driver could not correct it and the driver-side rear wheel hit the concrete curb so hard, it broke off. The rear control arm snapped off and the impact caused the panel behind the driver door to be pulled in by the frame, breaking the welds. The momentum then carried the car along the concrete curb and rashed the front wheel, damaged the front suspension and twisted the front bumper. In the process, both the driver side door and head airbags deployed. </TD></TR></TABLE>
 

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Re: (SilverS60RNYC)

If someone wants to take it home to try and diagnose a hard to replicate problem, go for it. They're responsible for it!<p>I agree they should have told you, IF they actually took it somewhere. It's probably lost in the back lot or something.<p>Tim
 

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Re: Service Manager taking my R home is this normal?? (zigger)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>zigger</b> »</i></TD></TR><TR><TD CLASS="quote"> I see all the lights on and the cleaning crew is there. They guy was really cool at 1st he was nervouse to talk to me but after he came out and I asked him if he can look inside the serive area maybe it's there? He went over and said nope is it blue ? I said yeah he said I saw it last night on the RED allignment machine . He said maybe they took it home to test drive it? It made sense. I am really pissed about that. Do they do that? Do they take a customers car home to test drive it? Why didn 't they have the desensy to call me and just tell me? I hope it's not stolen? What should I do about this?</TD></TR></TABLE><p>So really as of now all of this is speculation from the "cleaning crew". Hmmm, great source. <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> Find out the real story and then let us know before just assuming this is what happened.
 

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Re: Service Manager taking my R home is this normal?? (I Roll)

Agreed. For all you know your car was three bays down sitting in the dark and blocked by a fat XC90.<p>But check the odo when you get it back. That's my litmus test to see if anyone's been goofing around. A few miles for a road test is OK. More than that for no apparent reason is a red flag. <p>I once took a car into a dealer for an oil change and got it back after the shop's lunch with ten more miles on it. That was the end of that dealer for service.
 

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Re: Service Manager taking my R home is this normal?? (sgmlaw)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>sgmlaw</b> »</i></TD></TR><TR><TD CLASS="quote">...But check the odo when you get it back. </TD></TR></TABLE><p>Great advice. I ALWAYS write the mileage down when dropping my car off for an extended period with anybody, including the dealer. I also write the milage (including 10ths) on a post it and stick it to the center of the steering wheel. This sends a clear message <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> . I often wondered before begining this practice if ppl were out joyriding in my cars. I wonder no more <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0"> .
 

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Re: (JRL)

It's unlikely that anything you sign when you drop off your car at the dealer gives a mechanic the <b>right</b> to take your car home (besides, how far away is 'home'?); and I'm sure the dealer's insurer would be less than pleased if they learned about this practice.<p>-Eric
 

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Re: Service Manager taking my R home is this normal?? (Quick Brick)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Quick Brick</b> »</i></TD></TR><TR><TD CLASS="quote">Great advice. I ALWAYS write the mileage down when dropping my car off for an extended period with anybody, including the dealer. I also write the milage (including 10ths) on a post it and stick it to the center of the steering wheel. This sends a clear message <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> . I often wondered before begining this practice if ppl were out joyriding in my cars. I wonder no more <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0"> .</TD></TR></TABLE><p>Eh....that's a good idea in theory....but it might piss off a mechanic who might loosen a few screws here, poke some holes there...I always worry about that kind of thing. Never been mean to a waiter <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0">
 
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