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Discussion Starter · #1 ·
A while back, several locals met at Barrier. One of the items we discussed with Barrier was a possible group-purchase discount on the optional downloads from Volvo/VADIS (one-click unlock, visual lock confirmation, seat heater settings, etc.). Has anyone formally approached Barrier (or another dealer) to see if this is indeed a possibility?<p>I'd also like to hear what others have paid (or were quoted) at their own Seattle-area dealers. My dealer quoted me "about $100" for <B>EACH</B> download. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"> Far too rich for my blood. I believe other, non-local forum members have paid significantly less (closer to $20-30). <p>If you think you received a great price, please IM me the dealer and the service writer you worked with. <p>Thanks - Trygve
 

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Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (RainyS60R)

Just went to Ravenna Motors to talk about the software download for the ETM fix. Discussed downloads with service writer because I wanted to change some settings. He said the typical download cost is $25. Didn't specify if there was any labor cost associated with that, but the most expensive download was about $30-35. Might be worth checking.
 

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Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (RainyS60R)

For the guys that have new cars this is free as part of the adjustments. I had all this stuff done at 7500 miles at Seattle Volvo (same business as Ravena) at no cost in 2004.
 

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Free up to 7500 miles. I've had all my adjustments as well that I wanted.
 

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Discussion Starter · #5 ·
Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (doru)

My dealer conveniently failed to mention this... <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <p>Actually, I thought this was only for MY 2006. No?
 

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Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (RainyS60R)

Nope. I got my R in 2003. It has always been a problem with some dealers asking for payment.<p>I understand to pay for some fancy download interface but not for adjusting your seat heat or your dimming mirror. In fact those should be free for the life of the car. All those adjustments should have been made possible for the owner to change w/o any special tools. So much for the Swedish design.
 

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Discussion Starter · #7 ·
Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (doru)

I think Flybynight even had the opportunity to have his car settings adjusted to his liking before leaving for Sweden. We bought ours through the OSD program and it sure would have been great to know about this option ahead of time. Volvo should be better about this - why not mention it in a brochure? Then again, dealers probably hate doing these adjustments.<p>I have to admit I didn't think to ask as none of my previous rides had computer-controlled adjustability. Live and learn. <B>doru</B>, could you IM me with the name of the service writer you spoke with at Ravenna? I won't name drop, but it might help to start with the right person. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <p>Thanks - Tryg
 

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Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (RainyS60R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>RainyS60R</b> »</i></TD></TR><TR><TD CLASS="quote">I think Flybynight even had the opportunity to have his car settings adjusted to his liking before leaving for Sweden. We bought ours through the OSD program and it sure would have been great to know about this option ahead of time. Volvo should be better about this - why not mention it in a brochure? Then again, dealers probably hate doing these adjustments.<p>I have to admit I didn't think to ask as none of my previous rides had computer-controlled adjustability. Live and learn. <B>doru</B>, could you IM me with the name of the service writer you spoke with at Ravenna? I won't name drop, but it might help to start with the right person. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <p>Thanks - Tryg</TD></TR></TABLE><p>I sent an e-mail to Volvo to see if they could adjust a couple of things. Also, when picking up the car in Goteborg, I asked them to install they Volvo child seat while I was dining on meatballs and soda <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0">
 

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Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (RainyS60R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>RainyS60R</b> »</i></TD></TR><TR><TD CLASS="quote">My dealer conveniently failed to mention this... <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"></TD></TR></TABLE><p>So did mine! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/redface.gif" BORDER="0"> In fact, I wasn't aware until just now that I read this thread.<p>My car is at the dealer for its 7,500 maintenance and I sent them an e-mail yesterday asking how much they would charge me to change some of these personal settings, to which they have not responded.<p>I hope they don't try to charge me and give me a hard time, since I am over 7,500 miles, but under 7,600.
 

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Re: Seattle-Area R Owners - Pricing for VADIS Software Downloads (RainyS60R)

To clarify: I'm going to Seattle Volvo not Ravena. They are both owned by the same company.<p>I'll look it up at home to send the guy name.
 

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Re: (flybynight)

I was able to talk to my Service Mgr. and asked him about the personal codes. He said it would cost me $45 per code, which doesn't seem bad based on what I've read on here.<p>I did tell him I was under the impression that programming personal codes was free up to 7,500 miles. He said that was incorrect.<p>I then called Volvo Customer Service and they told me my Service Manager is correct.<p>Is this wrong then? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0"><p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>flybynight</b> »</i></TD></TR><TR><TD CLASS="quote">Free up to 7500 miles. I've had all my adjustments as well that I wanted.</TD></TR></TABLE>
 

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Re: (Razor1973)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Razor1973</b> »</i></TD></TR><TR><TD CLASS="quote">I was able to talk to my Service Mgr. and asked him about the personal codes. He said it would cost me $45 per code, which doesn't seem bad based on what I've read on here.<p>I did tell him I was under the impression that programming personal codes was free up to 7,500 miles. He said that was incorrect.<p>I then called Volvo Customer Service and they told me my Service Manager is correct.<p>Is this wrong then? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0"><p></TD></TR></TABLE><p>Remember, I have an '06. For '06 we lost the 2 year service plan. In "return" Volvo "generously" gave us free VADIS adjusments at 7500.
 

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Re: (flybynight)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>flybynight</b> »</i></TD></TR><TR><TD CLASS="quote">Remember, I have an '06. For '06 we lost the 2 year service plan. In "return" Volvo "generously" gave us free VADIS adjusments at 7500. </TD></TR></TABLE><p>Then <b>this</b> is wrong...<p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>doru</b> »</i></TD></TR><TR><TD CLASS="quote">Nope. I got my R in 2003. It has always been a problem with some dealers asking for payment.</TD></TR></TABLE>
 

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Discussion Starter · #14 ·
Re: (Razor1973)

No, I think Doru simply bought from a friendly dealer that recognizes that there is ultimately a benefit to providing very good customer service. It puts a sour taste in my mouth when I hear $100 for a simple procedure, especially when other dealers are charging so much less (or nothing at all). That, coupled with the disaster the last time I dropped my car off for service, is making me look elsewhere next time the car needs service.<p>- Tryg
 

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Re: (RainyS60R)

I think we need to draw a distinction between the things the dealer can do at cost or 'free' if they eat the tech's time (e.g., adjust seat heater temperature range) vs. those things that require a software download from the Volvo Mothership (meaning their is a mandatory charge to the dealer.) In the case of the latter it doesn't matter if a dealer has done it before. There is a charge each time as the download is tied to a VIN number. Sure a dealer can absorb this cost for you but at the end of the day you'll just end up paying for it through higher service/maintenance rates and or less dealer flexibility in new car sales negotiations. They have to make it up somewhere just like any other business if they want to keep their doors open.<p><TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>RainyS60R</b> »</i></TD></TR><TR><TD CLASS="quote">No, I think Doru simply bought from a friendly dealer that recognizes that there is ultimately a benefit to providing very good customer service. It puts a sour taste in my mouth when I hear $100 for a simple procedure, especially when other dealers are charging so much less (or nothing at all). That, coupled with the disaster the last time I dropped my car off for service, is making me look elsewhere next time the car needs service.<p>- Tryg</TD></TR></TABLE>
 

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Discussion Starter · #16 ·
Re: (rollie)

I do agree with you Rollie. I just want to pay a fair price at the end of the day and from what I see, my dealer's quote is heavily inflated. <p>Anyone know which are downloads and which can be done at the dealer without VADIS involvement/costs?
 

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Re: (RainyS60R)

here's the info: Steve at Seattle Volvo. It was two years ago and maybe things have changed.<p>Anyway, if you have the car in for other service then adjusting stuff that does not require a download from Sweden should be a very low cost. Talk to them, explain your pain points and that you are not satisfied with current dealer and you appreciate good customer care and fairness.<p>Let us know how it went.
 

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Re: (RainyS60R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>RainyS60R</b> »</i></TD></TR><TR><TD CLASS="quote">...Anyone know which are downloads and which can be done at the dealer without VADIS involvement/costs? ...</TD></TR></TABLE><p>VADIS is dead. It has been replaced by VIDA (Vehicle Information & Diagnostics for Aftersales).<p>The VIDA servers are in England (the VIDA Help Desk is in Dearborn, Michigan).<p>Every software download has a Volvo part number associated with it. Therefore every download is an order placed through, and billed through, the Parts Department.<p>You can now see that the Service Dept. can only recoup a labor charge from either the retail customer or through Volvo (through the warranty process). <p>Most downloads retail at about $30.00 or so. There are others that are priced much higher (changing from a Canadian spec car to a US spec gets very expensive for example) and some that are priced lower.<p>Performing a download (or multiple downloads) can become time comsuming. There are just as many computer qlitches in this set-up as there is in the "real world". Not to mention access to the VIDA equipment. Every dealership is different as equipment is capital outlay. Boston Volvo Village for example, with over 30 technicians has three VIDA carts and three VIDA laptops. I am the system admin at BVV I can tell you that with that many techs there is a tremendous variance in computer proficiancy among the techs (as there is everywhere I guess). <p>Downloads (and there speeds) are at the mercy of consistant Internet connectivity and speed. There are different types of VIDA: on the hard drive and Vida for Web (there are sub-types for Parts, diagnostics and software too). We didn't subscrbe to VIDA on the Web (even in Parts) but I here that it's slow to use.<p>I'm not taking sides here - just posting info for clarification and general knowledge. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/smile.gif" BORDER="0"> <p>John Sharisky<p><br>
 

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Re: (Parts @ Boston Volvo)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Parts @ Boston Volvo</b> »</i></TD></TR><TR><TD CLASS="quote">Most downloads retail at about $30.00 or so. There are others that are priced much higher (changing from a Canadian spec car to a US spec gets very expensive for example) and some that are priced lower.<br></TD></TR></TABLE><p>John, the above caught my eye, because I'm in the opposite boat, i.e. trying to change a US spec car to Canadian spec, in particular, changeover the odometer/trip odometer/outside temp readings to kilometres/celsius. I've been getting the runaround as to whether this is even possible through VIDA - the official word from my dealership is that I'd have to swap the entire instrument cluster to do it, which makes no sense to me since everything I want to change is digital. Your post suggests it <U>is</U> possible and <U>is</U> just a VIDA download, albeit an expensive one.<p>Can you confirm that you can change CDN to US and vice versa with just a VIDA software download?<p>Assistance much appreciated.<p>(BTW, my dealership was able to change the "trip computer" settings to metric via download)
 

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Re: (canuck-R)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>canuck-R</b> »</i></TD></TR><TR><TD CLASS="quote">...Your post suggests it <U>is</U> possible and <U>is</U> just a VIDA download...</TD></TR></TABLE><p><B>NO!</B> Please don't read more into what I wrote!<p>It's been a few years since I worked on the Tech's counter <I>but your retailer is correct</i>, the cluster or DIM (Drivers Information Module) at least has to be changed (I think that there are more hard parts also). There are <B>multiple </B><I></I>downloads that need to be performed for this change-over. Each of which has it's own price, and, depending on your retailers Service Dept.'s policy, might have its own labor charge.<p>John<br>
 
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