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Discussion Starter · #1 ·
Well, I think I may have a defective dash cover, the leather part that goes over my cluster. Right when I bought the car it was peeling on the leading edge, towards the windshield and I had it fixed (Volvo would not warrant it claiming 12months/12K miles is the only warranty that would cover that). Well, now it's peeled off right in front of my steering wheel. <p>Shouldn't this be a clear cut case of something that should be covered under warranty? This is obviously a flaw on my car from the factory. <p>I don't want to pay to have it re-stretched again, mainly because it seems like it should be a warranty claim, cut and dry.
 

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Re: Peeling Dash (Husker Z)

I have never even heard of it peeling. I figured if it was going to mine would have, I have no garage and it sits without being driven most of the month. Only had it since July 2003.
 

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That happened to my VR as well. The curve part right over the cluster was peeling like yours. My dealer covered it under the factory warranty. <br>I don't see why they wouldn't cover that under the factory warranty regardless of mileage.
 

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Discussion Starter · #4 ·
Re: (dmvee70r)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>dmvee70r</b> »</i></TD></TR><TR><TD CLASS="quote">That happened to my VR as well. The curve part right over the cluster was peeling like yours. My dealer covered it under the factory warranty. <br>I don't see why they wouldn't cover that under the factory warranty regardless of mileage.</TD></TR></TABLE><p>My thoughts too, I've never even heard of a 12 mo/12K mile warranty on these cars. That was my first trip to Superior as well, since then I've purchased their pre-purchased maintenance program and a $35K XC90, so I would hope they would treat me right.
 

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Re: (Husker Z)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Husker Z</b> »</i></TD></TR><TR><TD CLASS="quote"><p>My thoughts too, I've never even heard of a 12 mo/12K mile warranty on these cars. That was my first trip to Superior as well, since then I've purchased their pre-purchased maintenance program and a $35K XC90, so I would hope they would treat me right. </TD></TR></TABLE><p>This is the 'Adjustments' warranty. It is valid for 1 year/12,000 miles/20,000 kilometers. Take a look in the Warranty Information section of your manual to see all the warranty details.<p>Perhaps your dealer thinks this falls under 'Wear and Tear Items'<p>Wear and Tear Items<br>As part of your vehicle’s normal service and maintenance<br>requirements, certain parts may need to be<br>replaced due to wear and tear. Since these parts are<br>consumed at varying rates, replacement is based on<br>the operation and condition of your vehicle and on<br>fixed schedules under normal operation and use of<br>your vehicle. These items include, but may not be<br>limited to, the following list: filters, fuses, belts, brake<br>pads, brake rotors, remote keyless entry system batteries,<br>wiper blades, clutch lining, shock absorbers, floor<br>mats, upholstery/rugs, etc.<p>Replacement of these items are the owner’s responsibility,<br>with the exception of those items covered<br>during the Adjustments Coverage Period (refer to<br>page 12) or where specific manufacturing defects may<br>be demonstrated.<p>and Page 12 says ...<p>Adjustments Coverage<br>Adjustments which are refinements to the original<br>factory fittings and alignments, and which are required<br>as part of the break-in period, will be made<br>during the Adjustments Coverage Period. Exceptions<br>are items covered under normal maintenance services,<br>including Pre-Delivery or items excluded in the New<br>Vehicle section. The duration of the adjustment coverage<br>is twelve (12) months or 12,000 miles/20,000<br>kilometers, whichever occurs first.<br>The term “Adjustments” as used in this warranty<br>refers to minor repairs not usually associated with the<br>replacement of parts or normal maintenance service<br>items. Parts which are covered for replacement because<br>of wear during the Adjustments Period only are:<br>wiper blades, remote keyless entry, navigation, DVD<br>and headphone, system batteries, brake pads, brake<br>rotors, shock absorbers and clutch lining. These items<br>may also be covered under the Basic Warranty Period<br>if manufacturing defects cause the failure. Examples of<br>labor only repairs which are covered during the Adjustments<br>Period are wheel balancing, window regulator<br>adjustment and hood adjustment.
 

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Discussion Starter · #6 ·
Re: (jclough)

Thanks for that clarification although I'm not sure this would fall in either of those categories. This seems to pretty cut and dry a manufacturer's defect, the glue is simply not holding and it's the second time its failed, in two separate places. <p>Thanks again, that was very insightful. <IMG NAME="icon" SRC="http://********************/smile/emthup.gif" BORDER="0">
 

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Re: (Husker Z)

You're very welcome. Glad to contribute. For what it's worth, I completely agree with you; it should definitely be covered.<p>Perhaps if you took your warranty manual in with you and had a nice, friendly chat with your Service Advisor and politely ask him to explain why he thinks the dash problem fits in the Adjustments Warranty only, you might get somewhere.<p>If not, you can escalate it to the Manager, the owner, and finally VCNA. It's worth a try.
 

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Discussion Starter · #8 ·
Re: (jclough)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>jclough</b> »</i></TD></TR><TR><TD CLASS="quote">You're very welcome. Glad to contribute. For what it's worth, I completely agree with you; it should definitely be covered.<p>Perhaps if you took your warranty manual in with you and had a nice, friendly chat with your Service Advisor and politely ask him to explain why he thinks the dash problem fits in the Adjustments Warranty only, you might get somewhere.<p>If not, you can escalate it to the Manager, the owner, and finally VCNA. It's worth a try.</TD></TR></TABLE><p>That's going to be my approach. I have a great relationship with the guys down at Superior and they have done a great job on both the R and the XC90, so I hope this will be no exception. Again, I bought their pre-purchased service plan for the R up to 52,500 miles and spent a lot on the XC90 as well, I would think they would treat me right.
 

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Re: (Husker Z)

It is a Customer Loyalty bonus that they give, not Dealership Loyalty. Which is why I only use them for test drives. Save the bending over for the Service Department when you really need them. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0">
 

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Mine has peeled as well and wasn't covered under warranty. I picked one up from one of the guys parting out an R. I think the problem is that I was conditioning that leather, and when it picks up moisture it tightens up just a little bit. I'm just going to do a light conditioning/wipe down from this point on.
 

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Discussion Starter · #11 ·
Well, we'll see how it turns out, I'll probably just have them look at it at my next service in 5K miles or so.
 

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Best of luck to you. Once they looked at mine, there were no questions asked. Right then and there it was determined to be a warranted part.<p>I just don't see the reasoning of it being a wear and tear part at all. How does a leather just come loose from the dash/cluster area? <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0">
 

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Re: (dmvee70r)

ok, call me an idiot, but that stuff is really leather??? i thought it was some plastic-synthetic material. i've been treating it with rubber/vinyl conditioner this whole time! <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/confused.gif" BORDER="0">
 
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