Re: (soledoc)
this is typically the case in any profession ...nobody likes being told how to do their job. Essentially, you are saying you want something for no reason. So play the game...give them a reason. Hesitation at acceleration. Keep it simple.Wait with the car when you bring it in, if they say thay can not verify hesitation suggest that they check for software. You get software, they get paid...no problem....I would not call VOLVO, you do not have a problem with your car and you may never have one. Do you really want the service dept. to know you as "the guy who cried to volvo" unless you really need to.Pick your battles wisely.