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New Brakes on the R..but really pissed

OK, I bought my certified pre-owned 2004 R two and a half months and 5000 miles ago. Last month I took it to the dealer I purchased it from complaining of squealing brakes. I was told by the dealer that everything was fine and that is what R's do. I finally took it to another dealer today because I could not stand the noise, only to find out that my pads were below the minimum and the rotors were shot. $600 later I was on my way with my car. <p>Is there anything I can do to have some of this covered by Volvo? This is a certified car??? 5000 miles and I need new pads and rotors. This is ridiculous. I don't race the car..I just drive it.<p>Any advice on what actions I can take would be appreciated.
 

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Re: New Brakes on the R..but really pissed (Lost240)

Forgive me if I am wrong but aren't brakes part of the "130 point inspection" for CPO? There is no way that you wore out pads and rotors in 5,000 miles of normal driving if they were indeed inspected for minimum thickness (or minimum levels for CPO qualification). Perhaps a dealer can chime in on what CPO tolerances are acceptable.<p>However, in the end it's your word against theirs unfortunately. You want to elevate the issue to Volvo Customer Care if your dealer is jerking you around. Unfortunately, you will need to replace the parts now and fight over it later.
 

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Re: New Brakes on the R..but really pissed (Lost240)

My wifes 04 had squeaking brakes at 20k the dealer said it needed new brakes. I replaced those and it still squeaks. They said now thats just how they are <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"> <p>The other problem is depeding on how many miles it had when you got it you might baby it but the person who had it before you may have beat the poop out of it.
 

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Re: New Brakes on the R..but really pissed (minorthr)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>minorthr</b> »</i></TD></TR><TR><TD CLASS="quote">My wifes 04 had squeaking brakes at 20k the dealer said it needed new brakes. I replaced those and it still squeaks. They said now thats just how they are <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/eek.gif" BORDER="0"></TD></TR></TABLE><br>Had mine replaced at about 20k as well, and the new ones squealed like crazy. Took the car in for the 22.5k service and told the service writer about the Tech Note that fixes it. He said that I should not believe everything I read on the Internet, and that there was no Tech Note. I had printed it from Volvo's own tech site and offered to show it to him, but he said he didn't want to see it; it's fake <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <p>When I got the car back they had applied the Tech Note to fix the squeal, and they've been fine for the past few months. I also made sure to point it out to the service writer, who just shrugged and said basically, "yea, well this one was correct, but there are a bunch of fake Tech Notes on the 'net." <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>The fix exists; it is documented in a bunch of threads on this forum; and it works. Any Volvo person saying otherwise is just wrong.
 

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Re: New Brakes on the R..but really pissed (mgotts)

mine was squeeking so they just installed new dampers for free but i do have 12000k miles on my 2004 s60r. She is my baby.
 

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Re: New Brakes on the R..but really pissed (Lost240)

I'd certainly complain. You bought a certified car to NOT have this issue so soon in your purchase. I'd also have them check out the car all over again, honestly, if they missed such an obvious item. Ask them to see their data sheets on the car as to what they measured the brakes during the certification process...something is definitely not right with their process, IMO, in certifying the car...
 

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16000 miles on my '05 R and the brakes have been squealing since day one. No sign that they're approaching the end of their life. Drives me crazy too.
 

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Re: New Brakes on the R..but really pissed (mgotts)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>mgotts</b> »</i></TD></TR><TR><TD CLASS="quote"> <p>When I got the car back they had applied the Tech Note to fix the squeal, and they've been fine for the past few months. I also made sure to point it out to the service writer, who just shrugged and said basically, "yea, well this one was correct, but there are a bunch of fake Tech Notes on the 'net." <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p></TD></TR></TABLE><p>what a prick. Where/how does an upscale marque get meat puppets like this for a critical customer service role?! Did you speak to anyone higher up the food chain, or decide this jerk wasn't worth the effort?
 

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Re: New Brakes on the R..but really pissed (Lost240)

I am sure Volvo Customer Care will tell you that you should have taken it back to the selling dealer to resolve the noise issue. And no doubt you should have but their postion was that all R's make brake noise, which of course is utter nonsense, but how do you get a problem fixed when the "expert" adopts this position.<p> I have had two V70r's and neither have had brake squeal. Do some cars have brake squeal, of course they do, and Volvo has tried many different combinations of pads and dampners to reduce it. They need to keep trying until they get it fixed. Again, with any stock Volvo friction compound there should be NO brake squeal. This can be a function of proper pad bedding in, however Volvo has seen fit to not provide any customer support in regard to proper bedding in of pads, or engine break in for that matter, so by default, NONE is required. <p>In regard to the first dealer it is clear that this car was NOT given a complete inspection, even for something as fundamental as brake pads. I would work with Customer Support to get a valid check off sheet for the complete inspection, however do not expect to get it without a major fight. Do not let them go down a road of "you destroyed the brakes in 5K miles". That is bunk. They seem to try to wear you down with nonsense and/or incompetence, and my experience is that Custopmer Care will always support the dealer. If they bring in a regional, tier two person, you may have better luck but I have found them not well grounded in customer service either, and only marginally better technically.<p>I would suggest working with the Customer Care folks, and assuming this was to have been a CPO car, request that it undergo a real inspection, signed off by the proper person(s). Clearly I would ask for this not to be done by the original selling dealer.
 

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Re: New Brakes on the R..but really pissed (rogersampson)

I have 8K miles on my '05 V70R, and had the brakes squeal twice. <p>They haven't squealed for months. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/rolleyes.gif" BORDER="0"> Go figure.<p>About the CPO inspection, it is hard to imagine how a fully inspected car could go through the brake pads in 5K miles unless it was abused by the new owner, or the selling dealer did not do the inspection <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <p>How could that be <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/mad.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0">
 

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Re: New Brakes on the R..but really pissed (Lead Foot 60)

Anyone whose car is still under warranty should haul their squealing R into the dealer for a shim kit at Volvo's expense. My dealer did this for me with no fuss after 15,000 miles of embarrasing stops and the difference is amazing - no squeals in almost 4,000 miles. <IMG NAME="icon" SRC="http://www.vwvortex.com/vwbb/biggrin.gif" BORDER="0"> <p>For those who are out of warranty, my guess is that this is a fairly low-cost repair... Hopefully!
 

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Re: New Brakes on the R..but really pissed (Lost240)

How many miles does the car have? Not trying to defend the dealer (me, defend the dealer? BAH HUMBUG!) but maybe the brakes where in spec when they did the certification (though on the thin side perhaps) and you just wore them out? I doubt that a CPO would receive new rotors and pads as part of the process, please correct me if I'm wrong. Just so you know, I replaced my front pads at 7.5K, for some reason they wore out real fast. My current set is still strong at 21K miles. Go figure.
 

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Re: New Brakes on the R..but really pissed (kenschel)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>kenschel</b> »</i></TD></TR><TR><TD CLASS="quote">what a prick. Where/how does an upscale marque get meat puppets like this for a critical customer service role?! Did you speak to anyone higher up the food chain, or decide this jerk wasn't worth the effort?</TD></TR></TABLE><br>Wasn't worth it, especially since they did actually apply the fix (thanks to the mechanic). I'll save my punches for another fight.
 

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Re: New Brakes on the R..but really pissed (Lost240)

I would certainly complain. There should be no way that 5K miles worth of driving on 'certified' brakes would have that much wear. This is the sort of thing that really just makes you wonder how well they actually check pre-owned cars before putting them up for sale. I know they try to cut costs as much as possible but that sort of thing is just dangerous.
 

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Re: New Brakes on the R..but really pissed (mgotts)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>mgotts</b> »</i></TD></TR><TR><TD CLASS="quote"><br>Had mine replaced at about 20k as well, and the new ones squealed like crazy. Took the car in for the 22.5k service and told the service writer about the Tech Note that fixes it. He said that I should not believe everything I read on the Internet, and that there was no Tech Note. I had printed it from Volvo's own tech site and offered to show it to him, but he said he didn't want to see it; it's fake <IMG NAME="icon" SRC="http://www.vortexmediagroup.com/images/banghead.gif" BORDER="0"> <p>When I got the car back they had applied the Tech Note to fix the squeal, and they've been fine for the past few months. I also made sure to point it out to the service writer, who just shrugged and said basically, "yea, well this one was correct, but there are a bunch of fake Tech Notes on the 'net." <IMG NAME="icon" SRC="http://www.vwvortex.com/zeroforum_graphics/screwy.gif" BORDER="0"> <p>The fix exists; it is documented in a bunch of threads on this forum; and it works. Any Volvo person saying otherwise is just wrong.</TD></TR></TABLE><p><br>This has happened to me twice, first for my alignment and second for the brake squeal and rain squeal fixes today.<p>It really, really pisses me off when they give you the "there's a lot of fake stuff out there on the internet" jive. Same thing happened to me that happened to you Mgotts, they ended up aligning the car to the same specs that I gave them that they claimed were not real Volvo specs.<p>Next time they ask them where I got the information, I'm going to tell them I bought it off of VolvoTechinfo.com. If they don't believe me, I'm telling them to go f--- themselves. <p>I hate ignorant people. Why can't people accept that the customer might actually be a little bit knowldgeable about the product? The guy today told me "well, I never heard of that (brake squeal) issue but then again I don't know everything". <p>Neither do I, but I do know something.<p>Rant over.<p>I would definitely go back to the dealer that you bought the car from and complain. They shouldn't have gone that fast, even if they were on the lower end of acceptability.
 

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Re: (carsonlake)

I usually find that after I wash the wheels with a high pressure source the squeaking goes away for a week or so. It may be the build up of brake dust on pads. I'm not sure what causes it but that's worked for me since I 've owned it.
 

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Re: (r_driver04)

My car had squeaking brakes for the first 6 months of ownership - they tried new pads f&r, which did nothing. After a few more complaints my delaer installed dampeners along with special pads that worked very well. I haven't had a squeak or squeal in 18 months. Your dealer should be able to find a TNN on this issue - it's been very widespread.
 
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