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833 Posts
Hi all,

Our 2012 XC70 has about 100K miles and runs great except for the tailgate. Pressing the interior, remote, or rear door buttons all activate the opening sequence normally until the tailgate almost reaches the top of its travel. Essentially, it goes up about 80% of the way and stops. If manually pushing the door up the rest of the way, it almost stays up but the slightest downward pressure will see it drop back to where it stopped on the way up.

From reading the forums here I think the problem is failure of the two gas springs but I don't know how to diagnose it with certainty. Can anyone help?

One way to check if it is set uncorrectly, or if a part is needing replacing is:

Open the trunk, and push it up until it doesn't go any further. If the trunk drops back down to where it used to be, you need to replace the struts. If the trunk drops only like maybe an inch or 1.5inches then something bumped it, and it wasn't set correctly.
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