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Rockleigh, New Jersey (September 12, 2002) - Volvo Cars of North America, LLC. has launched the Volvo Express Service Program, now being offered to retailers throughout the U.S. and Canada.

Volvo Express Service offers eight convenient services that customers typically have performed outside the Volvo network: Brake Service (front and rear pads), Tire Service (rotation, balance and replacement), Battery Service (replacement or charge), Oil Change (not scheduled maintenance), Wiper Blades (replacement), Cabin Air Filter (replacement), Exterior Lighting (repair and replacement), and Exhaust (repair and replacement).

Customers appreciate flexibility and low prices when scheduling their cars for routine maintenance, and that's what Volvo Express Service delivers. It's a no-appointment-necessary, while-you-wait program for these eight common service items. Volvo factory-trained technicians using only genuine Volvo parts perform all services and everything is backed by Volvo's 1-year unlimited mileage warranty.

After piloting Volvo Express Service at more than 20 retailers, Volvo was encouraged with the results and elected to proceed with a national launch of the program. "We are very excited about the new opportunities this program opens up for Volvo and our retailers," said Joseph Conforti, Aftersales Development Manager and the project leader responsible for launching the program.

The pilot program showed that Volvo customers liked not only the convenience of Express Service but really appreciated that factory-trained Volvo technicians using genuine Volvo parts were performing the work.

"Volvo Express Service is convenient and that is clearly what our customers want," said Conforti. "Don't Call, Just Come is the tag line we developed for Express Service. It represents the no-appointment-necessary, while-you-wait service customers have come to expect when dealing with these routine maintenance items. The bottom line is that we want Volvo customers to come back to an authorized Volvo retailer for all of their service needs."

Pilot-program retailers saw increases in many facets of their service operation after implementing the program. Many were able to increase shop capacity and were able to put the same or even greater numbers of vehicles through the shop in addition to the Volvo Express Service jobs. They also showed an increase in market share over all areas of maintenance and light repair.

Express Service is designed to run as a separate business within a retailer's service department. It is recommended that retailers dedicate 1-3 technicians and service bays depending on the volume of service business.
 

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They didn't say how much these wonderful goodies were supposed to cost, did they? My dealer wants $156 for a 7,500 mile checkup (oil change) and $256 for the 15,000 mile check (Oil change & swap cabin air filter.)

Ouch. With an S60 and S80 in the family this runs into major dineros real quick.

Fortunately the oil change on these cars is so easy! I did the 30,000 mile check on my wife's S80 last month (including the spark plug swapout).

I guess they're looking for the mechanically averse to bring the cars back to the dealer, but if anyone has even a modicum of mechanical aptitude the servicing isn't that complicated.

Odd that they didn't include the engine coolant swap service, as that needs to be done regularly, especially in the cold winter areas of the country. But the owner's manual says the coolant never needs changing, so maybe that's why. (Yeah, I don't believe it, either.)

And how often does the exhaust go kaput on a Volvo that they need to be swapped often? That's a scary concept . . . .
 

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Re: (T5 Dave)

Ha, I had my VW into a local DC dealer who wanted $500 for a 40K service. I priced it out from a dealer in PA at $200 less for the same service.
 

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Re: Express Service

They must have been piloting this at my local retailer... Problem is, reading the codes on my S70 isn't part of the express service, so I have to book an appointment each time. Even though it takes less time to hook up to my OBD-2 connector and pull a few codes than it does to rotate tires, change oil, or even change a cabin air filter.

Jay
 

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Re: (T5 Dave)

Dave, how do you reset the service light or oil change light after you finish the job on your car?

Thanks in advance.
 

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Re: (patriot)

On the '01 S60 and '99 S80 it's just a matter of turning the key to position 1, holding the trip odo reset button down, then turning the key to position II while keeping the odo button held down. When the "service engine" light starts blinking, release the odo button. Apparently it's different on the MY '02 becuase the service light was disconnected; but you can tell when the system is reset when the trip odo returns to its original miles.

duck soup.
 
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