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First off, let me start by saying, NEVER take your car to Ontario Volvo.<p>I dropped off my 8 month old s40 on Wednesday for the 15k service. I mentioned that the paint on the radio knob was peeling, and the carpet clip had popped off for the 5th time. They tell me the car will be done that night at 5.<p>I call at 4, and was told they were waiting on a part, and my service advisor was gone fro the day. No, they never intended on calling me to tell me the car wouldn’t be done. <p>Next day, they tell me the car is done and to pick it up. I get a ride to the dealership, and, as I turn onto auto center drive, they call me back to tell me the software wouldn’t upload onto the computer, and the car won't be ready until Thursday. Now I am pissed. They tell me the part will be in at 9, and they will have it done on a rush order. I ask for a rental car, and they tell me no (I’m used to Smythe Volvo in San Jose, who gives you loaner cars for ANY reason). So, at the very least, I ask for a ride to the dealership on Friday. They tell me no problem. <p>Friday rolls around, and at 11 am I call. He has to put me on hold, because no one has checked for the part, or given it to the service department. 4:30 rolls around, and the service guy asks if I am on my way to pick up the car. I inform him, that he told me that he had told me he would give me a ride to the dealership. He responds with "oh poop." The shuttle stops bringing people at 2:30. So, he gives the keys to the casher, so I can pick up the car after hours. <p>I get a ride to the dealership, 20 minutes after the service center closed. I get in my car to find grease on the floor mat, passenger seat, and center console. The plastic around the traction control is chewed up from being pried on, and there are scratches on the side of the center console. <p>To top it off, the carpet clip is back on... but instead of putting it on correctly, they GLUED it on, and there is glue dripped down the carpet!!<p>This is NOT acceptable work, by any means. I’m livid, and I don’t want to take my car back to this shop to get fixed. Does anyone have any advice as what to do about this situation? I have talked to Volvo North America already about the lack of a loaner car, and will be calling them again on Monday about the damages.<br>
 

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You already contacted Volvo North America, that was good. Next, I would contact the dealer and at least give them the opportunity to make it right. If that does not work, file a complaint with the Ca. BAR.
 

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Re: (Evil E)

Contacting Volvo was definitely the right thing to do. Good luck getting this resolved, I just wanted to add on that Smythe has apparently switched to only giving loaners to long-time customers. I had gone to them for a few things on the recommendation of another Volvo owner, and it seems like they've gone downhill a bit after they opened up another location and relocated the original one. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/frown.gif" BORDER="0">
 

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Re: Problem with the dealership- Aprox 1-2k in damages- Advice? (Burglar)

Burglar..........<p>It sounds to me like a "Murphy's Law" situation...anything that <I>could</I> go wrong....<I>did</I> go wrong!!<br>No dealership gets it 100% right everytime (nor does any other type of business for that matter!).<br>Here is what I would suggest.....write a letter to the Gen Mgr of the store. Be FACTUAL...not opinionated. Believe me...he will know you are upset and dissapointed!...what he SHOULD be trying to find is a positive solution to the situation...so give him that opportunity. COPY Volvo! Give him a "workable" time frame and ask him for his ideas on how to get the issue resolved? Don't make characterzations about his service dept ( at least not yet!)...don't belittle his parts dept....simply state that apparently things were miscommunicated and that a proper follow up was not done.<br>IF...you get no satisfaction from that...then DEMAND from Volvo that it be "made right"...and by another dealer if possible!<p>I have been in the car biz for 26+ years.....these things happen...they shouldn't but they sometimes do. HOW they are rectified is the true attitude of the dealership! I will go on record and tell you.....any GM worth his salt will do the right thing ...right now! No questions asked! They blew it!!! and they should ge grateful that you are willing to help them right the ship. If they don't..............take your businesss elsewhere my friend.<p><br>
 

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Re: Problem with the dealership- Aprox 1-2k in damages- Advice? (universityvolvoOSD)

Burglar,<p>I use these guys (infrequently) and bought my V70 from them when they were Empire Volvo in San Bernardino. Please post the rest of the story when (and if) your issues get resolved. Best of Luck. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/cool.gif" BORDER="0">
 

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Burglar: whats the latest and greatest with your situation? Has everything been resolved through the dealer?
 

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Re: Problem with the dealership- Aprox 1-2k in damages- Advice? (universityvolvoOSD)

<I>It sounds to me like a "Murphy's Law" situation...anything that could go wrong....did go wrong!!<br>No dealership gets it 100% right everytime (nor does any other type of business for that matter!).<br>Here is what I would suggest.....write a letter to the Gen Mgr of the store. Be FACTUAL...not opinionated. Believe me...he will know you are upset and dissapointed!...what he SHOULD be trying to find is a positive solution to the situation...so give him that opportunity. COPY Volvo! Give him a "workable" time frame and ask him for his ideas on how to get the issue resolved? Don't make characterzations about his service dept ( at least not yet!)...don't belittle his parts dept....simply state that apparently things were miscommunicated and that a proper follow up was not done.<br>IF...you get no satisfaction from that...then DEMAND from Volvo that it be "made right"...and by another dealer if possible!</I><p>This is excellent advice; I am much more willing to bend over backwards when I receive a complaint in a reasonable manner the first time a problem occurs. It is unfortunate, but there are some individuals in every line of work that don't care about what they're doing. Regardless of the business, it is most important that you speak to a decision maker if your initial request for help is not satisfied. Good luck.
 
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