I would like to hear from the non-dealer posters here...(dealers or those who work for Volvo, do not respond):<p>my $70,000 CAN XC70 developed a fine rattle from the centre console... I took it to the dealer asking it to be fixed, along with the replacement of the item subject to the recall.<p>As expected, the car was returned to me with the comment that the rattle could not be located, and therefore nothing was done to address it.<p>My suspicion is that service departments treat these complaints as trivial, and really make no attempt to fix it unless it really is very apparent, Since the car requires other work, I asked the service manager in writing in strong terms to locate the rattle and fix it, and if not, I would be taking my car elsewhere (and paying someone else >$107 / hour for labour).<p>To me this seems a reasonable response: I expect them to locate it; if they cannot hear it on a short drive, they must try to find it, after all I am not imagining it.<p>The idea that the service technician has to hear something to fix it is absurd - it is credibility issue (i.e. not believing you). After all, are these people trained in the acoustic sounds of vehicle maintanence?<p>To me, my response is reasonable. Any comments?<p>Secondly, I wonder why no one has ever started a post or thread where we can publicly post good / bad Volvo dealerships?