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What would you do?<p>Had our FIRST new Volvo only a month. SERIOUS TROUBLE.<p>Have owned (still own) several 122s, 140, 164 - built engines and restored pre '73 Volvos for years. Lusted after a new AWD wagon.<p>After 20+ years of loving Volvos I was finally able to afford a new one (with incentives) for my wife to drive the kids around in. Got a great deal on a 3.2 on 18 June. I was so thrilled.<p>And after years of calling me crazy, my wife fell in LOVE with Volvo. She went on and on about how much she loved her new car. We thought we were getting the safest car we could afford for her and our two little ones. Heaven.<p>BUT: after a long 4th of July weekend of driving I went to start it. Squealing and rattling under the hood. LOUD! I called the dealer right then (Sunday), very concerned and wondered what it could be and if I should have it towed in. Told to drive it in the next morning: "It runs, right?"<p>Drove it in, noticing weird steering - not too bad, but weird. Service guy popped the hood immediately and topped up the steering fluid saying that "sometimes they arrive from the factory a little low and need to be topped up". He had me drive it around the block - squeal went away. Still rattled a bit. Felt better. Tried to forget it.<p>Last Sunday went up to Maine for a long drive with the family - I thought I heard a slight squeal, so planned to bring it in the next AM. Half way to the dealer it started to squeal. 5 min from the the dealer it started lurching suddenly when turning - with almost no steering control at all, vibrating like mad. Skipped around corners - glad wife was not driving. <p>Dealer took it right in and after a short wait told me they were replacing the entire steering rack (under warranty) - it had failed completely. Dealer is still working on the car (day 4 tomorrow with loaner - I don't like the S602.5T - boring).<p>Wife is petrified to drive the car. No confidence in the car. Our entire concept of Volvo has been killed. Dealer has been pleasant, but I don't know WHAT to do. We are very upset, after spending such a chunk for a premium car that could have killed me/my family.<p>I have not found related recalls for this particular model but I found a scary one for other '08 / '09 Volvo models:<p>"Model Affected C70<br>Potential Units Affected 1020 <p>Recall SummaryVOLVO IS RECALLING MY 2008-2009 VEHICLES. A SECTION OF THE POWER STEERING RETURN LINE HOSE WAS NOT PROPERLY VULCANIZED (CURED) AND DOES NOT MEET SPECIFICATIONS. IF THE POWER STEERING RETURN HOSE FAILS, A SUDDEN RUPTURE OF THE HOSE CAN OCCUR. <br>ConsequenceTHIS CAN RESULT IN A RAPID DRAINAGE OF THE POWER STEERING FLUID IN THE SYSTEM AND A COMPLETE LOSS OF POWER ASSISTANCE, INCREASING THE RISK OF A CRASH. "<p>Wife was in tears when I told her her car would be "repaired" soon. <p>Again, dealer has been pleasant and responsive - good listeners, kind. Apparently Volvo is taking this very seriously. But we feel stuck with an unsafe car that we don't want to drive.<p>What would you do? <p><br> <B></B>
 

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Re: Power steering completely failed at 1500 miles: 2009 XC70! (nc)

I also am a long time older-Volvo owner who has purchased my first-ever brand new Volvo (XC60) - it is great and I'm more impressed by this vehicle than by any new car that I've driven for a long time.<p>I'm sure that I would be less than thrilled if I had a major component failure - but it's always possible and I don't think I'd take it as hard as you have. Reading through your message, I would say - politely and truly with no offense intended, but honestly speaking - that perhaps you and your wife may be reacting in an overly emotional and over-wrought fashion. It is perfectly understandable that your enthusiasm balloon has been burst by the reality of the problem, but as I read your post:<p>a) You have had one problem so far. Yes, a somewhat major issue compared to something like a broken piece of trim or a faulty windshield washer, but it's still one issue.<p>b) Your dealer seems to be handling the problem with the correct attitude and attention, although I would say that your first problem report should probably not have been dismissed so easily. They should probably have taken the car for a good checkout drive with you along. I've read many many worse reports of dealerships denying, evading and prevaricating - not happening to you at all.<p>c) It is possible that the fault is actually due to an assembly error at the Volvo factory, but it sounds very likely that the rack was bad from Volvo's supplier, and so in this case there might not have been much Volvo could do. Having said that, the way to reduce these issues is for the problem to be reported up the chain, the bad rack sent back for analysis, Volvo to have their QA department follow it up with the supplier and so on. I'm not sure that will happen, but it's what Japanese manufacturers do and they are very diligent about it (they also debug their new models in Asia for a couple of years before introducing them to the US market - Volvo doesn't have that luxury). The suppliers as well as Volvo have to feel the pain and accountability of providing defective or unreliable parts<p>I have known for years, and I've said to anyone who asks me about Volvos (old or new models): Volvos are well built, safe and actually very nice cars, but (along with all other European brands) they are not the champions of trouble-free motoring. If you want a car that <U>probably</U> will not suffer any problems for 100K miles, buy a Toyota or a Honda - really. I feel this is a correct statement, yet I choose to buy and drive Volvo instead of Toyota or Honda, because for me that is not the only, nor even the primary consideration.<p>If you continue to have big problems with the car, then it might be understandable that you would be upset. But really, one issue like this does not warrant you or your wife to "lose complete confidence in the car". There are no guarantees that you won't have another problem or two in the next year - here's hoping you don't - but I do believe that your new Volvo is much less likely to strand you than any of your old ones.<p>At this point, your situation warrants no more than a good story and a reality check on the Volvo love affair (sorry, "Löv" affiar)...<br><BR><BR>
<i>Modified by jhalbert at 12:30 AM 7-30-2009</i>
 

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Re: Power steering completely failed at 1500 miles: 2009 XC70! (nc)

What would I do?<p>Relax, fix the car and continue enjoying it...<p>Stuff happens with any brand and model...The most important thing is not loosing the perspective. The car you have IS NOT GOING TO KILL YOU OR YOU FAMILY. Look at the mirror and repeat it 5 time aloud... <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0"> <p>FYI.<p>For the first 30 years of my life I drove cars WITHOUT power steering. I had Audi 100 w/out power steering even here in US. When the lost of power happens, it is not the end of the world...you need to be ready, slow down and steer off road...
 

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Re: Power steering completely failed at 1500 miles: 2009 XC70! (nc)

First of all, you don't have an unsafe car. You have a car with a defective part. It sucks, but it can happen. NOTHING designed or built by man is going the 100% perfect. that is why new cars have warranty's.<br>Even the best of them break from time to time.<p>So, get the car fixed and enjoy it.
 

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Can happen with ANY car, any brand. So long cars are built by humans, defects will exist. They are machines with intrinsic defects in manufacturing and design.<p>Do you honestly believe that driving a Mercedes, BMW or even a Toyota means a 100% guarantee of no defects? The safest and most realiable car is one that does not exist.<p>As to that particular car you are driving, your only option is to sell it or exchange it if you are psychologically not comfortable with it anymore. But the next car you get may also have component failures.
 

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Re: (rovermark)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>rovermark</b> »</i></TD></TR><TR><TD CLASS="quote">Can happen with ANY car, any brand. So long cars are built by humans, defects will exist. They are machines with intrinsic defects in manufacturing and design.<p>Do you honestly believe that driving a Mercedes, BMW or even a Toyota means a 100% guarantee of no defects? The safest and most realiable car is one that does not exist.<p></TD></TR></TABLE><p>Yep,<br>The worst component failure I ever had was with Honda Accord, where I lost all braking power due to the large cavern (the casting defect) opening in the master brake cylinder, while I was coasting to the red light at ~ 30-35 MPH with a whole bunch of cars in-front of me.<p>Luckely, I was in the right-most lane and used the curb as a make-shift braking system. Had to replace a tire and a rim afterwards.<p>Does it mean that Honda Accord is an unsafe car? Nope, I do not think so....<p>I drove that car for another 1-1/2 year and passed it on my first cousine, who drove it for another 5 or 6 more years with no problem.
 

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Re: Power steering completely failed at 1500 miles: 2009 XC70! (nc)

Any brand has its flaws...<p><A HREF="http://www.msnbc.msn.com/id/32240489/ns/business-autos/?gt1=43001" TARGET="_blank">http://www.msnbc.msn.com/id/32...43001</A><p>
 

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Re: (gascos80)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>gascos80</b> »</i></TD></TR><TR><TD CLASS="quote"><p>Yep,<br>The worst component failure I ever had was with Honda Accord, where I lost all braking power due to the large cavern (the casting defect) opening in the master brake cylinder, while I was coasting to the red light at ~ 30-35 MPH with a whole bunch of cars in-front of me.<p>Luckely, I was in the right-most lane and used the curb as a make-shift braking system. Had to replace a tire and a rim afterwards.<p>Does it mean that Honda Accord is an unsafe car? Nope, I do not think so....<p>I drove that car for another 1-1/2 year and passed it on my first cousine, who drove it for another 5 or 6 more years with no problem.</TD></TR></TABLE><p>I had a power steering pump lock up on the interstate on my 1995 Accord. Talk about pretty freaking interesting problem with your steering. Lost the pulley and serpentine belts when the pump locked up as well.
 
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