Well, my oldest has taken my 98 S70 T5M off to Virgina with him on his first post-college job. I'm looking for recommendations on a good Volvo dealer or independent shop in the Fairfax area. Any suggestions would be appreciated!
It's on another site, but what I've read is to avoid Fairfax Volvo...Don Beyers in Fall's Church seems to have very high marks. Maybe you can find other shops (independents are cheaper) yourself from the link below...I just don't know the area well enough to do more than the comparison of the two above.<br><A HREF="http://volvospeed.com/vs_forum/index.php?showforum=23&prune_day=100&sort_by=A-Z&sort_key=title&topicfilter=all&st=50" TARGET="_blank">http://volvospeed.com/vs_forum...st=50</A>
First let me preface my response with the fact I am biased. I now work at Fairfax Volvo.<p>I chose to work here because of many botched jobs at Don Beyer Volvo. Actually, Don Beyer is somewhat closer to my house, which is why I started going there first.<p>Another side note: Don Beyer Falls Church PARTS department is AWESOME. I would still go there if I didn't get a discount here at Fairfax on parts. Those guys are awesome, and they are very helpful and know seemingly everything. To be honest, I still like Don Beyer's PARTS department better. It seems better run with more knowledge.<p>I must say as well I do not have experience with Don Beyer's SALES dept. Either way, I have no comment. I have bought all my Volvos from their previous owners, except for my S40 which I bought here at Fairfax (Again.....the discount)<p>But to get down to business, both myself and my family had HORRIBLE luck at Beyer's (Falls Church) Service Dept:<p>- Broke my mom's power seat (left a screw in the racks, which jammed it. Took a week for them to fix it)<br>- Lost my sister's 240 which she wrecked, and had brought in.....took 3 DAYS TO find the car, let alone begin work!<br>- Broke my father's plastic cover beneath the handbrake, took 2 days to fix<br>- They have "DO NOT CSI" pop up when they enter our last name. We don't cause trouble or are angry, but we DO insist things be fixed, and if they ask about us being pleased.....we obviously were not. (CSI = Customer Service Index. Dealerships get paid and so do individuals depending on satisfactory treatment/experience)<br>- When servicing my V70, they disconnected the coolant sensor. When the light came on, I took it back, and they wouldn't even LOOK at it! They said they weren't anywhere near it. I got real hacked off and went to Fairfax. They charged me nothing because it was a simple enough fix....they just reconnected it. At that point I saw they had positions open for sales, so I applied. Done deal.<p>We have many people drive from MD just to get their car serviced here. They pass 3 dealerships on the way in.<p>In all out truth, I believe everyone will have a bad experience at one place and a good one at another. Find a shop you "click" with. I won't doubt people have had bad experiences here, but I am sure you can find equal amounts of people who both love or hate any given dealership.<p>If you send him here, have him ask for me and I will take care of him. I am in Sales, but introductions never hurt anyone. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <p>-Stephen
Dude, there is an old rule in business...<br>Never diss the competition or an old employer to make yourself and your current employer better.<p>The old company may have an equal laundry list.<p>And makes you look like a whiner.<p>The smart play is to find independant Volvo mechanics and they are there.<p>Cheaper and better.
This post was started for recommendations of dealers/independents in the identified area. Since you live in California I doubt you can add substance to this thread <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0">
I'm very disappointed with the service Dept. at Fairfax Volvo. Here's a copy of the post I made to Volvospeed:<p>"My oldest son moved to Fairfax, VA back in August to start his first post-graduation job. He took my 1998 Volvo S70 T5M with him for transportation.<p>The local Volvo dealer is Fairfax Volvo so I told him to take the car there for an oil change and tire rotation. He provided his own motor oil (Mobil-1 synthetic) as I've always used synthetic in this car since it was new.<p>The tires only needed rotation but the service dept. talked him into a rotation and balance (he didn't know any better). After he dropped off the car the service dept. called him suggesting that the engine coolant looked a 'little dark' and they would gladly do a flush and fill and replace the thermostat too for a cool $400. Fortunately, he had the presence of mind to call me and I told him it wasn't necessary.<p>The final bill for an oil change and a tire rotation and balance was over $110!! Sounded a little high so I had my son scan the bill and send it to me. I immediately noticed several things... They charged him the full price for the oil change even though he supplied the oil. They charged him $6 for a 'gasket' which is not needed for an oil change on these cars and they charged a $7.50 fee for unspecified 'shop supplies'. <p>I called to complain and the service advisor agreed that the 'gasket' charge was incorrect and he would ensure a credit was processed to my son's credit card. Three weeks later.... no credit. I called the service manager to complain and he said they'll get right on it.<p>Bottom line, I suggest staying away from this dealership... unless of course you don't mind getting ripped off! <p>I suggested that he try AutoScandia next. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0">