SwedeSpeed - Volvo Performance Forum banner
1 - 6 of 6 Posts

·
Registered
Joined
·
621 Posts
Discussion Starter · #1 ·
I would like to hear from the non-dealer posters here...(dealers or those who work for Volvo, do not respond):<p>my $70,000 CAN XC70 developed a fine rattle from the centre console... I took it to the dealer asking it to be fixed, along with the replacement of the item subject to the recall.<p>As expected, the car was returned to me with the comment that the rattle could not be located, and therefore nothing was done to address it.<p>My suspicion is that service departments treat these complaints as trivial, and really make no attempt to fix it unless it really is very apparent, Since the car requires other work, I asked the service manager in writing in strong terms to locate the rattle and fix it, and if not, I would be taking my car elsewhere (and paying someone else >$107 / hour for labour).<p>To me this seems a reasonable response: I expect them to locate it; if they cannot hear it on a short drive, they must try to find it, after all I am not imagining it.<p>The idea that the service technician has to hear something to fix it is absurd - it is credibility issue (i.e. not believing you). After all, are these people trained in the acoustic sounds of vehicle maintanence?<p>To me, my response is reasonable. Any comments?<p>Secondly, I wonder why no one has ever started a post or thread where we can publicly post good / bad Volvo dealerships?
 

·
Registered
Joined
·
10,097 Posts
Re: Rattle in console and dealer response (rovermark)

Since you drive your car every day you are familiar with all the moaning of the car.<br>Maybe your ears are better than average or you have a preference for certain frequencies which will make you hear things which sometimes can't be heard by others. Then there is some sort of murphy rule for loose parts. Somehow they know when they are being looked at and shut down for a while. All added up might be the reason for a mechanic not noticing anything. <br>Often best practice is to try to find a way where the noise can best be replicated. Sometimes this can be difficult. Then when the moment comes the issue shows it's ugly head at the loudest you should drive straight to the dealer/mechanic and show the problem to them in your presence. <br>Time consuming but sometimes the only way to pinpoint the problem. <p>It can take 2 to 3 trips to the dealer to solve "mysterious" noise and vibration issues.
 

·
Registered
Joined
·
621 Posts
Discussion Starter · #3 ·
But why do I need to do this? If the technician hears it, what do you think he is going to do, other than opening the thing and inspecting it?<p>Why do they not do that and take my word for it? Are they trained in noise analysis?
 

·
Registered
Joined
·
705 Posts
Re: (rovermark)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Johann</b> »</i></TD></TR><TR><TD CLASS="quote">Often best practice is to try to find a way where the noise can best be replicated. Sometimes this can be difficult. Then when the moment comes the issue shows it's ugly head at the loudest you should drive straight to the dealer/mechanic and show the problem to them in your presence. <br>Time consuming but sometimes the only way to pinpoint the problem. <p>It can take 2 to 3 trips to the dealer to solve "mysterious" noise and vibration issues. </TD></TR></TABLE><p>I always do this for any car I drive. I show and and let them hear the noise for real, so they can NEVER give me the excuse that they are unable to pinpoint it. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/wink.gif" BORDER="0"> <p>And yes... there is a little bit of murphy's law in solving these kinds of noises. This happened to me before with my 2004.5 S40. The dealer could never find the creaking noise in the suspension & steering despite sending it down 3 times. I noticed then I had to be driving the car for at least an hour before the noise ever shows up. So... when I was running around doing errands one day, the noise came along. Immediately, I called them up and brought it down straight away. The techs messed around with the noise for half an hour before scheduling an appointment for me to go in. After fixing, no issues ever since. <p>BTW, I'm still trying to solve some creaking noises with Swedespeed Member <I>Lotus99</I> in my 2009 V70 and his 2009 XC70. I'm not sure if it's related to yours though. It's a really tedious process trying to pinpoint it. You can read more in the Body Flex Creaking Thread here: <A HREF="http://forums.swedespeed.com/zerothread?id=119729" TARGET="_blank">http://forums.swedespeed.com/zerothread?id=119729</A>
 

·
Registered
Joined
·
956 Posts
Rattles are best resolved by taking the service manager for a drive and pointing to the area where the noise is. Techs are paid for the book rate of a repair. They cannot afford (or compensated) to take a bunch aof time trying to diagnose a rattle. The service manager is paid salary so they can afford to take some time. At least that has been my experience.<p>
 

·
Registered
Joined
·
222 Posts
Re: Rattle in console and dealer response (rovermark)

As is indicated in other responses, the owner of the vehicle should do due diligence to point out to service techs what the noise is and where it might be coming from. <p>I have to say my 09 XC70 T6 developed a rattle in front of the sun roof, somewhere above the passenger seat sun visor. I played around for a bit, tapping various places on the headliner, and found that I could replicate the sound by "flicking" the sun visor against the ceiling. The noise wasn't constant--you could only hear it over some bumps, but it was pretty annoying, and I was just about to leave on a weekend roadtrip. <p>The Volvo service technician (and the advisor) came into the car, heard the noise, and even though I told them I could live with it for the upcoming trip, they worked on the car for 3.5-4 hours to fix the problem. They ended up having to take the headliner down partway and stuff some padding in there. As far as I'm concerned they did a great job. I also suspect that had I not pointed out the sound to them and had them replicate it themselves while I was there, it would have been very difficult to identify the noise from a note. The tech said to me while I was walking to my finished car, "I just didn't want you going on that roadtrip having to put up with that."<p>The dealership, btw, is Carlsen Volvo in Palo Alto. I've never bought a car from them but their service department has never let me down (this being my second Volvo). <p>
 
1 - 6 of 6 Posts
Top