[WhoaVolvo]

Hi Everyone,

Just a FYI that you now have the ability to book a service directly from Volvo On Call, in real time. You can go to the vehicle tab or click on the maintenance notice in the app if you are due.

https://volvo.custhelp.com/app/answers/detail/a_id/10318/

Feedback welcome!

 

[pieterleemans]

yes, you have to have a retailer in your profile (you can set this online)...I used it once...simple call is easier...and quicker....but it works

 

[WhoaVolvo]

yes, you have to have a retailer in your profile (you can set this online)...I used it once...simple call is easier...and quicker....but it works

Are you taking about the Volvo Valet app? Admittedly, it's a pretty straightforward process using VOC. I'd love to hear why you believe a call would be easier. Feel free to send me a PM!

 

[Iamhives]

Capability has been there for a long time. It took several calls for me to be able to change the default dealer to my local one vs the one where I bought the car. Personally I think its easier just to call the dealer anyway so while technology is nice sometimes it's unnecessary as in this case.

 

[WhoaVolvo]

Capability has been there for a long time. It took several calls for me to be able to change the default dealer to my local one vs the one where I bought the car. Personally I think its easier just to call the dealer anyway so while technology is nice sometimes it's unnecessary as in this case.

To clarify, this is in the VOC app, not the car itself.

 

[Heimdall]

Appears only for routine /factory service
I couldn’t see an option to change to other service or other appointment.

But all in all it’s a very good progress and I genuinely appreciate it.


Sent from my iPhone using Tapatalk

 

[WhoaVolvo]

Appears only for routine /factory service
I couldn’t see an option to change to other service or other appointment.

But all in all it’s a very good progress and I genuinely appreciate it.


Sent from my iPhone using Tapatalk

You can use the "Other" notes section for added services.. Working on expanding that... But it should suggest the next logical service interval regardless of warranty / included or not. Did it? (We shockingly have a few 90k+ bookings already)

 

[pieterleemans]

I use the middle console...the part where you can check you're tire pressure.....I say it's easier to call because I get after a day or so a proposal for an appointment.....if I'm not free I have to decline and I get another proposal ...and so on....if I cal i can say when I'm free ....for the rest it's ok...it works....but it took me three days before I got a proposal that worked for me.... now I just call