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Ordering an XC90 (UPDATED April 4, 2003!)

<B> <I> <U>Updated on April 4, 2003</U> </I> </B> <p><br>Here are some simple steps to follow, if you have decided to buy/lease a new XC90 from a Volvo Retailer. We, as a Retailer, have followed these simple steps from the beginning (Spring 2002) and have continualy refined them (not rocket science, though!) based on actual experiences and input from customers and staff alike:<p> <B> <U>1st step:</U> </B>Call your local (or otherwise favorite) Retailer and make an APPOINTMENT for a test-drive. An appointment? Yes. That will minimize the chances of you waiting for some time for a test-drive since most Retailers only have two XC90s as demos and countless people are interested in test-driving them. You will also get a feel about the particular salesperson that you talked to on the telephone; this should make the next step (actual meeting) more comfortable for both of you. As far as the appointment is concerned, stay away from mid Saturday times and/or 6:00pm appts. during the week. They tend to be the busiest and you may be forced to wait longer than expected. Waiting can get you frustrated thus starting your whole experience on a sour note.<p> <B> <U>2nd step:</U> </b> After the test-drive, find out how long the waiting list (of that particular Retailer) is. If you find out that there are 20, 30, 40 or whatever orders ahead of you, don't despair! Ask him/her if you could get a car sooner by being flexible on colors/options. You may be surprised; For example, my waiting list is deep into July/early August 2003 (at this time). The models that are HOT right now are <B>XC90 2.5Ts w/ the Versatility package</B>. If you want one of them, you are looking into mid to late summer 2003. I ask people, who are in a hurry, to consider a T6. I posed the same question to newcomers and some of them opted to change their preferences, therefore getting a car sooner than anyone else!<p> <B> <U>3rd step:</U> </B> Assuming that there is a mutual level of respect and trust (if not, skip this process and work on establishing this first, do not get hang up on "just ordering an XC90"), ask your salesperson of the estimated arrival date of either a pre-built or a custom-built unit. Understand that the ETA (especially if the car has not been built, yet) may change and get pushed back due to certain factors that are beyond your salesperson's ability. Certain options may push your ETA either further or pull it ahead. <p> <B> <U>4th step:</U> </B>If your order is going to be on a car that has already been built, it is simple, ask for the ETA plus status of car (FPF, COL, FC, LOVE, etc.). If your order is going to be on a car that has not been built, yet, again ask for the ETA and when the deadline for modifying would be. Remember, once that date goes by you cannot modify your order!<p> <B> <U>5th step:</U> </B>Once you and the saleperson work out the details as tohow the car is going to be built, place a deposit. Just a small note on the price issue (I am only writing this based on some recent experiences): please do not expect a discount and do not start pushing the salesperson for one. The supply is very limited and most Retailer staff are strained enough in order to balance the demand with whatever we are given. If you feel very comfortable with both the salesperson and the dealership go ahead and place the order, then you have the BEST VALUE. The relationship that will result is invaluable to both of you. Make sure that whatever has been discussed and agreed upon is on a <u>formal buyer's agreement</u>. The model, options, exterior color and trim have to be displayed IN DETAIL so that there are no misunderstandings. This is crucial and it will protect both parties from any undue frustrations, later on. You have the right to ask that a delivery date is entered in the agreement but understand that cannot be etched in stone. I would suggest, perhaps, writing something "delivery expected in the month of August 2003". If there is a unit (changeable or not) available, ask for the order confirmation sheet and make sure that the particular unit is marked "RETAIL" with your name on it! In this way, it is documented that the car is yours and it minimizes the small (but possible) chance that the car will be deallocated from your Retailer for whatever reason. A car marked "RETAIL" should be untouchable by anyone unless it is damaged in transit. So, having a buyer's agreement is #1 priority. Make sure that you have a copy signed by BOTH parties.<p> <B> <U>6th step:</U> </B>If you placed a deposit and you are on a waiting list you can ask what number you are or whatever. But it does not matter. All it matters is WHEN you would be allocated a unit and when it would arrive at the dealership. If your salesperson cannot tell you when they would be getting a new allocation, it is OK. Remember, he/she has not control over that process! Give your deposit, <U>draw a buyer's agreement</U>, and ask him/her to update you once a week about the status. Make sure that you call them once a month for any updates.<p> <B> <U>7th step:</U> </B>Once your order has gone through (and you will find that from your salesperson) and your car is starting to get built, you are only 8 weeks or so away from driving your new baby! At this stage, I would not bug the salesperson to letting you know each time the status of your order moves forward. Just ask him/her to inform you of any changes that would affect your order in a NEGATIVE manner. Ask them if the ETA has changed.<p>Summing it all up, being flexible with colors and options will help you immensely, get EVERYTHING in writing, have copies and ask for the order confirmation sheet that shows you have been assigned a unit.<p>If anyone has any questions, just post here or e-mail me; I will try to answer within 1 or 2 days.<p><br>Yannis
 

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Re: Ordering an XC90 (GrecianVolvo)

Yannis,<p>Excellent post, I am making this one a sticky. <IMG NAME="icon" SRC="http://********************/smile/emwink.gif" BORDER="0"><p>-Drew
 

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Ordering an XC90 with a trade-in

Yannis,<p>How is a trade-in handled when one orders a vehicle?<br>Does the trade-in get valued at order time or at delivery time?<p>crikey
 

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Re: Ordering an XC90 with a trade-in (crikey)

Since it takes close to two months (or more in some cases) for the ordered XC90 to come in, the trade should be appraised a couple of weeks before the vehicle arrives. We make all of our buyer agreements NON-BINDING when it comes to the trade. We tell the customer what the car is worth at the time the agreement is signed but we put it in writing that we will be reappraising the car when the XC90 arrives. Therefore, the customer expects some depreciation and he/she has plenty of time to sell their car in private which will net them more $$$ anyway.<p>Yannis
 

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Re: Ordering an XC90 with a trade-in (GrecianVolvo)

<BLOCKQUOTE>quote:<HR>Since it takes close to two months (or more in some cases) for the ordered XC90 to come in, the trade should be appraised a couple of weeks before the vehicle arrives. We make all of our buyer agreements NON-BINDING when it comes to the trade. We tell the customer what the car is worth at the time the agreement is signed but we put it in writing that we will be reappraising the car when the XC90 arrives. Therefore, the customer expects some depreciation and he/she has plenty of time to sell their car in private which will net them more $$$ anyway.<p>Yannis<HR></BLOCKQUOTE><p>Thanks for the reply, Yannis.
 

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Re: Ordering an XC90 (GrecianVolvo)

Yannis,<p>Great post, thanks for the useful info. Is there any way to know what dealers in a particular area (I live in Southern California) are likely to have the greatest number of XC90's allocated to them?
 

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Re: Ordering an XC90 (drlonline)

<BLOCKQUOTE>quote:<HR>Yannis,<p>Great post, thanks for the useful info. Is there any way to know what dealers in a particular area (I live in Southern California) are likely to have the greatest number of XC90's allocated to them?<HR></BLOCKQUOTE><p>Thanks. The larger the Retailer, the more XC90s allocated to them. The number of XC90s allocated to each Retailer is based on a running average of how many sales they report (sales of all models not just XC90s). <p>But, at the same time, going through a large Retailer does not guarantee that you will have an easier time in getting an XC90 assigned to you; they may have more units allocated to them but they also have a broader client base and more aggressive marketing. It's a catch-22, really. Just find a Retailer that you feel comfortable with and that has a great Service Department.<p>Yannis
 

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Re: Ordering an XC90 (GrecianVolvo)

Yannis, thank you so much for this post. I'm sure it'll help a lot of the people wanting the XC90 during this initial launch time. <p>Shameless plug. Yannis works for Sitllman Volvo in Westchester, PA. If you're thinking of ordering an XC90, I'm sure he can help you out. It's probably worth the travel.
 

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Re: Military delivery

Yannis:<p>OK how do Volvo dealers "really" feel about delivering a vehicle ordered via military sales overseas? I may be ordering a MY 2004 XC90 via military sales for direct delivery to USA, probably in the Sept time frame. <p>And while I'm there, I may order a second vehicle for a family member. What should I be aware of?<p>BTW one or both of these deliveries may be in the Philadelphia area. Any recommendations?<p>Thanks very much.
 

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Re: Military delivery (rkuehn)

<BLOCKQUOTE>quote:<HR>Yannis:<p>OK how do Volvo dealers "really" feel about delivering a vehicle ordered via military sales overseas? I may be ordering a MY 2004 XC90 via military sales for direct delivery to USA, probably in the Sept time frame. <p>And while I'm there, I may order a second vehicle for a family member. What should I be aware of?<p>BTW one or both of these deliveries may be in the Philadelphia area. Any recommendations?<p>Thanks very much.<HR></BLOCKQUOTE><p>I don't see why any Volvo Retailer would feel ambivalent about carrying out your order(s).<p>If you are planning for delivery in the Philadelphia area, I will be more than happy to help you out with the arrangements (ordering through the Military program, arranging for delivery wherever you are stationed and/or delivering in Philadelphia area).<p>Yannis
 

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Re: Military delivery (rkuehn)

rkuehn,<p>Regarding the military sales, you must be stationed oversea as you may know. If you are in an oversea assignment, you need to contact the Volvo Military Sales Office in your area for the purchase. The Military Sales Office can give you more details on the purchase and delivery.<p>If you buy one for your family member - if he or she is not your direct family member - while you are in oversea, it may be a legal problem i.e., a black market. You should check with JAG for legal issue before you get into any trouble for that.<p><br>[Modified by patriot, 5:48 AM 11-19-2002]<BR><BR>
[Modified by patriot, 5:51 AM 11-19-2002]
 

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Discussion Starter · #12 ·
Re: Military delivery (patriot)

<BLOCKQUOTE>quote:<HR>rkuehn,<p>Regarding the military sales, you must be stationed oversea as you may know. If you are in an oversea assignment, you need to contact the Volvo Military Sales Office in your area for the purchase. The Military Sales Office can give you more details on the purchase and delivery.<p><HR></BLOCKQUOTE><p>Any U.S. Volvo Retailer can also place a Military order...<p><br>Yannis
 

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Re: Military delivery (patriot)

Yes I'm a reservist called to active duty and am based in Europe. Of course given world events I'm not exactly sure when I'll be returning to the USA, not to mention my job, house, family, etc. So who knows how this might all play out. But thanks for the perspective.
 

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Re: Ordering an XC90 (GrecianVolvo)

Yannis~<p>It will be a long drive home to Texas, but what are the specs on the 4 remaining non-spoken-for December deliveries?? <IMG NAME="icon" SRC="http://********************/smile/emcrook.gif" BORDER="0"> Nevermind. I just realized you posted the 10 days ago. I am sure they are gone by now.<p>Kristin<BR><BR>
[Modified by Kristin, 6:10 AM 11-26-2002]
 

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Re: Ordering an XC90 (Kristin)

<BLOCKQUOTE>quote:<HR>Yannis~<p>It will be a long drive home to Texas, but what are the specs on the 4 remaining non-spoken-for December deliveries?? <IMG NAME="icon" SRC="http://********************/smile/emcrook.gif" BORDER="0"> Nevermind. I just realized you posted the 10 days ago. I am sure they are gone by now.<p>Kristin<p><br>[Modified by Kristin, 6:10 AM 11-26-2002]<HR></BLOCKQUOTE><p>I have only two left; one T-6 (Ruby Red/Graph L) and a 2.5T (Nautic Blue/Taupe L).<p>Yannis
 

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Re: Ordering an XC90 (GrecianVolvo)

I've been reading all of your comments on various posts and I thought you might be able to help me out with some confusion I've been having. I ordered (and put a deposit down) on an XC90 this past June. I was told I was 9 on the waiting list and that I would have my car sometime in november. Of course this changed, understandably, since the dealer has no control over when exactly the cars will be in. However, I put in a custom order on a "changeable" unit and the dealer told me everything was arranged and my car was ordered as I had specified. The dealer told me I would get my car the first week of Jan, which I'm ok with. However, just recently, I was told that I no-longer was able to get the Bi-Xenon's on my car and it was on its way without them. I know some people have asked you about this in other posts and I hope I'm not missing a previously stated fact by you, but the dealer told me there was absolutely no way I could get the car I wanted (or any version of it) with the Xenons. Even if I was willing to wait, it would be an indeterminate amount of time -- at least several months past February. Is this true? Are these things really hard to get?<p>Also, I've been in contact with a dealer who installs the things aftermarket using exactly the same equipment as Volvo does in the factory. (Leveling included etc..) Have you heard of this being a possibility and do you know how much something like this would cost aftermarket??<p>Thanks in advance for your help.
 

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Re: Ordering an XC90 (GrecianVolvo)

Yannis,<p>You still have the 2 T6's available for purchase? If so what options do they have in each of them? I'm interested.<br>
 

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Re: Ordering an XC90 (GrecianVolvo)

Yannis~I'd love to get one of the 2 you still have. I am nervous about going from my V8 to either of these engines. I don't really haul tail too often, but it sure makes merging into wicked traffic a breeze. Plus, I have gotten very bold with crossing traffic to turn. My Grand Cherokee has a good amount of power. I guess I really don't need it though. I am sure I will adjust to the smaller engine. I just hope my driving habbits can change too! I know I will regret no jumping on one of your 2 available xc90s. Maybe I will go out for another test drive on Friday. Thanks!<p>Kristin
 

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Re: Ordering an XC90 (Okirk)

<BLOCKQUOTE>quote:<HR>I ordered (and put a deposit down) on an XC90 this past June. I was told I was 9 on the waiting list and that I would have my car sometime in november. Of course this changed, understandably, since the dealer has no control over when exactly the cars will be in. However, I put in a custom order on a "changeable" unit <HR></BLOCKQUOTE><p>WHEN was that? <p><BLOCKQUOTE>quote:<HR>and the dealer told me everything was arranged and my car was ordered as I had specified. The dealer told me I would get my car the first week of Jan, which I'm ok with. However, just recently, I was told that I no-longer was able to get the Bi-Xenon's on my car and it was on its way without them. I know some people have asked you about this in other posts and I hope I'm not missing a previously stated fact by you, but the dealer told me there was absolutely no way I could get the car I wanted (or any version of it) with the Xenons. Even if I was willing to wait, it would be an indeterminate amount of time -- at least several months past February. Is this true? Are these things really hard to get?<HR></BLOCKQUOTE><p>Well, there was a <U>very brief</U> time when bi-xenon headlamps were off the order bank, but again...this was a very brief time. Your Retailer cannot control what is available and what is not but I would think that the appropriate thing to do would be to notify you if your order had deviated from what you had originally requested. Was everything else ordered, aside from the xenons?<p><BLOCKQUOTE>quote:<HR>Also, I've been in contact with a dealer who installs the things aftermarket using exactly the same equipment as Volvo does in the factory. (Leveling included etc..) Have you heard of this being a possibility and do you know how much something like this would cost aftermarket??<br><HR></BLOCKQUOTE><p>No, I have not and these lights are not available, yet, as a retrofit (I have already checked numerous times) from Volvo. So, I would definitely take those comments very lightly, if I were you.<p>Yannis
 

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Re: Ordering an XC90 (skyslimit)

<BLOCKQUOTE>quote:<HR>Yannis,<p>You still have the 2 T6's available for purchase? If so what options do they have in each of them? I'm interested.<br><HR></BLOCKQUOTE><p>Both cars are not T-6s (as you can see from my post a few lines up). One is a T-6 Ruby Red/Graphite L w/ Climate and Versatility packages plus Bi-Xenos and the other is a 2.5T Nautic Blue/Taupe L w/ pretty much everything: Climate package, Premium package, 17" Neptune alloys, Premium Audio, Navigation System, Bi-Xenon lights, Versatility package and Reverse Warning package. So, the 2.5T is more expensive (as equipped) than the Ruby Red T-6 but it has so much more equipment.<p>They are both slated to arrive by the middle of the 3rd week of December.<p>Yannis
 
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