Howdy everyone - just wanted to throw my hat in the ring here and pass along my experience. So much has transpired over the last 24 hours.
I own a 2015.5 V60 Cross Country with about 80K miles - is black and has that glorious beechwood interior. If you can't tell, I love my car and I can't believe what has transpired over the last few months. A few months ago I began noticing increased oil consumption to the tune of about 2 quarts every 1,250 miles. Which is pretty wild, but I had heard that as these Volvos age that they would consume a lot for reasons (to me until yesterday) were unknown. I topped off, and after another 1,500 I was shocked to find literally no oil on the dipstick. I thought I was losing my entire mind. I put 4 quarts of oil in the car and made an appointment with Volvo because of this consumption AND because I began hearing a dreaded ticking/pinging on acceleration. I could not get into my local Volvo for 3 weeks and in the interim had the oil changed at the local Jiffy Lube. Super smart and helpful folks there. When I drove away, oil was full and filter was replaced just to do my due diligence in the interim.
Yesterday I take my Volvo into my dealership service department to be told there was, once again, essentially NO oil in the car. They saw my Jiffy Lube sticker and suggested that maybe they hadn't filled it up all the way. (That made me angry. I'm not an idiot and neither are the Jiffy Lube guys.) They recommended an oil consumption test to which I refused. I had reset one of the odometers after getting my oil changed last and ensuring it was full. 712 miles for my car to consume the ENTIRETY of the car's oil. "Why would I pay for a diagnostic I know the answer to?" They said in so many words, that my engine was going to need to be replaced.
The team lead then returns to tell me that my engine sounds worse after the oil was changed and replaced. They literally couldn't tell me what was wrong, but they recommended I not drive off the lot. I left about 5 minutes later in my car. I arrived home flustered and completely shaken given the car that I take such good care of has deteriorated in front of my eyes. Like anyone, I got on google to find THIS forum which informed me of the class action suit. I emailed my service department leader and asked:
1) Whether the service department was aware of this suit that alleges 2013-2016 2.0L 4 cylinder and 2.5L 5 cylinder engines with faulty pistons/piston rings and if they were, why I wasn't made aware so I could something to prevent catastrophic loss that I'm facing.
2)What Volvo was doing to reconcile this issue to customers and what the dealership was going to do to reconcile this for me given my service record and honesty?
It took 24 hours, but they informed me with literally no fight that Volvo would be putting a new engine in my car. I highly recommend you fight this if you are having this issue and that you do your very best not to pay them for diagnostics that you don't need. This is faulty engineering and if you have a service department that is half worth a damn, they will do what is right. Call other volvo dealerships if yours does not work with you. I wish everyone the best dealing with this utter nightmare.