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Discussion Starter · #1 ·
First, thanks to Swedespeed and especially Yanis for consistent and excellent information on this message board. I have been following the XC90 for months, and placed a deposit in October (unfortunately before the well written suggestions on how to place an order came out).<p>My dealer in Houston has decided to take maximum advantage of the shortage of Volvo XC90s by gouging its customers. For pre-ordered vehicles, like the one I am scheduled to receive in early March, they are charging $2,500 over MSRP plus they are "requiring" customers to purchase extras including sealant package, window tinting, etching and cargo net for around $2,100. When customers like me come in and reject the pricing adjustments and add-on's then they have really won. The dealer called me in last weekend to offer me one of these rejected vehicles. The cost only $8,000 above MSRP.<p>Last week I explicitly notified this dealer that I would not pay much above MSRP or pay for options that I did not order. The dealer business manager craftily suggested that I wait until my order came in because they might be able to decrease some of the cost above MSRP. Of course, their ploy is clear. They will gauge their ability to continue gouging their customers. If they are still able to get above MSRP from other customers, then they will not offer me a lower price and I will cancel my order. This will be exactly what they were hoping for as they will unload the car on some desperate sap and make more money.<p>From a couple of phone calls it is clear to me that other dealers in Houston do not have this customer-hating approach to business. Any recommendations for dealing with a dealer like this? It seems like my best approach is to cancel and move on to another dealer or another SUV.
 

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Re: Opportunistic Dealer (Houston)

Don't count on the other dealers (or particularly salespeople at the other dealerships) in Houston either. My experience hasn't been the same as yours at all. The signed agreement stated price at MSRP and I picked all add ons myself. <p>My problem is that the sales person that I first dealt with lied to me from the minute I set floor in the dealership (eg, where I was in their allocation). After giving me the ETA, I asked them repeatedly to confirm it, along with the status and the car and questions about other info.... package availablility and such that, based on info from Yannis, I KNEW they lied to me about.<p>Bottom line... about the time that my car was supposed to be DELIVERED(that they repeatedly confirmed) they told me that it was going to be at least another 3 months <IMG NAME="icon" SRC="http://********************/smile/emsad.gif" BORDER="0"> , and that the car hadn't even reached pre--production yet (no VIN or anything).<p>It got to the point where I was so tired of being lied to, that I was going to try at another dealership. The problem is that I already have so much time invested in the process. They are noow telling me that because of the "misunderstanding" I'm at the top of the list for cars that don't match what the others want, at MSRP, but I am so frustrated and have so little confidence that they are telling me the truth I am SERIOUSLY contemplating giving up and going with the BMW or Acura. <p><br>[Modified by houstontoo, 3:53 PM 1-11-2003]<BR><BR>
[Modified by houstontoo, 3:54 PM 1-11-2003]
 

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Re: Opportunistic Dealer (houstontoo)

It's a shame...especially when I read that you may not get a Volvo and get a BMW or Acura. Such short sight from these idiotsend up hurting not only our image as Volvo retailers but Volvo's image overall.<p>If you want to charge over MSRP fine...that's up to each individual store. But to load cars up with crap and take the over-MSRP charge to $8,000??? That's A$$inine!<br> <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <br>Yannis
 

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Re: Opportunistic Dealer (Houston)

Your experience sounds a lot like my dealings many years ago with Chrysler dealership with one of my first vehicle purchases. I ordered a van with specific options, but when I went to pick it up it had different wheels, several options I had not ordered, and lots of those dealer add-ons (to include an undercoating) that I did not want. I had already sold my other vehicle, and the dealership knew I was in a tight situation. This was in the start of the mini-van craze so they knew they could sell it. The manager of the dealership said, “Take it or leave it”. I ended up taking it, but drove 45 minutes to have it serviced at another dealership. Later I heard that the manager of this dealership had been jailed on some type of repair rip-off scheme. I was not surprised.<p>This is my first experience with Volvo and so far it has not been bad, with the exception that the sales-people do not appear to be that knowledgeable about the XC90. It seems to me, that if you are selling a product you should know more about it than the customer, but I have been given wrong statements about the 18” wheels, Xenon lights, etc.. In fact, I get more accurate info from this and other forums. There doesn’t seem to be that many “Yanis-types” out there who actually take the time to find the right answers. Seems that the sales people would rather try to BS their way through a sale rather than do a little research to get the correct information. <p>I haven’t picked up my vehicle yet, or had to deal with a service problem which will be the true test of the dealership. I did check out the service department as part of my research before ordering the XC90 and it seems very good, and the dealership has an incredible number of loaners so this should never be an issue. (on second thought, I don’t know if having lots of loaner vehicles is a good or bad thing……..maybe they have to have lots of loaners because so many Volvos are being repaired?). <br> <IMG NAME="icon" SRC="http://********************/smile/emsmilep.gif" BORDER="0">
 

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Re: Opportunistic Dealer (Houston)

That's horrible. So far the IL dealers are taking orders at current msrp, they are however requesting larger deposits if you want cloth seats or if you don't take any of the major discounted packages since they claim they don't want to be stuck with a 35K suv nobody wants since its the scaled down base version. <IMG NAME="icon" SRC="http://********************/smile/emthdown.gif" BORDER="0"> <BR><BR>
[Modified by webpj, 12:12 AM 1-12-2003]
 

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Re: Opportunistic Dealer (webpj)

You fellas in Houston call Michael McCann here in Austin at Roger Beasley Volvo. I got on the list late, he offered me several iterations before we found one that suits us. No hassle, no add ons, straight MSRP. That stuff from the folks in Houston is total BS!!!! No second thoughts about buying out of town if the locals are trying to screw you.
 

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Re: Opportunistic Dealer (gohode)

Thanks for all of the feedback. I have heard enough to think that the right answer is to just cancel my deposit immediately and move on.
 

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Re: Opportunistic Dealer (Houston)

What dealer are you guys going to? If you don't want to say in public please email me. I have a few good contacts with one of the dealers here in Houston.
 
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