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FINALLY!!! Thanks for posting
 

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Got a message that the "brandon" Polestar web shop doesn't supply to the US, and sent me through this link instead.

http://www.cmgestore.com/vol2/

Of course, there is no Polestar stuff there. What gives?
 

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Got a message that the "brandon" Polestar web shop doesn't supply to the US, and sent me through this link instead.

http://www.cmgestore.com/vol2/

Of course, there is no Polestar stuff there. What gives?
That's so weird that they don't ship to the US, then they should list USD pricing and they shouldn't have sent me an email to US-Region owned vehicle about the Web Store to purchase merchandise.

Sad, I really wanted that black coat they have listed.
 

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I tried to order from the Polestar web shop and ship to the US, but Brandon cancelled the order saying I must order from the CMG web store. Something about having me avoid possible US customs costs. Of course none of the Polestar products are on CMG.
 

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That's odd. Don't understand why they would have had an email conversation with me about specific items and shipping times. Then again I haven't yet placed the order so it sounds like I'd have the same experience that you did...

Also odd that they'd offer a USD currency option with no intent to ship to US.
 

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I tried to order from the Polestar web shop and ship to the US, but Brandon cancelled the order saying I must order from the CMG web store. Something about having me avoid possible US customs costs. Of course none of the Polestar products are on CMG.
Exactly what I got.
 

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I thought the international buyer is responsible for paying all customs? Why would Brandon care?
 

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I find that odd as well. I've ordered plenty of stuff from overseas and had no issues with paying the extra fees.

I also think it's odd that they direct you to that Volvo "lifestyle" store and there is no Polestar material at all. I'm sure there's a delay until that stuff makes it to the Volvo lifestyle store, so why not provide the info on when that might be?
 

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I received a follow up email from Brandon. They replied they do ship to the US for Polestar web store orders. They said I could reorder for delivery to the US and apologized for the confusion.

I suspect the confusion came from the Volvo's Global Lifestyle Collection web store which is also managed by Brandon. Volvo has restrictions of not shipping orders from that web store to China, Japan, Russia or US. Instead they redirect those customers to order from the local Volvo web stores in their countries.
 

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How can we convey this to them when we re-order our stuff? Did they give any suggestions?
 

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The Brandon rep who handles the Polestar web store orders now understands they can ship to the US. Just place a reorder.
 

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Thanks, Opus.
 

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Ok, I ordered some items from the Polestar web store and got them shipped to the U.S. But I got nailed on some excessive duties ($60+ on $250 USD).

Apparently there is a 27% US duty on imported products with man made fibers. I had two jackets in the order that were polyester. I expected to pay taxes and not some crazy duty like that.

If the imported package is over $200 USD then US customs will collect duties and taxes on it. At least their processing fee of $7 is reasonable. Still next time I'll keep such orders under that threshold. Argh.

You have been warned. :)
 

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Ok, I ordered some items from the Polestar web store and got them shipped to the U.S. But I got nailed on some excessive duties ($60+ on $250 USD).

Apparently there is a 27% US duty on imported products with man made fibers. I had two jackets in the order that were polyester. I expected to pay taxes and not some crazy duty like that.

If the imported package is over $200 USD then US customs will collect duties and taxes on it. At least their processing fee of $7 is reasonable. Still next time I'll keep such orders under that threshold. Argh.

You have been warned. :)
Thanks for the heads up. Is that $200 for product only not including shipping costs, etc.?
 

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Don't know if shipping is included in the customs threshold. I talked to UPS brokerage. Don't really care to call them again. ;-)
 

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jacket

One of the jackets from my Polestar order is too big for me so I will sell it instead of ship it back to Sweden. Offering it to a Polestar owner here before I list it on eBay. It lists for $235 USD on the Volvo US web store. I'm asking $150 USD + $15 USPS tracked shipping. PM me if you are interested.

Polestar Jacket - L (large)
This jacket is the ideal weekend wear as the black fabric is both breathable and waterproof plus there's a hood that zips away into the collar, while retaining a smart look to fit in around town. The exclusive details of zips and coordinating piping along with the Polestar logo add an edge to the overall style.





Sizing chart:
http://cdn1.brandoncompany.com/docs/Brandon_International_Size_Chart_2013.pdf
Have you sold jacket yet?
 
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