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First let me start out by stating I’m in CT. A few weeks ago I called a reputable European auto mechanic that I hadn’t been to before to service my 95’ 850. In my previous Volvo (c30) I had always taken it to a mechanic that I had gone to for over 10 years but unfortunately he passed away last year. I recently purchased the car and it had high miles and was showing signs of PCV system needing to be replaced, also the previous owner had stated it was never serviced. So I called the mechanic to get a quote over the phone (first mistake was not recording the call). I told him the entire pcv system needed to be replaced, he asked for some info about the car and said he would get back to me with a quote. He called back a little later and told me with parts and labor that it would cost between $670-$750. I agreed because that price aligned with what I had seen online. He said he would have the car ready in about 2 business days. So I dropped the car off and everyday after the 2 days he says that “it’ll be done tomorrow we’re just finishing it up”. My car ended up being there for a week till he lets me know it’s ready. Tonight I go to pick it up and he has an invoice for $1350!! I couldn’t believe it, I told him that that was almost double what the agreed amount was and that if it was going to cost that much for he should have let me know. I told him that I would not pay that amount as it was totally unfair practice. He told me the job is very involved and it was no easy fix. I watched countless videos on this fix as I was preparing to tackle it myself but my work schedule had not allowed me the time, but it seems fairly straight forward. I know that you can hit some snags but he had a lot of time to let me know what was going on. Anyways, I told him that the price was ridiculous and told him I’d talk to someone about it. I left the car and talked to a close friend who is a lawyer and she asked for the information about the shop, the quote, and the work done and will be in touch with them. I just don’t like the idea of there being bad blood especially when they have my car in their possession. The guy at the shop I talked to was actually very nice and I wasn’t being rude either I just told him the price was not fair and that I couldn’t in good conscious pay the price he was asking. Anyone else have an experience like this? What was the outcome?
 

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First rule of the internet is never ask for legal advice on the internet.

But with that broken and out of the way... it would vary a bit on state laws but generally I would think there is some consumer protection there for you.

But I would go to a Volvo shop, and ask them the time Volvo says the job costs and ask for that as a written quote. Then use your shops labor rate for the job, and the parts cost invoiced by your shop. I'd present this to the shop and see if they'll honor that labor time at their rate, and the parts... IMO thats the only fair way for both of you. I agree that their inexperience with a job shouldn't cost you. Had you taken it to a Volvo shop, you would have been charged for the time it's supposed to take. A good tech can get it done quicker and make extra money that way. But if the new guy gets it and it takes him an extra hour, the customer doesn't pay for that extra hour.
 

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One word: Paragraphs!

Now thats over, always get a written quote before even taking the car in....... PCV system refresh should be a VERY stardart straight forward job and there should be min variables with what is involved.

Like suggested above, call your local Volvo dealer as well as Volvo specialists in your area and ask them for quotes for the same service. They all should be able to give you quotes over email as well.

But at the end of the day, you do not have anything in writing from this shop and they have your car. Lets all hope that they used OEM or OEM quality parts for the job and it is not actually something that you will end up re-doing anytime soon.

Please keep us posted & GL
 

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What shop is this?

Would be very helpful to know what was actually performed/replaced/done ect.
 

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Discussion Starter #6
Thanks for the advice.

This 850 is only a secondary vehicle for me and something I just had a good time driving. So it’s good that I don’t immediately need the car back but like you said, I’m not really holding any cards here. I have nothing in writing but they have my car.

My lawyer friend is drafting a letter to them now to send tomorrow that basically says I ever agreed to said price. If I heard that price from the start I would NEVER take my car there.

I also just emailed a local Volvo dealership and a performance Volvo shop (one that I would have taken my 850 to instead had I known they existed before tonight) asking for a quote for the job I had done.

Whatever happens, I’ve learned my lesson.
 

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Discussion Starter #7
What shop is this?

Would be very helpful to know what was actually performed/replaced/done ect.

Lydell Motors LTD

$600+ dollars in parts for PCV system (don’t even know how that’s possible) and the rest is labour.

What’s weird is I just went to their google review page and 5 hours ago, just after the left the shop they had a new review that states

“Nice people and very knowledgeable. Replaced the PCV system on my 1994 Volvo. Finding parts was an issue but they got it done. I’ll use them again when needed.”

That review was left by someone with no other reviews or contributions at all, the same service, on the same car as me just after I leave the shop upset that I was charged way too much.

Seems like a pretty crazy coincidence...
 

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Dude you're right in my neck of the woods. Why not Rolling Motors?

I bet they bought the parts from Volvo at list price and charged book time. Cause Gangras is literally up the street. If not, good god who knows what theyre doing.
 

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Discussion Starter #9
Dude you're right in my neck of the woods. Why not Rolling Motors?

I bet they bought the parts from Volvo at list price and charged book time. Cause Gangras is literally up the street. If not, good god who knows what theyre doing.

Literally just found out about rolling motors after I got home from this shop. Funny enough I’ve watched tons of bens videos and didn’t even know he was from Connecticut. Never really felt confident enough to work on my c30 so it usually got maintained at the dealership but I’ve been really getting comfortable with working on my 850 myself (should have made the time and tried tackling this job myself).
 

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Literally just found out about rolling motors after I got home from this shop. Funny enough I’ve watched tons of bens videos and didn’t even know he was from Connecticut. Never really felt confident enough to work on my c30 so it usually got maintained at the dealership but I’ve been really getting comfortable with working on my 850 myself (should have made the time and tried tackling this job myself).
fight it if you can but be prepared to pay and chalk it up as a learning experience. this is why I try to do everything myself if I can. RobertDiY videos on youtube are quite helpful in that regard.
 

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$600 in parts? Get a list so we know what was done. Labor for the breather box is only like 3 or 4 hours if I remember correctly.
 

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That's an absurd price. $600-700 seems to be the going rate to refresh the PCV. It's really not complicated; manifold off and it's all right there.
 

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Discussion Starter #14
$600 in parts? Get a list so we know what was done. Labor for the breather box is only like 3 or 4 hours if I remember correctly.
They should be emailing me with the invoice shortly. I don’t know if I mentioned or not but I am waiting for quotes for the same job from 2 of my closet Volvo dealerships. Will post here when I have the information. I posted this on Reddit as well but they had the idea of having someone else call the shop and ask for a quote on the PCV job. Maybe using another car on the p80 platform to not make it so obvious.
 

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They should be emailing me with the invoice shortly. I don’t know if I mentioned or not but I am waiting for quotes for the same job from 2 of my closet Volvo dealerships. Will post here when I have the information. I posted this on Reddit as well but they had the idea of having someone else call the shop and ask for a quote on the PCV job. Maybe using another car on the p80 platform to not make it so obvious.
use a 98 s/v/c70 because the pcv and a ton of other stuff changes 99+
 

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There is no way that should cost 1350, I've done quite a few PCV's on P2 platforms and never had parts come out to be more than 375. Labor should be more than 4 hours MAX.
 

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Discussion Starter #18
UPDATE:

So this evening I took a drive past the shop and there my car was, sitting right out front.

I had an idea. I called my lawyer friend and asked her if it was illegal to write out a check for the estimate amount, leave it in the drop box, get in my car (with my extra key) and go.


She thought for a moment and said that it’s my vehicle so it’s not like I’m stealing anything, what they did (charging me way more without notice) was illegal and they have no right to withhold my car from me. She said that the only thing they might have on me would be “trespassing” because I would on their property after hours.

I’ve never been arrested and I’d like to keep it that way so I didn’t feel like taking that risk. So I went on my way to the grocery store. When I left I happened to see a hit and run, a pretty bad one at that. So I call the police as catch up to the runner to get their plate number, they take my info and say an officer would get back to me with some questions. So he called me back to get some info, then I asked him about my situation with the mechanic. He told me I am not breaking any laws by going there to get my car, especially since I’m paying them what they originally told me I would owe, and I wouldn’t be hopping any fences or opening a gate or anything. He even said he would meet me there if I wanted.

So I wrote out a note to the mechanics that said what they did was illegal and predatory, that I’ve been driving these old volvos for years and know that their price is a money grab for them. I told them to contact my lawyer if they have any questions and that I will be happy to meet them in small claims court if they wish to do so. I even gave them 10% on top of their estimate.

Anyways, happy to have my car back but my idle is absolutely terrible now! Anyone ever experience this after a pcv job?

Thanks for all the advice everyone
 

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Anyways, happy to have my car back but my idle is absolutely terrible now! Anyone ever experience this after a pcv job?

I had a bad idle after I did my PCV system. Do a check of the vacuum lines near the intake manifold. I had a vacuum leak at the PTC valve.
 

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Discussion Starter #20
Anyways, happy to have my car back but my idle is absolutely terrible now! Anyone ever experience this after a pcv job?
I had a bad idle after I did my PCV system. Do a check of the vacuum lines near the intake manifold. I had a vacuum leak at the PTC valve.
Will check that out tomorrow, after a quick search on this forum it seems to be a pretty common problem but solutions can be all over the place. Thanks
 
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